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“Good location and reasonably priced” 4 of 5 stars
Review of Fairfield Inn & Suites Dulles Airport

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Fairfield Inn & Suites Dulles Airport
2.5 of 5 Hotel   |   23000 Indian Creek Drive, Dulles, VA 20166   |  
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Ranked #3 of 5 hotels in Dulles
Massachusetts
Top Contributor
63 reviews 63 reviews
30 hotel reviews
Reviews in 34 cities Reviews in 34 cities
42 helpful votes 42 helpful votes
“Good location and reasonably priced”
4 of 5 stars Reviewed July 18, 2012

Rooms are slightly above average in size, cleanliness and furnishings. This particular property is located nearby to IAD (reference other reviews re: shuttle service) and has a pleasant front desk staff. Breakfast was very good relative to the quantity and quality of the food. All in ll a good value for your dollar.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guillaume B, Public Relations Manager at Fairfield Inn & Suites Dulles Airport, responded to this review, January 29, 2013
Dear Boston Traveler;

Thank you for sharing your positive stay at Fairfield Inn Dulles Chantilly with our friends at Trip Advisor. We place your satisfaction at the top of our scorecard each and every time you lodge at the Fairfield Inn.

Come back in 2013 for the best in comfort and value lodging near the Dulles Airport!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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113 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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English first
Ormskirk, United Kingdom
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed July 7, 2012

If you decide to go here you should know that the much vaunted complementary shuttle service only operates when you actualy call the hotel, unlike all the other hotels which have regular pickups. Pity they don't tell the clients! We waited for well over an hour before finding this out.
Also you should know that there are no nearby restaurants as the hotel is in an isolated spot, with only a service station subway nearby. Apart from these caveats it was pretty standard..

Room Tip: Do't bother, there must be better options than this.
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  • Stayed July 2012, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guillaume B, Public Relations Manager at Fairfield Inn & Suites Dulles Airport, responded to this review, January 29, 2013
First, thank you for taking the time to add your comments to our Trip Advisor site. As we try our best to make every stay a great one, we're sorry that our on-call shuttle service caused confusion. It is true that guests need to notify us when they've picked up their baggage and are close to the pick-up point for our complimentary shuttle service. This is due to two reasons. First, the demand for a constant shuttle route to be active simply doesn't exist at our hotel. We find we can accommodate our guests and the environment best by running the shuttle on-call. Second, the pickup curb at Dulles Airport is shared by dozens of hotels in the general area. It is legal to park only for 5-10 minutes while actively picking up guests. When guests delay arriving at the pick-up point, they may find our shuttle has pulled out already. By making contact with a guest through our on-call system, we find that we all have a real-time window in which to manage shuttle pick-up service. I hope this informaiton helps you understand your experience with our shuttle service better.

We would like to clarify one other point. You mention you found our hotel isolated with no restaurants nearby. Nearly all of our guests mention the opposite experience - that we have a steakhouse, a family restaurant and an Italian bistro lined up one after the other only a 2-minute walk from our lobby entrance. Over 20 restaurants deliver to our door as well, but not on a 24-hr basis. Perhaps your arrival was so late (after 11pm perhaps) so that you missed enjoying these restaurants. I can tell you, their food is great! Hopefully, you will return to Fairfield Inn when you visit this area in the future and sample what you missed.
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Essex, UK
Senior Contributor
41 reviews 41 reviews
39 hotel reviews
Reviews in 34 cities Reviews in 34 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed July 5, 2012

This is the best Fairfield I have ever stayed in. The hotel itself is what you would expect in terms of the standard of room decor and hotel Lobby ,etc But it really stands out on terms of service. First of all the front desk staff is very welcoming and remembered my name for the rest of my stay and would say hello/goodbye everytime I was in the Lobby.

The rooms were very clean and in a good state of repair. The breakfast was great and the dining room was super clean.

I would definitely stay here again.

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guillaume B, Public Relations Manager at Fairfield Inn & Suites Dulles Airport, responded to this review, January 29, 2013
First, thank you for taking time to post a comment about our Fairfield Inn at Dulles Airport, Chantilly VA. We're delighted that you found us to be a superior Fairfield Inn. The level of staff service you mentioned is exactly what we train our people to deliver. No matter our function, all of us are guest service specialists who love making our guests happy and comfortable.

It was an honor to be part of your happy memories. Come back again, and soon!
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San Ramon, California, United States
Senior Contributor
46 reviews 46 reviews
31 hotel reviews
Reviews in 30 cities Reviews in 30 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed June 19, 2012

The shuttle runs twice and hour so depending on your timing may have to wait at least 30 minutes to be picked up. Then be prepared for the driver to negotiate room rates with people who do not have reservations. Additionally the driver talks on his phone almost constantly. Room is average and nothing special. Front desk staff is nice and helpful.

Useful for a short staying flying out of Dulles. It is a haul to DC so be prepared for that.

  • Stayed June 2012, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newark, Ohio
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 31, 2012

Agree with other reviews. This location is remote and no stores or restaurants close by. Breakfast was outstanding but seating area is small. Was a very busy Memorial Day crowd so a small wait was in order. The rooms are nice and clean and bed is comfortable. It is on the flight path for Dulles but noise level was very quiet overall even with big jets landing. The only problem is getting to location without using the toll roads from DC area. Tolls on a motorcycle are a trick in themselves. Did find alternate route no thanks to the front desk and the Enterprise people in their lobby area. That was only complaint on staff.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morfelden-Walldorf, Germany
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 11, 2012

The hotel staff was very friendly and helpful. They went out of their way to accomodating. Stayed one night for stop over from traveling which was great, but there isn't much around this location. If you don't have a car be prepared to take a taxi to eat or shop.

  • Stayed April 2012, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
central pennsylvania
Top Contributor
115 reviews 115 reviews
36 hotel reviews
Reviews in 52 cities Reviews in 52 cities
140 helpful votes 140 helpful votes
3 of 5 stars Reviewed May 4, 2012

I had made a reservation here BASED ON INFO THAT THEY HAD AN AIRPORT SHUTTLE AVAILABLE. (note their web page says airport shuttle AND Marriott 800 customer service checked and assured me that they had airport shuttle including very late).

After plane delay, I got in after midnight. NO shuttle. NO offer of help from night mgr; did not offer to pay transpo; did not add points. Upgraded room which was totally meaningless as I already get all ammenities from Marriott.

There are many Marriott properties in the area, couldn't they have some agreement to help each other for late flights? The manager the next day did take off the room bill, the $$$ I had to spend to get here.

(Look for one of these: several Courtyards, Springhill Suites, Residence Inns, Townplace Suites, and regular Marriotts).

The usual continental breakfast.My room has a dreadful ironing board and a noisy airconditioner.

There are great Marriotts in this area where you are accommodated better.

Room Tip: My room has a dreadful ironing board and a noisy airconditioner.
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  • Stayed May 2012, traveled solo
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Fairfield Inn & Suites Dulles Airport

Address: 23000 Indian Creek Drive, Dulles, VA 20166
Phone Number:
Location: United States > Virginia > Loudoun County > Dulles
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 5 hotels in Dulles
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Dulles Airport 2.5*
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Also Known As:
Fairfield Inn And Suites Dulles Airport
Fairfield Inn & Suites Dulles Airport Hotel Dulles
Fairfield Inn Dulles
Fairfield Dulles
Dulles Fairfield Inn

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