Stayed Feb 25th before an early flight to Hawaii the next day. Upon entering the hotel's front door, I was greeted by the Front Desk Supervisor (Amy), who actually came out from behind the counter to ask if I was checking in. I was so impressed with this lady, who went absolutely out of her way to make me welcome. Once I gave my name, I was specifically thanked for being a Marriott Gold Elite member, and for the level of patronage that represented. I really felt valued. (Believe me, this isn't the case at all Marriotts). And it wasn't just Amy; During the entire stay, the front desk personnel (all of them) extended me this same level of genuine concern and friendly hospitality.
The hotel has been renovated since I last stayed. The lobby is lovely, stylish, and comfortable. You can eat dinner either in the restaurant or the lobby (food and waiters are the same, from the Aviate Restaurant). My husband and I both were delighted with the food. The appetizers, dinners, and dessert were really, really, good The menu offerings were creative and elegant (but reasonably priced). This was a surprise, given that it is an airport hotel (the previous restaurant was not one-tenth as good as this one is). Great service, too. Who would have thought? I found the ambiance there in the lobby lounge to be comfortable, mellow, relaxing, and smooth. We were very glad to have this fine meal the night before such a long travel day, because we did not get another decent meal for a long time.
From start to finish, it was a wonderful stay. Well appointed room, comfortable bed, very clean. All the expected amenities of a rewards program member were offered to me without my even having to request them. The staff all were truly gracious and service-oriented. My reservation was in good order and everything went very smoothly. Airport shuttle service is so prompt and friendly here; you never have to worry about making it to the airport on time, even for extremely early flights. You are amazingly close to the airport here...right on the airport grounds.
If there were problems before, as some reviewers in the past have alluded to, they seem to be completely resolved now. Attentive staff and computerized reservation system apparently completely in order. I honestly have not one single complaint about this hotel and will make it my "park n' fly" from now on whenever I fly out of Dulles. The two-week free parking is a great value for me, and I feel that the car is much safer than in the long-term airport parking lot.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.