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“Nice IAD Option” 4 of 5 stars
Review of Washington Dulles Airport Marriott

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Washington Dulles Airport Marriott
3.5 of 5 Hotel   |   45020 Aviation Drive, Dulles, VA 20166   |  
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Ranked #5 of 5 Hotels in Dulles
Virginia
Top Contributor
107 reviews 107 reviews
39 hotel reviews
Reviews in 42 cities Reviews in 42 cities
47 helpful votes 47 helpful votes
“Nice IAD Option”
4 of 5 stars Reviewed January 14, 2014

Nice Marriott with a reasonably priced park-n-fly option. The shuttle drivers were very nice and available past the published times.
The outdoor hotel closes very early but the inside pool has longer hours. The hot tub is no longer available.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Dulles_Marriott, Director Of Operations at Washington Dulles Airport Marriott, responded to this review, January 15, 2014
Dear VirginiaFreeze,

We appreciate the time you took to post your review of our hotel and our Park N Fly option. It is very popular with travelers who seek an affordable option when heading out of town.
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420 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Diego
Top Contributor
174 reviews 174 reviews
60 hotel reviews
Reviews in 65 cities Reviews in 65 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed December 30, 2013

Have stayed here many times over the years, rooms have been redone, and it was a snowy night, so many stranded travelers were trickling in all night long, and there were a few office parties that were really loud passing through the halls, but other than that, a standard Marriott stay with friendly service, and nice personnel

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Dulles_Marriott, Director Of Operations at Washington Dulles Airport Marriott, responded to this review, December 31, 2013
Dear Fooddr,

Thank you for being a loyal guest. We appreciate your continued patronage and also your positive comments about our hotel. We look forward to welcoming you back again soon.
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Waynesburg, Pennsylvania
Top Contributor
232 reviews 232 reviews
19 hotel reviews
Reviews in 72 cities Reviews in 72 cities
107 helpful votes 107 helpful votes
4 of 5 stars Reviewed December 20, 2013

we had a terrible experience leaving Cancun, flight delays, lost luggage, missed connections, hours in customs line-up and to top it all off we couldn't get another flight out until the morning. So we decided we would take a hotel room. The shuttle comes to pick you up at 2H at the parking level of the airport (right out from baggage claim). We arrived at around 1:00am and were greeted by the front desk agent. Got our keys and room quickly and before long ready for bed. The beds were heaven...like falling onto a marshmallow! The pillows equally as incredible! I just wanted to roll around in the bed like a little kid! It was exactely what I needed after a week in Cancun with rock hard beds and a crazy 12 hour travel day. The amenities provided by the hotel were great! The aromatherapy body wash, orange and tangerine rice bran soap...I wanted to have extra to take home! I would most definitely stay here again if ever in the area, and will for certain stay again with the brand just for the beds!!!

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Dulles_Marriott, Director of Operations at Washington Dulles Airport Marriott, responded to this review, December 21, 2013
Dear BinMcKin,

We know traveling can be stressful and were happy to learn that our staff and the hotel made your overnight stay with us so pleasant. Making our guests feel welcome and comfortable is a goal that we strive for each day and it certainly sounds like you had a "heavenly" night's sleep at our Marriott! We are glad to know the hotel amenities helped to make a difference in your stay. We appreciate the fact that you took the time to share your experience with other TripAdvisor members and we hope to welcome you back soon.
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Boston, Massachusetts
Top Contributor
162 reviews 162 reviews
56 hotel reviews
Reviews in 71 cities Reviews in 71 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed December 17, 2013

I spent one night here, after arriving at Dulles late on a Sunday night. This is the closest hotel for an arriving passenger. There is a shuttle bus, but I already had a rental car, so the free parking is a plus as well. I was pleasantly surprised at how quiet my room was (tower 3, 3rd floor). The room was spacious and comfortable, typical for a full service Marriott. Breakfast at the exec lounge the next morning was fine.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Dulles_Marriott, at Washington Dulles Airport Marriott, responded to this review, December 17, 2013
Dear Steve K,
We are very happy that your quick, one night stay was to your liking and that you were able to take advantage of the free parking and enjoy breakfast before you were on your way. We strive to make each guests stay a comfortable and enjoyable one. We hope you will stay again, next time you are visiting the area.
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Cambridge, UK
Top Contributor
91 reviews 91 reviews
36 hotel reviews
Reviews in 53 cities Reviews in 53 cities
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed December 10, 2013

Yes convenient for the airport, having arrived at 9pm from UK (just don't get me started about the antiquated disembarkation process from international flights at Dulles.........). Shuttle appeared in about 10 minutes of getting to kurbside ... smooth checkin, well appointed room ........but continual noises from the 'building' (not other guests) though out the night made it impossible to get a sound nights sleep. Gurgling from pipes, a crash every hour or so that sounded like someone hitting a metal plate....

