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“Worst Marriott” 2 of 5 stars
Review of Washington Dulles Airport Marriott

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Washington Dulles Airport Marriott
3.5 of 5 Hotel   |   45020 Aviation Drive, Dulles, VA 20166   |  
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Ranked #5 of 5 Hotels in Dulles
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
“Worst Marriott”
2 of 5 stars Reviewed September 29, 2013

The Marriott at Dulles is the worst in the system. Marriott prices but a poor facility and badly managed.
I was assigned a room with a very noisy air conditioning/heating system. The room was 66 degrees F when I checked in. The heat did not work. After shivering I called the front desk and ask for an engineer. The engineer never came. I called again and asked for blankets. The blankets never came. Finally, after two hours, I got up, repacked, and hauled my luggage to the front desk and asked for another room. The second room was OK but not the Marriott quality. The elevator needs maintenance. Bumpy with lots of sudden drops.
When I checked out I explained my two hours of agony as asked for room compensation. It was denied by a very arrogant front desk manager. So I paid the full fare.
Not sure what has happened to the Marriott quality and integrity. Usually it is good but not at the Marriott Dulles airport.

  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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420 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Columbia, South Carolina
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 28, 2013

We had a flight cancellation and we were required to stay at the Marriott Hotel on the Dulles Airport grounds. We routinely prefer Marriott properties but this facility is the exception to the rule. It is the only hotel on the airport grounds. This Marriott makes the Motel 6 look like luxury. We were assigned to a room in the basement that had a boarded up exterior door and an equally outdated bathroom. The room had a musty odor. The only positive comment I can make is that the room and bathroom were clean. Come on Marriott take some pride in your property and bulldoze this one and start from the dirt up.

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  • Stayed September 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Raleigh
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 24, 2013

I recently spent two nights at this hotel, service was very good, the room was nice and clean, and the onsite restaurant served a good breakfast.

The weekend rates make this property a good value for the area, though you will need a car to get around, as there isn't anything within walking distance.

Parking is right at the property, and free.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Philadelphia, Pennsylvania, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 10, 2013

I arrived at this hotel on September 1 checking out the following morning. I was very pleased when I arrived and the check in process was handled swiftly. The front desk agents were very helpful and I really liked how as it was the weekend holiday Internet was free. The rooms were very comfortable and nicely kelp with no issues. Mostly why I chose this hotel was due to its closeness to IAD dulles airport. I also liked how the hotel provided a shuttle to and from the airport. When I checked out the following morning the shuttle man was up and ready to go. The restaurant food was good and all was well. I was sad to get up the following morning so early and leave. I recommend this hotel to anyone on business or pleasure.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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North West
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 10, 2013

Stayed at the Marriott Dulles in July for one night after a flight. The reception area was large with plenty of meeting and public spaces. As a Marriott Rewards Gold holder I used the executive lounge which was well stocked in the evening and at breakfast. My room was smart and functional but I agree with other comments here regarding a facelift as parts of the room and particulary the bathroom were a little tired. I did not have any trouble sleeping and found the hotel to be calm & quiet, it was close to the car rental depots and there was plenty of parking. Not a 5* experience but certainly functional and convenient, if you are staying for a night or 2 it will be fine but there are better (and cheaper) options for extended stays closeby.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ottawa, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 9, 2013

The location at Dulles Airport is great for business or if you want to tour the city. All the staff are extremely friendly and courteous at all times. The lobby/reception area is beautiful, and has an excellent bar and restaurant with reasonable prices and good food. The rooms are typical Marriott, comfortable and predictable, but in the case of my room, there was some wear and tear. The bathtub needed resurfacing, there were some stains on the carpets, just generally a little worn down. If the rooms matched the lobby this would be a 5 star hotel.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rochester, New York
1 review
4 of 5 stars Reviewed September 3, 2013

Very helpful and professional personnel, quiet room and although close to airport, no outside and even air conditioner noise. Clean and pleasant room, well equipped, provided comfort and a peaceful good night rest.

  • Stayed May 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Washington Dulles Airport Marriott

Address: 45020 Aviation Drive, Dulles, VA 20166
Location: United States > Virginia > Loudoun County > Dulles
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 5 Hotels in Dulles
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Washington Dulles Airport Marriott 3.5*
Number of rooms: 368
Official Description (provided by the hotel):
Centrally located among Dulles Airport hotels in Northern Virginia, the Washington Dulles Airport Marriott provides easy access to the Dulles Technology Corridor and offers complimentary shuttle service to all Dulles International Airport terminals. With 368 well-appointed rooms and picturesque grounds, this Dulles hotel is perfect for business, weekend getaways and leisure travel. Guests will enjoy a wide variety of first-class hotel services and lodging amenities, including a fitness center, indoor/outdoor pool and Aviate Bar and Grill, our on-site Dulles restaurant. Local area attractions include the National Air and Space Museum, Wolf Trap Center for Performing Arts, Reston Town Center Mall and Civil War battlefields. The 13,500 square feet of deluxe meeting and event space featured at this Dulles, VA hotel is perfect for weddings, social events and meetings. Depart from the ordinary and discover a Dulles Airport hotel destination providing unprecedented service for an unforgettable stay. ... more   less 
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Also Known As:
Washington Dulles Airport Marriott Hotel Dulles
Dulles Marriott

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