This was a bad experience from start to finish. Firstly, I landed in Dulles around 9pm last Thursday night. After waiting 20 minutes at the Hotel shuttle stop in a biting wind, I phoned the hotel, was put on hold for 5 minutes (I timed it) only to be told that the shuttle is "on request". This is not mentioned on their website or on the 2 confirmation emails I received.
When I got to the hotel, the receptionist announced that "we've got a problem" and that I didn't have a reservation. I gave her my reservation number and showed her the confirmation emails on my blackberry. She claimed that the reservation number was in the name of someone else and for March 9th. I told her that this was not my problem and I was sure she had rooms available. She then took my credit card and Marriott card and allocated me a Double room as she had no King's available. Whilst the card was processing, she phoned someone externally and asked them to stay by their phone until she went off work as she needed to talk to them and "I will explain when I talk to you" - clearly a reference to her dissatisfaction which oozed from every pore of her body.
Got to my room to find the wireless did not function at all. I was not prepared to go back and face the seething mass of resentment again.
Next morning, the bill slipped under my door is at a rate $60 above the one confirmed on my reservation. I explain this to the new clerk who tells me it is because I moved to a Double. I tell him that it was the hotel who moved and he adjusts the rate in the computer.
As I'm coming to check out, this clerk is just going off shift, sees me coming and tells the new receptionist in Spanish that he changed my rate. Nevertheless she tries to suggest the rate is the higher one until I advise her that her colleague just told her that he has adjusted the rate.
Frankly, the only agreeable part of the whole experience was the shuttle bus ride back to the terminal for my trip home.
Rest assured I will never stay at that hotel again