Hotels that sell themselves on closeness to airport should also ensure breakfast is available from earlier than 6am, even a reduced service from 5am would help the harrassed traveller.

Oh yes, on packing up to leave noticed a used wine cork in middle of floor, so room cleanliness is a bit suspect

All in all not sure I would visit this Marriott again.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Dulles_Marriott, Director Of Operations at Washington Dulles Airport Marriott, responded to this review, December 11, 2013
Dear Ashgreen,

We apologize for the experience that you had during your stay with us and that you were unable to get a restful sleep. While not a brand-new hotel, the noise disturbances that you experienced are not common and we will be investigating this situation immediately. It is never our intention to disappoint guests in any way and clearly there are a few issues where we fell short that we need to address immediately.
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Orange, Virginia
Top Contributor
282 reviews 282 reviews
124 hotel reviews
Reviews in 100 cities Reviews in 100 cities
113 helpful votes 113 helpful votes
4 of 5 stars Reviewed December 8, 2013

I well remember when this hotel first opened. It's been around a long time. I've stayed here at least 20 times over the years and NEVER have I been disappointed. Great staff, great service and still a fine location. I seriously question the majority of the negative reviews. Mostly, I wonder if they knew where they stayed. Never had a negative experience with any Marriot Hotel and I've been travelling for 48 years, about 200 nights a year.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Dulles_Marriott, Director Of Operations at Washington Dulles Airport Marriott, responded to this review, December 9, 2013
Dear 414Bookworm,

As an undisputed road warrior, we greatly appreciate your review and loyalty to the Marriott brand. Thank you for sharing your experiences at our hotel — particularly since you have been here over 20 times! We look forward to welcoming you back again one day soon.
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Kuala Lumpur, Malaysia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed December 6, 2013

I've stayed at Marriotts all over the world but this one is really disappointing.
First, the information provided about shuttle service is wrong. I emailed prior to making bookings to check if there is shuttle service that goes to my office and was told it runs every 15 minutes but when I arrived, I found out the shuttle is only by booking. 5 of 6 times I used the shuttle it was stressful because it was late unsure of where the office was and at one time even got lost causing me to be late for my meeting. 5/6 times was a different driver as someone from the office do the driving. Apart from this the heating system was not working properly and after calling 4 times over 2 hours finally someone came to deliver a portable heater. While the management sent a bottle of wine as a "sorry" token. The problem seems to be just the same. There is no consistency and I can only "hope" any booking / request I make gets to the right dept. Seems like there is no proper handover between shift and dept. My worst Marriott experience ever!!! Plus hotel is old and rooms are small - better value at other hotels nearby.

Stayed December 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Dulles_Marriott, Director Of Operations at Washington Dulles Airport Marriott, responded to this review, December 10, 2013
Dear wendikaa18,

We sincerely apologize for any difficulties you experienced during your stay with us. We have no excuse for the troubles you had with the shuttle service and we are taking this opportunity to review shuttle schedules, stops, directions, and policies with that department immediately as this is as unacceptable to us as it is to you. This is definitely not keeping up with Marriott's standards for hospitality. We are also sorry for the problems that you experienced with the heater. Since we are just heading into the winter season, we are finding that the heating systems in certain rooms are not functioning properly and we can only repair them as we are alerted to the breakdowns by our guests. We have taken all of your comments to heart and we are indeed working on rectifying them all.
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Additional Information about Washington Dulles Airport Marriott

Address: 45020 Aviation Drive, Dulles, VA 20166
Location: United States > Virginia > Loudoun County > Dulles
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 5 Hotels in Dulles
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Washington Dulles Airport Marriott 3.5*
Number of rooms: 368
Official Description (provided by the hotel):
Centrally located among Dulles Airport hotels in Northern Virginia, the Washington Dulles Airport Marriott provides easy access to the Dulles Technology Corridor and offers complimentary shuttle service to all Dulles International Airport terminals. With 368 well-appointed rooms and picturesque grounds, this Dulles hotel is perfect for business, weekend getaways and leisure travel. Guests will enjoy a wide variety of first-class hotel services and lodging amenities, including a fitness center, indoor/outdoor pool and Aviate Bar and Grill, our on-site Dulles restaurant. Local area attractions include the National Air and Space Museum, Wolf Trap Center for Performing Arts, Reston Town Center Mall and Civil War battlefields. The 13,500 square feet of deluxe meeting and event space featured at this Dulles, VA hotel is perfect for weddings, social events and meetings. Depart from the ordinary and discover a Dulles Airport hotel destination providing unprecedented service for an unforgettable stay. ... more   less 
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Also Known As:
Washington Dulles Airport Marriott Hotel Dulles
Dulles Marriott

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