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“Ok Airport Hotel” 2 of 5 stars
Review of Washington Dulles Airport Marriott

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Washington Dulles Airport Marriott
3.5 of 5 Hotel   |   45020 Aviation Drive, Dulles, VA 20166   |  
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Ranked #4 of 5 hotels in Dulles
Munich
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
9 helpful votes 9 helpful votes
“Ok Airport Hotel”
2 of 5 stars Reviewed May 17, 2013

Expensive Airport Hotel, good shuttle service too airport. Service was not so good. Breakfast was forgotten once. Staff was not clear what was included in the rate. Called 3 times to get a delivered package finally delivered. Check-in was not very good organized.

  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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302 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cambridge, United Kingdom
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed May 15, 2013

We booked this hotel as it was the closest to the airport. The room was OK, average for this type of place nothing special, but my husband commented that the door looked very flimsy and insecure. My major gripe is the cost for what we got, next time I'd stay somewhere else and look for better value fo r money.

  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Williamsburg, Virginia
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 12, 2013

Having been a regular guest at the hotel for several years, I have gradually watched the Dulles Airport Marriott become run-down and tired looking. Admittedly the reception and bar restaurant has been refurbished but the rooms are not up to the standard you would expect of a Marriott hotel. Twice on previous stays I found that the indoor pool was not heated so didn't bother to try the pool this time. The main restaurant for dinner and breakfast used to be a spacious area with windows to the front of the building now dinner is served in the bar area and breakfast is served in a small windowless claustrophobic section off the main reception. The dinner menu is very limited for a hotel of this standing. Seriously considering trying another hotel near the airport as this hotel has really lost its way..........

  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 5, 2013

My husband and I had a flight plan that spanned two days and we needed a hotel for the night near the airport. We chose the airport because of its proximity and also to earn Marriott points. The hotel is recently renovated and has a nice focus on customer service. We ate at the lobby restaurant, which was delicious (and a bit pricy). Breakfast was not included and we did not eat there for breakfast. Bed is comfy and bathroom is spacious. Good value and would stay again!

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Reston, Virginia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed April 30, 2013

I stayed one night at this facility. The beds were terrible it was the equivalent to sleeping on air mattress/waterbed. The mattresses seemed like they had been on the beds since the facility first opened and I was the 100,000th person to have slept on them. I had a room with double beds and both mattresses were the same just sinking and tossing and turning all night. The trek to my room from the lobby seemed like a mile and half from the lobby.

  • Stayed October 2012, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
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Chicago
Top Contributor
86 reviews 86 reviews
32 hotel reviews
Reviews in 36 cities Reviews in 36 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed April 30, 2013

Extremely convenient location as it is less than 5 minutes from the airport. Have stayed here a couple of times overnight due to a layover. The hotel has an inviting bar / cafe area with a full restaurant off to one end. Ate at the restaurant this last visit. The food is good with nice size portions. I had the onion soup and the salmon with salad and it was too much. They have a nice selection of wines.

The rooms I have had are big and look like they were remodeled recently. The beds were very comfortable and the bath rooms had nice amenities.

The shuttle service is prompt and efficient. Definitely a great choice if in the neighborhood.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Daytona Beach, Florida
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed April 29, 2013

You learn by your mistakes, and I learned from my recent stay at the Washington Dulles Airport Marriott.
It was strictly a stay of convienence (overnight flight crew), but added this property to my "never again" list and not worth the convenience factor.
It seems that it is from the 50"s format of motels wherein, if you draw one of the short straws, you get to walk a 1/4 mile to your room...not fun after a 14 hr duty day!
The rooms are okay, nothing special, but for the most part, the employees are friendly and helpful except for the bartenders who were definitely not happy in their work!
The food was plain, and cokes were $6!
It seems that this property's only claim to fame is their newly renovated, opened-aired lobby, restaurant, lounge. It didn't make things right folks!
What was hard to believe though is that a hotel this large, and high priced has one printer available at their so called "business center", and it was not working. The front desk associate said it had been "broken" for three days, so this hotel was usless for my business needs.
Then on my second day before checkout, I came back to my room after lunch to brush my teeth, and my bathroom sink was half full of black, debris-filled water.Truely gross.
After I told the desk person this, he said " I guess we need to check that out."

There are other choices close by Dulles rather than go through that experience again.

Room Tip: Ask for a room that is in the same zip code as the front desk!
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  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Washington Dulles Airport Marriott

Also Known As:
Washington Dulles Airport Marriott Hotel
Washington Dulles Airport Marriott Hotel Dulles
Marriott Dulles
Dulles Marriott
Address: 45020 Aviation Drive, Dulles, VA 20166
Phone Number:
Location: United States > Virginia > Loudoun County > Dulles
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 hotels in Dulles
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Washington Dulles Airport Marriott 3.5*
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