We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“This is a full service property?” 3 of 5 stars
Review of Washington Dulles Airport Marriott

Enter dates for best prices

Best prices for your stay
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Booking.com Orbitz.com
and 9 more sites!
Washington Dulles Airport Marriott
3.5 of 5 Hotel   |   45020 Aviation Drive, Dulles, VA 20166   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Comfortable Day Rooms
Ranked #4 of 5 hotels in Dulles
Massachusetts
Top Contributor
64 reviews 64 reviews
31 hotel reviews
Reviews in 36 cities Reviews in 36 cities
36 helpful votes 36 helpful votes
“This is a full service property?”
3 of 5 stars Reviewed July 31, 2012

Superb location and unfortunately that's the extent of my compliments for this property.

- When checking in the agent continued to enter and reenter my reservation. He truly was able to comprehend the frustration of waiting 8 minutes to check in a guest.
- When ordering room service the phone rang 22 times before someone picked up the line and then placed me on hold.
- I entered the Concierge Lounge at 8.45 PM and there wasn't a stitch of food to be found anywhere. This particular lounge closes at 10.00 PM and the staff was already cleaning up and was ready to call it an evening when I arrived.

If you're staying near Dulles I'd recommend another Marriott property and avoid the frustration of this particular location...

  • Stayed July 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

303 people have reviewed this hotel

Traveler rating
    58
    124
    76
    32
    13
See reviews for
51
61
26
120
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
1 review
2 of 5 stars Reviewed July 30, 2012 via mobile

We stayed the last night of our vacation here and were quite disappointed. We usually love Marriott properties, but this was quite poor. I chose this hotel for the beautiful pool we saw on the website. Instead, we found a murky indoor pool filled with bugs and leaves. The drains were clogged with multiple band-aids--yuck! They close the outdoor pool early. Why? The hallways are unbelievably long and signs to rooms are somewhat misleading. Except for the lobby, this hotel is beat and needs a major overhaul. The only thing it had going for it was a $79 rate. We won't be back any time soon.

  • Stayed July 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 29, 2012 via mobile

My son and I stayed here for only a few hours to get some sleep during a long lay over. Check in was fast and efficient. The Platinum Lounge was fab, one of the best I've ever had the chance to be in. While it's not large, and doesn't have a great view, it does have great free food! I had the most delicious arugula salad with salmon, pine nuts and dried cranberries. There was also asparagus spears, chicken wings and some yummy humus and fresh pita bread. Top that off with a cold beverage and you are golden!
The outdoor pool looked very cool but we didn't get a chance to use it but it was inviting.
Our room was clean and the bed comfy.
The airport shuttle was on time. It leaves every 15 minutes.

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 17, 2012 via mobile

I agree with other TA reviewers here who have had a mixed experience at this hotel. We stayed for free as the result of a Megabobus promo, but I would stay elsewhere in the Dulles corridor if I were paying for a room. Here's a rundown of pros and cons (latter would outweigh former in our view if we'd paid for the stay, even on a cheap weekend rate):

Pros:
- proximity to IAD/Dulles airport
- large indoor and outdoor pools (could swim laps in either, though they put a lane marker *across* the pool essentially bisecting the space, presumably to create separate kids' vs adults' spaces. The lack of an outdoor pool lane is actually another con in my book.
- concierge lounge (they were kind enough to grant us an upgrade as Silver elites on request since we'd come in on a redeye from SFO just 2 days after a flight from Osaka, but it was made clear this was an unusual exception. Food in lounge was good but basic and limited choices. Cocktails, wine and beer for a fee.
- clean room, ok beds

