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“This is a full service property?” 3 of 5 stars
Review of Washington Dulles Airport Marriott

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Washington Dulles Airport Marriott
3.5 of 5 Hotel   |   45020 Aviation Drive, Dulles, VA 20166   |  
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Ranked #4 of 5 hotels in Dulles
Massachusetts
Top Contributor
63 reviews 63 reviews
30 hotel reviews
Reviews in 34 cities Reviews in 34 cities
44 helpful votes 44 helpful votes
“This is a full service property?”
3 of 5 stars Reviewed July 31, 2012

Superb location and unfortunately that's the extent of my compliments for this property.

- When checking in the agent continued to enter and reenter my reservation. He truly was able to comprehend the frustration of waiting 8 minutes to check in a guest.
- When ordering room service the phone rang 22 times before someone picked up the line and then placed me on hold.
- I entered the Concierge Lounge at 8.45 PM and there wasn't a stitch of food to be found anywhere. This particular lounge closes at 10.00 PM and the staff was already cleaning up and was ready to call it an evening when I arrived.

If you're staying near Dulles I'd recommend another Marriott property and avoid the frustration of this particular location...

  • Stayed July 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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345 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
2 of 5 stars Reviewed July 30, 2012 via mobile

We stayed the last night of our vacation here and were quite disappointed. We usually love Marriott properties, but this was quite poor. I chose this hotel for the beautiful pool we saw on the website. Instead, we found a murky indoor pool filled with bugs and leaves. The drains were clogged with multiple band-aids--yuck! They close the outdoor pool early. Why? The hallways are unbelievably long and signs to rooms are somewhat misleading. Except for the lobby, this hotel is beat and needs a major overhaul. The only thing it had going for it was a $79 rate. We won't be back any time soon.

  • Stayed July 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Dublin, Ireland
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 29, 2012 via mobile

My son and I stayed here for only a few hours to get some sleep during a long lay over. Check in was fast and efficient. The Platinum Lounge was fab, one of the best I've ever had the chance to be in. While it's not large, and doesn't have a great view, it does have great free food! I had the most delicious arugula salad with salmon, pine nuts and dried cranberries. There was also asparagus spears, chicken wings and some yummy humus and fresh pita bread. Top that off with a cold beverage and you are golden!
The outdoor pool looked very cool but we didn't get a chance to use it but it was inviting.
Our room was clean and the bed comfy.
The airport shuttle was on time. It leaves every 15 minutes.

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Maryland
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 17, 2012 via mobile

I agree with other TA reviewers here who have had a mixed experience at this hotel. We stayed for free as the result of a Megabobus promo, but I would stay elsewhere in the Dulles corridor if I were paying for a room. Here's a rundown of pros and cons (latter would outweigh former in our view if we'd paid for the stay, even on a cheap weekend rate):

Pros:
- proximity to IAD/Dulles airport
- large indoor and outdoor pools (could swim laps in either, though they put a lane marker *across* the pool essentially bisecting the space, presumably to create separate kids' vs adults' spaces. The lack of an outdoor pool lane is actually another con in my book.
- concierge lounge (they were kind enough to grant us an upgrade as Silver elites on request since we'd come in on a redeye from SFO just 2 days after a flight from Osaka, but it was made clear this was an unusual exception. Food in lounge was good but basic and limited choices. Cocktails, wine and beer for a fee.
- clean room, ok beds

Cons:
-Overzealous and noisy housekeepers in the halls putside our rooms. They basically park their carts outside of guests' rooms and yak while waiting to clean them...several hours in advance of checkout, which is the usual 12pm. When I left to go get breakfast, I was pounced upon immediately and asked when we were checking out. I responded "at the regular time..12pm." They seemed annoyed.
-standard Marriott decor in rooms...which gets boring. Furniture style is outdated.
-Pool area is dirty and sorely neglected. Not a trash can in sight on the outdoor deck, which is probably why we found a discarded asthma inhaler on a table. Chairs clearly had not been wiped down, one had to hunt for towels, door to restroom stall in ladies' room won't lock. Basically the place looks as though it hadn't been renovated since the 60s.
-...which is why the glitzy, newly renovated, trying to look hip lobby and bar area annoyed me. Window dressong on an otherwise neglected hotel. We have stayed at multiple properties in this area...Marriott Dulles Suites, Residence Inn Herndon, Fairfield Inn (Sterling I think), Reston Westin, Dulles Westin, and Sheraton Dulles. ALL exceed this place and typically meet or beat its rates, at least on weekends. The Reston Westin wins hands down for appearance (throughout hotel), great restaurant/wine bar, free airport shuttle (though distance is tough for late night or early morning arrivals) and service. Serene atmosphere compared to the business/conference hubbub one encounters in the Dulles Marriott lobby.

