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“Average because of the rooms and staff” 3 of 5 stars
Review of Washington Dulles Airport Marriott

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Washington Dulles Airport Marriott
3.5 of 5 Hotel   |   45020 Aviation Drive, Dulles, VA 20166   |  
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Ranked #4 of 5 hotels in Dulles
Front Royal, Virginia
Top Contributor
157 reviews 157 reviews
34 hotel reviews
Reviews in 68 cities Reviews in 68 cities
100 helpful votes 100 helpful votes
“Average because of the rooms and staff”
3 of 5 stars Reviewed March 11, 2013

This was a bit of a bizarre Marriott, in my many, many, many stays at various Marriott properties in my life. What makes it bizarre is that it is only three stories but sprawled OUT. I mean, you have to do some walking. Not a problem at all but definitely unexpected, as was the rush to make sure everyone in the downstairs restaurant/lounge knew closing time was coming up in 10 minutes (midnight). That was tacky. Funny thing is, 12 came and went and they were still serving so I don't know how they're running things but the staff could be a bit "softer".

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Francisco, California
Top Contributor
133 reviews 133 reviews
42 hotel reviews
Reviews in 53 cities Reviews in 53 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed March 10, 2013

We arrived at midnight after a 13 hour flight from Chile. The shuttle runs every 15 minutes and it takes 5 minutes to get to the hotel. My partner had just has emergency hip surgery and the shuttle driver could not have been more helpful in managing all of our bags and then offering to get a wheelchair as soon as we got to the hotel. He then helped us manage all of it to our room. We had the same experience the next day. The hotel has been recently remodeled and looks great. Rooms are quiet - you were not know the airport was so close. Great location and staff!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Top Contributor
93 reviews 93 reviews
36 hotel reviews
Reviews in 42 cities Reviews in 42 cities
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed March 4, 2013

This is an average hotel at best. Very friendly front desk staff. Room is circa 1998. Smells musty. Awkward layout, took 10 minutes to walk to concierge lounge on same floor as my room.

Very close to airport though.

Bottom line stay here if you need to be across the street from the airport, if not, stay elsewhere.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte
Top Contributor
60 reviews 60 reviews
34 hotel reviews
Reviews in 33 cities Reviews in 33 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 2, 2013 via mobile

I stayed in this hotel for 2 nights on business. Location is great, only few minutes from Dulles Airport. The staff is very nice, attentive and very customer oriented. As a Platinum member, they email you and welcome you before you even arrive. I asked for an early check in and they accomodated my request, which was very helpful for my schedule. The property itself is in very good shape (although it's not a typical big Marriott type) but I wouldn't consider it "top notch 5 stars" because it's a smaller hotel than the big "marquee"types you'd see in downtown areas. This one looks/has more of a Courtyard look (about 3 stories high) but better. Still, I had a very nice stay in a quiet room. I'd definitely would stay there again when I'm in the area in the future.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Merthyr Tydfil, United Kingdom
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 28, 2013

Not great!
Room was absolutely fine but felt totally robbed paying 37 dollars for a glass of wine and a double baileys.
The room was picked up by the airline so fine - but I would certainly think twice before spending my own money here.
Breakfast buffet was not good for 18 dollars got a better choice in the complimentary buffet at the quality suites oceanfront Jacksonville Florida
Even stranded airport passengers have a choice where to stay
My advice if you are paying yourself you may want to shop around.

  • Stayed February 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Montagnola, Switzerland
Top Contributor
58 reviews 58 reviews
27 hotel reviews
Reviews in 39 cities Reviews in 39 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed February 25, 2013

Convenient to the airport is worth something, but this Marriott is dark and dated, and there are lots of other hotels in the nearby vicinity where you might get a better value. Low ceilings, old carpets and a noisy heater were just enough to make me think that the price I paid for an upgraded room was just too much. On the plus side, the public/lounge area was a great place for a meeting, and the breakfast was good. All in all, not bad, but not what I hoped for.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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washington, va
Top Contributor
56 reviews 56 reviews
22 hotel reviews
Reviews in 31 cities Reviews in 31 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed February 20, 2013

The convenience of this hotel can't be beat, and the attentiveness of the staff is exemplary. For the rest, this is indeed a cut below the Marriotts we have become used to--and come to expect. It took quite a few interventions to receive the lounge access for which we had booked: there seem to be some (intended?) ambiguities between a room on the "Executive Floor" and with "Executive Lounge Access," between the website and the actual reservation, and even between different Elite memberships (especially if it is "only" Silver). In addition, for the so-called Executive Level, the room was utterly basic and barely standard, and the lounge food was minimal. These impressions were reinforced subsequently by a lack of response from the hotel management to our comments, and by a longer and more pleasant stay near Chicago, in a hotel of a competing chain. This competitor gave us far better value, and we may take a closer look at it for our further travels...

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Washington Dulles Airport Marriott

Address: 45020 Aviation Drive, Dulles, VA 20166
Phone Number:
Location: United States > Virginia > Loudoun County > Dulles
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 5 hotels in Dulles
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Washington Dulles Airport Marriott 3.5*
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Also Known As:
Washington Dulles Airport Marriott Hotel Dulles
Dulles Marriott

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