Cons:
-Overzealous and noisy housekeepers in the halls putside our rooms. They basically park their carts outside of guests' rooms and yak while waiting to clean them...several hours in advance of checkout, which is the usual 12pm. When I left to go get breakfast, I was pounced upon immediately and asked when we were checking out. I responded "at the regular time..12pm." They seemed annoyed.
-standard Marriott decor in rooms...which gets boring. Furniture style is outdated.
-Pool area is dirty and sorely neglected. Not a trash can in sight on the outdoor deck, which is probably why we found a discarded asthma inhaler on a table. Chairs clearly had not been wiped down, one had to hunt for towels, door to restroom stall in ladies' room won't lock. Basically the place looks as though it hadn't been renovated since the 60s.
-...which is why the glitzy, newly renovated, trying to look hip lobby and bar area annoyed me. Window dressong on an otherwise neglected hotel. We have stayed at multiple properties in this area...Marriott Dulles Suites, Residence Inn Herndon, Fairfield Inn (Sterling I think), Reston Westin, Dulles Westin, and Sheraton Dulles. ALL exceed this place and typically meet or beat its rates, at least on weekends. The Reston Westin wins hands down for appearance (throughout hotel), great restaurant/wine bar, free airport shuttle (though distance is tough for late night or early morning arrivals) and service. Serene atmosphere compared to the business/conference hubbub one encounters in the Dulles Marriott lobby.

In sum: if you can stay for free either through a promo or if you're attending a conference at the hotel, it's ok. If you have business off site or are on vacation, go elsewhere! Don't let the proximity to Dulles tip the balance toward staying here; we had to wait 10-15 minutes for a hotel that is a two minute ride away.

  • Stayed July 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 9, 2012

Great location for quick access to the airport and/or meeting on airport property. Good food, comfortable rooms, nice staff.

Room Tip: Get upgraded room for a bit of lux on your trip usually at a very small price difference
See more room tips
  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
Top Contributor
65 reviews 65 reviews
25 hotel reviews
Reviews in 27 cities Reviews in 27 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed July 9, 2012

Hotel as close to the airport as any hoteli have seen, and still no noise. The only noise were people in the halls, and a child crying next door. The beds are great, the hotel was fairly clean, and the staff was attentive. The Internet costs over 12 bucks a night, which,in this day and age is really an unnecessary charge. Overall nice, and may stay agin, just bring my own wireless.

  • Stayed July 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
Top Contributor
73 reviews 73 reviews
73 hotel reviews
Reviews in 53 cities Reviews in 53 cities
298 helpful votes 298 helpful votes
4 of 5 stars Reviewed July 8, 2012 via mobile

Comfortable overnight stay in spacious room with king bed, comfy chair with ottoman, sofa, coffee table, desk, & office chair.

• Surprisingly *quiet* considering within 1/2 mile (under 1 km) of airport.

• Convenient for early morning, 5-minute drive to IAD. (Free airport shuttle.)

• Delighted that profile requests (feather pillows, mini-fridge) were fulfilled without having to ask. (Weary travelers appreciate such attention to detail.)

• Tasty appetizers & healthy snacks at Concierge Lounge (Mon.-Fri.). Convenient if after a long day, you're not up to going out, don't want a full meal, or are just a bit peckish. Concierge Lounge also serves hot breakfast weekday mornings. (Free to elite members.)

• Flat-screen, swivel TV & spacious, 2-tier desk.

• Coffee maker; no microwave.

• Pleasantly fragrant bath soaps/shampoos.

• Free parking.

  • Stayed May 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Washington Dulles Airport Marriott? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Washington Dulles Airport Marriott

Also Known As:
Washington Dulles Airport Marriott Hotel
Washington Dulles Airport Marriott Hotel Dulles
Marriott Dulles
Dulles Marriott
Address: 45020 Aviation Drive, Dulles, VA 20166
Phone Number:
Location: United States > Virginia > Loudoun County > Dulles
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 hotels in Dulles
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Washington Dulles Airport Marriott 3.5*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Travelocity, Marriott, Priceline, Expedia, Tingo, TripOnline SA, Hotels.com, Venere and Agoda so you can book your Washington Dulles Airport Marriott reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Washington Dulles Airport Marriott, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

Bookmark for later
Save Saved
You added Washington Dulles Airport Marriott to your Saves list