In sum: if you can stay for free either through a promo or if you're attending a conference at the hotel, it's ok. If you have business off site or are on vacation, go elsewhere! Don't let the proximity to Dulles tip the balance toward staying here; we had to wait 10-15 minutes for a hotel that is a two minute ride away.

  • Stayed July 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Dubai, United Arab Emirates
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 9, 2012

Great location for quick access to the airport and/or meeting on airport property. Good food, comfortable rooms, nice staff.

Room Tip: Get upgraded room for a bit of lux on your trip usually at a very small price difference
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  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Nashville, Tennessee
Top Contributor
70 reviews 70 reviews
26 hotel reviews
Reviews in 29 cities Reviews in 29 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed July 9, 2012

Hotel as close to the airport as any hoteli have seen, and still no noise. The only noise were people in the halls, and a child crying next door. The beds are great, the hotel was fairly clean, and the staff was attentive. The Internet costs over 12 bucks a night, which,in this day and age is really an unnecessary charge. Overall nice, and may stay agin, just bring my own wireless.

  • Stayed July 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Baltimore, Maryland
Top Contributor
72 reviews 72 reviews
72 hotel reviews
Reviews in 52 cities Reviews in 52 cities
303 helpful votes 303 helpful votes
4 of 5 stars Reviewed July 8, 2012 via mobile

Comfortable overnight stay in spacious room with king bed, comfy chair with ottoman, sofa, coffee table, desk, & office chair.

• Surprisingly *quiet* considering within 1/2 mile (under 1 km) of airport.

• Convenient for early morning, 5-minute drive to IAD. (Free airport shuttle.)

• Delighted that profile requests (feather pillows, mini-fridge) were fulfilled without having to ask. (Weary travelers appreciate such attention to detail.)

• Tasty appetizers & healthy snacks at Concierge Lounge (Mon.-Fri.). Convenient if after a long day, you're not up to going out, don't want a full meal, or are just a bit peckish. Concierge Lounge also serves hot breakfast weekday mornings. (Free to elite members.)

• Flat-screen, swivel TV & spacious, 2-tier desk.

• Coffee maker; no microwave.

• Pleasantly fragrant bath soaps/shampoos.

• Free parking.

  • Stayed May 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Washington Dulles Airport Marriott

Address: 45020 Aviation Drive, Dulles, VA 20166
Phone Number:
Location: United States > Virginia > Loudoun County > Dulles
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 5 hotels in Dulles
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Washington Dulles Airport Marriott 3.5*
Official Description (provided by the hotel):
Centrally located among Dulles Airport hotels in Northern Virginia, the Washington Dulles Airport Marriott provides easy access to the Dulles Technology Corridor and offers complimentary shuttle service to all Dulles International Airport terminals. With 368 well-appointed rooms and picturesque grounds, this Dulles hotel is perfect for business, weekend getaways and leisure travel. Guests will enjoy a wide variety of first-class hotel services and lodging amenities, including a fitness center, indoor/outdoor pool and Aviate Bar and Grill, our on-site Dulles restaurant. Local area attractions include the National Air and Space Museum, Wolf Trap Center for Performing Arts, Reston Town Center Mall and Civil War battlefields. The 13,500 square feet of deluxe meeting and event space featured at this Dulles, VA hotel is perfect for weddings, social events and meetings. Depart from the ordinary and discover a Dulles Airport hotel destination providing unprecedented service for an unforgettable stay. ... more   less 
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Also Known As:
Washington Dulles Airport Marriott Hotel Dulles
Dulles Marriott

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