We were having some remodeling done to our house and needed a place to stay for the night called around and the BW had an inside pool which was a hit for my children so decided to give it a try. Walked in and was taken back by the cleanliness and beauty of the lobby so was really excited to be staying until we got to the desk young lady was very impersonal never looked up from the computer but to give us the key and to take the payment. She had no personality at all and was very unfriendly. I work in customer service myself and know the importance of a happy customer and she could care less rather we were happy or not. She never offered any details about what the hotel had to offer. So we felt like we were not important. Other than that unpleasant experience the room was great perfect size for our family the kids had a blast in the pool and the hot tub would have liked for the pool to have been a little warmer and the jets to have had more power in the hot tub but overall everything else was great. Would refer the hotel to friends but tell them to beware of staff an do your homework on what the hotel has to offer due to staff being uninformative. Your staff should be aware that without guest they would be in the unemployment line with over half of America and it is a dozen happy people that would love to fill their spot so they should treat each quest with respect.
- Official Description (provided by the hotel):
- Unfortunately, our Whirlpool is currently Out of Order. We apologize for the Inconvenience. ... more less
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- Also Known As:
- Best Western Danville
- Danville Best Western