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“Unparalleled customer service” 5 of 5 stars
Review of Washington Dulles Airport Marriott

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Washington Dulles Airport Marriott
3.5 of 5 Hotel   |   45020 Aviation Drive, Dulles, VA 20166   |  
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Ranked #4 of 5 Hotels in Dulles
Virginia
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
“Unparalleled customer service”
5 of 5 stars Reviewed February 27, 2012

I made a reservation at a different Marriott in the Dulles area and didn't realize my mistake until I tried to check in at the Dulles Airport Marriott. I was pretty annoyed with my stupidity because I'd have to load up all my bags and drive farther down the road to the correct hotel. Manal, a customer service rep at the front desk, went the extra mile on his own initiative by calling the other hotel, having them cancel my rez with no penalty, and booking me into the Dulles Marriott. He took a bad situation that was totally my fault and saved the day for me. I truly appreciated his expert help.

The room I was in was excellent! I believe it was a standard room, but the bed was extremely comfortable, the room was as quiet as a tomb, and the air conditioning/ventilation was fine.

I would definitely recommend this hotel.

And thanks, Manal, for your superior service!

  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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349 reviews from our community

Traveler rating
    70
    141
    85
    36
    17
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Houston, Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed February 27, 2012

I had one medicore stay last Sunday.Management sent a standard email thanking me for my stay. I emailed back a couple of suggestions; be damned if they didn't email me back. They thanked me for my suggestions and said they discussed my feedback.

Two days later I went back to the same hotel. I could see the changes, they had taken my constructive suggestions and I could actually tell they did make some changes. It was such a pleasure. The changes were not just for me, all the guest I saw there received the same, great treatment. I will be staying there again

Room Tip: Geat airport shuttle and walking distance to the car rental facilities
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  • Stayed February 2012, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gatineau, Canada
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed February 22, 2012

We had an overnight connection in Washington D.C, since we landed late and had an early morning flight, we chose this hotel because it was located at the airport site.

The shuttle service arrived promply, and the ride was probably 3-4 minutes. The hotel is big, beautiful lobby and courteous staff. We didn't have time to visit the hotel... but the room was very spacious, very comfortable and quiet.

Room Tip: Very convenient location right next to Dulles airport.
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  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Lisle, Illinois
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 20, 2012

Convenient location as it is a 3 minute free shuttle ride from the terminals. Hotel is located on the opposite side of the runways so I did not hear any jet noise. The room was a little dated but the rate was great.

They were friendly and I would stay at this property again.

  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Virginia
Top Contributor
88 reviews 88 reviews
30 hotel reviews
Reviews in 36 cities Reviews in 36 cities
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed February 5, 2012

You cannot beat the location of this hotel if you are traveling out of dulles airport. The hotel is on the airport grounds, shuttles run every 15 minutes. We had an early morning flight and there were people waiting for the shuttle, so they ran 2, one right after the other. The room was nice and comfortable. The staff was very friendly. There is a restaurant and bar on site but we did not eat there. Sign up for the park and fly and you can leave your car there while you are traveling. Based on what it would cost to park the car at the airport, you cannot beat the deal!

  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Oakville, Canada
Top Contributor
218 reviews 218 reviews
38 hotel reviews
Reviews in 68 cities Reviews in 68 cities
135 helpful votes 135 helpful votes
3 of 5 stars Reviewed January 21, 2012

Marriott hotels in the USA are more and more like eating at McDonalds, you have low expectations and they give you just that. The facilities at this location are average (which means a little tired) and the service was all over the place. The check-in staff was rude and uncaring, the lounge staff was very good, the "At Your Service" phone line was never answered (6 times in 3 days) and the woman at check-out was excellent. Two highlights of this stay were that the lounge staff offered me a loaf of bread when I told them how good it was and charges on my bill that I did not make were cleared in seconds.

The room I was given (Gold Member) was on the basement level with a view of the lake but it was very cold so it is best to avoid these rooms in the winter months. There was ample free parking and free Internet with access for more than one computer at a time which was a nice touch. Breakfast in the lounge was very good. No room safe.

I wouldn't stay here again because there are so many choices in the airport area.

Room Tip: Do not stay on the first floor in the winter months. Very cold!
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  • Stayed January 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC area
Top Contributor
76 reviews 76 reviews
52 hotel reviews
Reviews in 58 cities Reviews in 58 cities
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed January 20, 2012

This hotel is a great spot to stay in overnight. The service, food, and rooms are great, and the parking option is fantastic. Would definitely stay here again.

  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Washington Dulles Airport Marriott

Address: 45020 Aviation Drive, Dulles, VA 20166
Phone Number:
Location: United States > Virginia > Loudoun County > Dulles
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 5 Hotels in Dulles
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Washington Dulles Airport Marriott 3.5*
Official Description (provided by the hotel):
Centrally located among Dulles Airport hotels in Northern Virginia, the Washington Dulles Airport Marriott provides easy access to the Dulles Technology Corridor and offers complimentary shuttle service to all Dulles International Airport terminals. With 368 well-appointed rooms and picturesque grounds, this Dulles hotel is perfect for business, weekend getaways and leisure travel. Guests will enjoy a wide variety of first-class hotel services and lodging amenities, including a fitness center, indoor/outdoor pool and Aviate Bar and Grill, our on-site Dulles restaurant. Local area attractions include the National Air and Space Museum, Wolf Trap Center for Performing Arts, Reston Town Center Mall and Civil War battlefields. The 13,500 square feet of deluxe meeting and event space featured at this Dulles, VA hotel is perfect for weddings, social events and meetings. Depart from the ordinary and discover a Dulles Airport hotel destination providing unprecedented service for an unforgettable stay. ... more   less 
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Also Known As:
Washington Dulles Airport Marriott Hotel Dulles
Dulles Marriott

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