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“Am used to a better customer service! Not for me.” 3 of 5 stars
Review of Fairfield Inn & Suites Dulles Airport

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Fairfield Inn & Suites Dulles Airport
2.5 of 5 Hotel   |   23000 Indian Creek Drive, Dulles, VA 20166   |  
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Ranked #3 of 5 Hotels in Dulles
Certificate of Excellence
Washington DC, District of Columbia
Level Contributor
77 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Am used to a better customer service! Not for me.”
3 of 5 stars Reviewed August 5, 2013

I've been staying at Marriott properties for the past 3 years. As a platinum member, I am used to the best of the best. At this hotel, they don't acknowledge those members. I didn't feel what I always feel at any Marriott, welcomed & appreciated. It was all average. Old but not bad hotel for a day or two, if you drive otherwise, you are stuck in the middle of no where. If you don't bring your food & your wine, no where around except an Exxon & a subway inside of it. Mr. Victor & Mr. David were the only 2 cheerful & helpful personnel other than that, you may interact with either "nothing special" to a rude FD. I asked the loud young lady for a late check out, as I always granted, she was rude and unapologetic when she said NO! Weird & just not for me! I will pay the extra $22 I wanted to save this time for 2 nights and stay somewhere else.

  • Stayed August 2013, traveled solo
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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152 reviews from our community

Traveler rating
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    72
    23
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
Hertford, North Carolina, United States
Level Contributor
87 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed August 4, 2013

We recently stayed at this location for 1 night. The hotel is comfortable, although slightly off the beaten path for any activities if you're unfamiliar with the area. However, it is close to Dulles Airport and offers shuttle service. The grounds are well-kept, and the guest room and bathroom were spotlessly clean. The front desk staff was welcoming and helpful. The free continental breakfast was well-stocked and offered a good variety of choices.

In addition, there were signs posted in the lobby advertising plans to redecorate the public areas and guest rooms in the near future.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calcutta
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed July 23, 2013

I needed a hotel for the night's stopover at Dulles between during a connection to India from Costa Rica. Fairfield was a good place within budget, breakfast, pickup and wi-fi. The only problem was that they did not mention that the pickup has to be called. So I waited in vain for half an hour. But once I called, they were there in 5 minutes!

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlottesville, Virginia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 8, 2013

We did a great park and fly rate here over Independence Day. The shuttle to and from the airport was prompt and fast--shout out to Max for making it there to pick us up in the heat well before the 20 minute expected wait. Another big shout out to Jorge at the front desk for being very nice and kind even before I called from Boston in a panic because I'd locked my keys in my car.

Saw signs in the lobby for an upcoming upgrade which will definitely make this our go-to hotel for park and fly from Dulles.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 4, 2013

The hotel is newish and offers to pick you up from the airport--a big plus. In addition they allow you to keep your car at the hotel while traveling for a small charge. The linens and towels were of a higher quality than you would expect from a Fairfield Inn. The breakfast in the morning was more than adequate. I would recommend this place and would stay again.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Level Contributor
110 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
3 of 5 stars Reviewed June 2, 2013

E­asy shuttle pickup and the hotel was decent. We asked for a wake-up call, but they forgot to call us. Good thing we had our backup alarms. Breakfast was pretty sad and their employees seemed to mope around in the dining area. Not cool PR for the place. Nothing spectacular, but comfortable and we got a decent price.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
okatie sc
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 12, 2013

A good place to stay for one night before or after a flight to or from IAD. Good shuttle service, helpful desk staff, clean rooms. The problem was the TV stations -- very limited.

I might stay again if in the area, but would check other places first.

  • Stayed May 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Dulles Airport

Address: 23000 Indian Creek Drive, Dulles, VA 20166
Location: United States > Virginia > Loudoun County > Dulles
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 5 Hotels in Dulles
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Dulles Airport 2.5*
Number of rooms: 104
Official Description (provided by the hotel):
Fairfield Inn & Suites by Marriott Dulles Airport has newly renovated guest rooms and suites include a free hot breakfast Park, Fly rates available as well as long term parking Complimentary Dulles airport shuttle from 4:30AM to 12 Midnight with ample hotel parking - 1.1 Miles from airport ... more   less 
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Also Known As:
Fairfield Inn And Suites Dulles Airport
Fairfield Inn & Suites Dulles Airport Hotel Dulles
Fairfield Inn Dulles
Fairfield Dulles
Dulles Fairfield Inn

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