I made a reservation at a different Marriott in the Dulles area and didn't realize my mistake until I tried to check in at the Dulles Airport Marriott. I was pretty annoyed with my stupidity because I'd have to load up all my bags and drive farther down the road to the correct hotel. Manal, a customer service rep at the front desk, went the extra mile on his own initiative by calling the other hotel, having them cancel my rez with no penalty, and booking me into the Dulles Marriott. He took a bad situation that was totally my fault and saved the day for me. I truly appreciated his expert help.
The room I was in was excellent! I believe it was a standard room, but the bed was extremely comfortable, the room was as quiet as a tomb, and the air conditioning/ventilation was fine.
I would definitely recommend this hotel.
And thanks, Manal, for your superior service!
- Official Description (provided by the hotel):
- Centrally located among Dulles Airport hotels in Northern Virginia, the Washington Dulles Airport Marriott provides easy access to the Dulles Technology Corridor and offers complimentary shuttle service to all Dulles International Airport terminals. With 368 well-appointed rooms and picturesque grounds, this Dulles hotel is perfect for business, weekend getaways and leisure travel. Guests will enjoy a wide variety of first-class hotel services and lodging amenities, including a fitness center, indoor/outdoor pool and Aviate Bar and Grill, our on-site Dulles restaurant. Local area attractions include the National Air and Space Museum, Wolf Trap Center for Performing Arts, Reston Town Center Mall and Civil War battlefields. The 13,500 square feet of deluxe meeting and event space featured at this Dulles, VA hotel is perfect for weddings, social events and meetings. Depart from the ordinary and discover a Dulles Airport hotel destination providing unprecedented service for an unforgettable stay. ... more less
- Reservation Options:
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- Also Known As:
- Washington Dulles Airport Marriott Hotel Dulles
- Dulles Marriott