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“Great location, nice rooms and good service, Poor restaurant” 4 of 5 stars
Review of Washington Dulles Airport Marriott

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Washington Dulles Airport Marriott
3.5 of 5 Hotel   |   45020 Aviation Drive, Dulles, VA 20166   |  
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Ranked #4 of 5 hotels in Dulles
Top Contributor
272 reviews 272 reviews
72 hotel reviews
Reviews in 81 cities Reviews in 81 cities
104 helpful votes 104 helpful votes
“Great location, nice rooms and good service, Poor restaurant”
4 of 5 stars Reviewed January 23, 2014

We stayed at this hotel the other night and found the hotel to be very nice. I loved the bed! My wife loved the bathroom and we both enjoyed the workout facility. The staff appeared to be very well trained and educated about their jobs and were very helpful. I would stay at this hotel again, without a doubt. What I didn't like was the restaurant.

The restaurant in this hotel served us awful food. The service in the restaurant was excellent, the food was horrible. Both of us commented that we had not encountered worse food than this place. The hotel needs to take some action with the culinary staff, or lack thereof.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Dulles_Marriott, Director Of Operations at Washington Dulles Airport Marriott, responded to this review, January 24, 2014
Dear 678855,

We appreciate your kind review of our property. While it is never our intention to disappoint a guest in any way, clearly we did not meet your expectations with regard to our restaurant cuisine and for that we are truly sorry. We take every review very seriously and will be sharing your feedback with the appropriate managers during our next department meeting. Please know that it is not acceptable for a guest to leave with such a negative impression. We thank you for sharing your opinion.
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340 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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San Francisco, California
Top Contributor
53 reviews 53 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed January 20, 2014

The Marriott is quite convenient, right at the airport, minutes from the terminal and with a frequent shuttle. I stayed overnight to connect early the next morning and found the staff friendly and helpful. The room is a traditional older Marriott room, but we good value for the money. And, the shuttle started early and ran reliably to get me back to the terminal.

  • Stayed January 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Dulles_Marriott, Director of Operations at Washington Dulles Airport Marriott, responded to this review, January 21, 2014
Dear David M,

Thanks so much for your kind review of our property. More often than not, what you experienced is exactly why travelers stay at our hotel so we are so glad that we were able to be a reliable home away from home in between flights.
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Chicago, Illinois
Top Contributor
67 reviews 67 reviews
21 hotel reviews
Reviews in 30 cities Reviews in 30 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed January 17, 2014

My flight out of Dulles was canceled, and Dulles is not conveniently located to inexpensive hotels. I went to the luggage area to recover my suitcase, and there was a traveler's info counter with several staff. A gentleman there called the Dulles Marriott and got me a room for $95, which I greatly appreciated. The Marriott shuttle ran every 15 minutes, and within 40 minutes of learning my flight was canceled I was in my room. The hotel seems to have been squeezed into available space and has a network of long corridors - I had a long walk from the desk. The room was OK, nothing special. I did not use the other facilities. But I needed a place to hole up on a very, very cold winter night, and I was grateful to find this located at the airport.

Room Tip: Forget about view. A room near the entrance will make life simpler.
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  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Dulles_Marriott, Director Of Operations at Washington Dulles Airport Marriott, responded to this review, January 18, 2014
Dear Fringe_Gatherer,

Thank you for noting that we saved you on a cold winter's night at Dulles. It is our aim to provide safe and convenient shuttle transportation to and from our hotel and offer guests warm, comfortable accommodations either at the start or end of their trip, and clearly we succeeded during your visit.
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Virginia
Top Contributor
92 reviews 92 reviews
36 hotel reviews
Reviews in 33 cities Reviews in 33 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed January 14, 2014

Nice Marriott with a reasonably priced park-n-fly option. The shuttle drivers were very nice and available past the published times.
The outdoor hotel closes very early but the inside pool has longer hours. The hot tub is no longer available.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Dulles_Marriott, Director Of Operations at Washington Dulles Airport Marriott, responded to this review, January 15, 2014
Dear VirginiaFreeze,

We appreciate the time you took to post your review of our hotel and our Park N Fly option. It is very popular with travelers who seek an affordable option when heading out of town.
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San Diego
Top Contributor
146 reviews 146 reviews
51 hotel reviews
Reviews in 56 cities Reviews in 56 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed December 30, 2013

Have stayed here many times over the years, rooms have been redone, and it was a snowy night, so many stranded travelers were trickling in all night long, and there were a few office parties that were really loud passing through the halls, but other than that, a standard Marriott stay with friendly service, and nice personnel

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Dulles_Marriott, Director Of Operations at Washington Dulles Airport Marriott, responded to this review, December 31, 2013
Dear Fooddr,

Thank you for being a loyal guest. We appreciate your continued patronage and also your positive comments about our hotel. We look forward to welcoming you back again soon.
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Waynesburg, Pennsylvania
Top Contributor
157 reviews 157 reviews
15 hotel reviews
Reviews in 54 cities Reviews in 54 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed December 20, 2013

we had a terrible experience leaving Cancun, flight delays, lost luggage, missed connections, hours in customs line-up and to top it all off we couldn't get another flight out until the morning. So we decided we would take a hotel room. The shuttle comes to pick you up at 2H at the parking level of the airport (right out from baggage claim). We arrived at around 1:00am and were greeted by the front desk agent. Got our keys and room quickly and before long ready for bed. The beds were heaven...like falling onto a marshmallow! The pillows equally as incredible! I just wanted to roll around in the bed like a little kid! It was exactely what I needed after a week in Cancun with rock hard beds and a crazy 12 hour travel day. The amenities provided by the hotel were great! The aromatherapy body wash, orange and tangerine rice bran soap...I wanted to have extra to take home! I would most definitely stay here again if ever in the area, and will for certain stay again with the brand just for the beds!!!

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Dulles_Marriott, Director of Operations at Washington Dulles Airport Marriott, responded to this review, December 21, 2013
Dear BinMcKin,

We know traveling can be stressful and were happy to learn that our staff and the hotel made your overnight stay with us so pleasant. Making our guests feel welcome and comfortable is a goal that we strive for each day and it certainly sounds like you had a "heavenly" night's sleep at our Marriott! We are glad to know the hotel amenities helped to make a difference in your stay. We appreciate the fact that you took the time to share your experience with other TripAdvisor members and we hope to welcome you back soon.
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Boston, Massachusetts
Top Contributor
98 reviews 98 reviews
40 hotel reviews
Reviews in 52 cities Reviews in 52 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed December 17, 2013

I spent one night here, after arriving at Dulles late on a Sunday night. This is the closest hotel for an arriving passenger. There is a shuttle bus, but I already had a rental car, so the free parking is a plus as well. I was pleasantly surprised at how quiet my room was (tower 3, 3rd floor). The room was spacious and comfortable, typical for a full service Marriott. Breakfast at the exec lounge the next morning was fine.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Dulles_Marriott, at Washington Dulles Airport Marriott, responded to this review, December 17, 2013
Dear Steve K,
We are very happy that your quick, one night stay was to your liking and that you were able to take advantage of the free parking and enjoy breakfast before you were on your way. We strive to make each guests stay a comfortable and enjoyable one. We hope you will stay again, next time you are visiting the area.
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Additional Information about Washington Dulles Airport Marriott

Address: 45020 Aviation Drive, Dulles, VA 20166
Phone Number:
Location: United States > Virginia > Loudoun County > Dulles
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 5 hotels in Dulles
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Washington Dulles Airport Marriott 3.5*
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Also Known As:
Washington Dulles Airport Marriott Hotel Dulles
Dulles Marriott

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