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“Joanne Trent to the rescue” 3 of 5 stars
Review of BEST WESTERN Mountain View

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BEST WESTERN Mountain View
820 East Madison Street, Covington, VA 24426   |  
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Ranked #4 of 5 Hotels in Covington
San Antonio, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Joanne Trent to the rescue”
3 of 5 stars Reviewed August 20, 2014

We had an unfortunate experience with the night time check in lady and the male front desk clerk during our stay at this hotel. Assistant Manager Joanne Trent listened to my concerns and took care of my problem with great care. If I have the opportunity to stay there again, I would, only because I know if I have any problems, Joanne is there to help me out.

Stayed August 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CovingtonLodging, Guest Relations Manager at BEST WESTERN Mountain View, responded to this review, September 16, 2014
Dear Guest,

Thank you so much for your review, I know that Joann did a wonderful job taking care of you, and she is definately an asset to our hotel community. Again, we thank you for your patronage and look forward to your next travels through Covington, VA.

Thank you,

Cary Linkswiler
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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125 reviews from our community

Traveler rating
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    29
    28
    19
See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • German first
  • Any
English first
Covington, United States
1 review
2 of 5 stars Reviewed August 18, 2014

Too noisy and unapologetic. Spoke to the front desk who stated that they had received many complaints about the bar and the Friday and Saturday evenings and the very loud bass that actually caused my bed to vibrate. No one really seemed to care. Would never stay there again for a Friday and Saturday night visit.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CovingtonLodging, Guest Relations Manager at BEST WESTERN Mountain View, responded to this review, September 16, 2014
Dear Guest,

We thank you for your review of our hotel and have taken note as to the inconvienences that you encountered during your stay! Please know that we are working on sound-proofing the lounge so that our guests will have a more comfortable stay during their time here at Best Western Mountain View.

Thank you,

Cary Linkswiler
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wichita Falls, Texas, United States
Senior Contributor
34 reviews 34 reviews
31 hotel reviews
Reviews in 30 cities Reviews in 30 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed August 16, 2014

I had no problems, unlike some of the other reviews have mentioned. Check in was quick, a sign was posted at the front desk referring to the bar band noise, so I requested a room far away. Slept great.
Food at the on-site restaurant was better than most, beverages at the bar were cold and service was good.
Microwave, fridge, flat screen tv, comfortable bed and a clean room. Who could ask for more?
Truck, travel trailer parking available, and a breakfast bar like I see in some of the finest hotels.
I'll be back.

Room Tip: Rooms at the rear of the hotel, far away from the bar are of course quite.
See more room tips
  • Stayed August 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CovingtonLodging, Guest Relations Manager at BEST WESTERN Mountain View, responded to this review, September 16, 2014
Dear Guest,

Thank you so much for your kind review of our hotel! We appreciate all that you have said! We look forward to your next travels through Covington, Va.

Thank you,

Cary Linkswiler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed August 11, 2014

The young lady at the reception desk was new and needed time to rectify a problem at check-in but did so. Another question, about the promotion offered now, was promised to be answered but in the 2 nights we were there it was not. The hotel was unsanitary and had an odd odor. We had 2 rooms so it wasn't just a one shot deal. Dishes for breakfast dirty, second set dirty as well. When we mentioned this we were told they just came from the dishwasher. We ate somewhere else. We stayed in 5 BWs this trip. Sorry to say this was the worst and we would not recommend it.

  • Stayed August 2014, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CovingtonLodging, Guest Relations Manager at BEST WESTERN Mountain View, responded to this review, September 16, 2014
Dear Guest,

First of all, thank you for your review! If our patrons did not leave these reviews, we would never know what we were doing wrong! We are proud to say that we are working hard to improve our hotel and our on-site restaurant, and do hope that you will visit us again on your next trip through Covington, VA.

Thank you,
Cary Linkswiler
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jefferson, Pennsylvania
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 31, 2014

Could not sleep until 1:30am when the DJ stopped playing in the bar. Even with the TV and fan on and a pillow over our heads, the base reverberated through the room. When we complained and asked to be moved, the only rooms available were smoking. We made advance reservations requesting a quiet room as we had to get up early. There was no hand soap in the bathroom and the tub was full of water when we checked in. Only decaf coffee with the coffee maker.

  • Stayed July 2014, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CovingtonLodging, Guest Relations Manager at BEST WESTERN Mountain View, responded to this review, September 16, 2014
Dear Guest,

We thank you for your review of our hotel, and do take note to the problems that you listed! We apologize for the inconveniences that were presented to you during your visit and want you to know that we, as a hotel, are working hard to improve in all areas.

Thank you,

Cary Linkswiler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Benton, United States
1 review
1 of 5 stars Reviewed July 29, 2014

Our rooms were not ready even though we arrived after check-in time. Because of this, we were late to a black tie event. We were told upon check-in that there is a bar in the hotel that "gets a little loud at night". I was not informed of this when I made the reservation. The hotel employee who checked us in said to let them know if the music was too loud and they would have them turn it down. When we arrived back at the hotel at 10:30, the music was so loud that we could hear it clearly in our rooms and could not sleep through it. We asked the front desk to have the music turned down, as instructed, twice. Not only did the music not get turned down, the front desk worker was rude and obviously bothered that we would even make such a request. The bathroom in one of the rooms was still dirty with hair in the bathtub and on the toilet. Our experience with this hotel was dreadful and unaccommodating.

  • Stayed July 2014, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CovingtonLodging, Guest Relations Manager at BEST WESTERN Mountain View, responded to this review, September 16, 2014
Dear Guest.

Thank you so much for your review of our hotel! We are sorry that your room was not ready when you arrived! We try our best to get all guests in their rooms as soon as possible! We also apologize for any inconveinces that you encountered during your stay! We have since entered into new housekeeping procedures for our employees and have found that the new procedures are working. We do hope that you will stay with us again on your next visit through Covington, Va.

Thank you,
Cary Linkswiler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bushwood, Maryland, United States
1 review
2 of 5 stars Reviewed July 28, 2014

If you enjoy outdated rooms that are smelly and do not mind living in a broken down shack , this hotel is for you. The workers all were very nice and apologetic for the things that went wrong. (We were moved to 3 different rooms in a 2 night stay) The place needs new upper management and updating

  • Stayed July 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CovingtonLodging, Guest Relations Manager at BEST WESTERN Mountain View, responded to this review, September 16, 2014
Dear Guest,

Thank you for your review of our hotel! Please know that we are in the midst of a three-year renovation and upgrade project! Our guest rooms are coming along and looking great and we do hope that you will see the changes on your next visit through Covington, VA.

Thank you,

Cary Linkswiler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Mountain View

Address: 820 East Madison Street, Covington, VA 24426
Phone Number:
Location: United States > Virginia > Covington
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in Covington
Price Range (Based on Average Rates): $
Number of rooms: 77
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Also Known As:
Best Western Mountain View Hotel Covington
Best Western Covington
Covington Best Western

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