Our rooms were not ready even though we arrived after check-in time. Because of this, we were late to a black tie event. We were told upon check-in that there is a bar in the hotel that "gets a little loud at night". I was not informed of this when I made the reservation. The hotel employee who checked us in said to let them know if the music was too loud and they would have them turn it down. When we arrived back at the hotel at 10:30, the music was so loud that we could hear it clearly in our rooms and could not sleep through it. We asked the front desk to have the music turned down, as instructed, twice. Not only did the music not get turned down, the front desk worker was rude and obviously bothered that we would even make such a request. The bathroom in one of the rooms was still dirty with hair in the bathtub and on the toilet. Our experience with this hotel was dreadful and unaccommodating.
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- Also Known As:
- Best Western Mountain View Hotel Covington
- Best Western Covington
- Covington Best Western