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“Horrible...Customer Service is HORRID...OVERPRICED for quality” 1 of 5 stars
Review of BEST WESTERN Mountain View

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BEST WESTERN Mountain View
820 East Madison Street, Covington, VA 24426   |  
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Ranked #4 of 5 Hotels in Covington
Dyersburg, Tennessee
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Horrible...Customer Service is HORRID...OVERPRICED for quality”
1 of 5 stars Reviewed July 21, 2014

I checked into this place on a Saturday night and come to find out after entering the room it was WAY bellow our expectations. The bottoms of the door to the bathroom had been chewed off. I was very allergic to something that was in this room, I notified the desk clerk and was either I could go to a smoking room or go find another hotel. I paid 120.00 for a room that I could not even get a good nights rest. They also have a karaoke bar here and it is so incredibly loud I definitely would not recommend anyone with children staying here. I have been trying for over 10 days to speak to a General Manager only to be told hes not here can I take a message. I have left NUMEROUS messages, and have filed a complaint with the corporate office and they can not even get in touch with this man. Goes to show you, they take no accountability for there actions. I WOULD NOT RECOMMEND THIS HOTEL TO ANYONE!!!!

Room Tip: Avoid this place all together
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  • Stayed July 2014, traveled with family
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CovingtonLodging, Guest Relations Manager at BEST WESTERN Mountain View, responded to this review, September 16, 2014
Dear Guest,

We thank you for your review and are in the midst of upgrading our property, including the doors in the bathroom! We hope that on your next visit through Covington, VA, that you may stop and take a look! Have a wonderful day.

Thank you,

Cary Linkswiler
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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122 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • German first
  • Any
English first
Norman, Oklahoma
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 19, 2014

This was a nice motel with helpful friendly staff. The surrounding mountains were beautiful. Restaurant food was good. Friendly staff in the bar but karaoke started at 9:00 and it got very loud and busy with patrons not staying at the hotel.

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CovingtonLodging, Guest Relations Manager at BEST WESTERN Mountain View, responded to this review, September 16, 2014
Dear Guest,

Thank you so much for your kind review! We appreciate it so much, and hope that you will stay with us again on your next trip through Covington, VA.

Thank you,

Cary Linkswiler
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
59 reviews 59 reviews
20 hotel reviews
Reviews in 47 cities Reviews in 47 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed July 19, 2014

My husband and I have stayed here several times in the last couple of years. It's an older building that needs some updates but it is clean with ample parking. We are always put on the back side of the motel where the wifi is terrible. We couldn't really get it to work while we were there either. There is a bar and the guy running it was very nice. You can play some pool, darts or jukebox while unwinding. There is also a restaurant at this motel but the food is just average. Rooms have microwaves, coffee makers and refrigerators. Bathrooms seem quite small but clean. We will stay here again because we love visiting this part of the state and there's not too many motel options here.

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CovingtonLodging, Guest Relations Manager at BEST WESTERN Mountain View, responded to this review, September 16, 2014
Dear Guest,

Thank you for your review of our hotel! Please know that we are upgrading our hotel so that it is no longer just average! We are in the midst of a three year renovation plan, and hope that during your visits, you do notice the upgrades that are happening!

Thank you,

Cary
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Easton
Top Contributor
136 reviews 136 reviews
22 hotel reviews
Reviews in 74 cities Reviews in 74 cities
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed July 18, 2014

There was nothing special about this hotel. Rooms are accessed from the outside, which is a turn off for some folks these days. That aside the rooms were nice... Average would best describe them. The few staff members I interacted with were polite, which is much appreciated. The area itself has some things to do, but the hotel location really seemed like a highway night time stop. That being said, this location was okay for the night as there was not much else to choose from in the area.

Room Tip: There were signs posted about the bar getting loud at night music. This area near the pool may want...
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  • Stayed June 2014, traveled on business
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CovingtonLodging, Guest Relations Manager at BEST WESTERN Mountain View, responded to this review, September 16, 2014
Dear Guest,

Thank you for review of our hotel! We do realize that having exterior entrances may be a turn off for some, but we are working hard to renovate as much of the hotel as possible to make it a great and more than one night experience for you the next time that your through our town!

Thank you,

Cary Linkswiler
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, United States
1 review
4 of 5 stars Reviewed July 14, 2014

The hotel is a nice, standard room. I didn't rate it excellent because of a bad experience when I had previously reserved rooms for me, husband to be, family, wedding party & guests. There were discrepancies about the price I was originally given which led to unnecessary added stress, but it all worked out. As far as the staff here, the cleanliness & the comfort everything was fine. There's a little bar/club inside the hotel which is nice. I like the fact they will let you switch your room if you the music is too loud to your liking (which I've never done). The breakfast is not the best for me, I can't eat eggs and I needed a little variety, but hey it's free.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CovingtonLodging, Guest Relations Manager at BEST WESTERN Mountain View, responded to this review, September 16, 2014
Dear Guest,

Thank you so much for your response! We are very glad that everything was able to be worked out with the hotel! We appreciate so much that you have such nice words about our employees and look forward to seeing you on your next visit!

Thank you,

Cary Linkswiler
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Danville, Illinois
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 14, 2014

The staff at this motel couldn't have been nicer. The rooms may have needed a little updating, but ours was very clean. Clean trumps decorating every time. We had dinner at the restaurant in the motel. It was after the normal dinner time so there were only a few people there. It was very good, and when our waitress said that she would see us in the morning, we were a little puzzled.
In the morning, instead of the usual cereal/juice buffet, we were directed to the dining room. There, we were given a menu with at least a half dozen choices of full breakfast items plus all of the extras. We ordered what we wanted and she served it. It was a very nice way to start the day. And, it was free.
Hard to beat this Southern hospitality!

Room Tip: Make a reservation in advance and you won't get a room that's available because the good one...
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  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CovingtonLodging, Guest Relations Manager at BEST WESTERN Mountain View, responded to this review, September 16, 2014
Dear Guest,

Thank you for your kind review! We do pride ourself on offering more than just guest rooms and a continental breakfast! We are glad that you enjoyed your stay, as well as your dining experience! We hope that you will visit us again during your travels on Interstate 64 in Virginia!

Thank you,
Cary Linkswiler
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesapeake, United States
1 review
4 of 5 stars Reviewed July 13, 2014

With exception of HD TV, most of the room is well used, but very clean and in decent repair. First night the TV didn't work - someone had changed the TV channel from Channel 3 - and it was picking up cable. Called hotel staff and they didn't know how to fix it and they could not locate the maintenance personnel. This might have been avoided if they checked the room after the previous occupant checked out. Overall, though, an excellent value. Although next to the interstate it was not noisy. Breakfast buffet on weekend is better than the 'continental' breakfasts other hotels try to pass off as breakfast.

  • Stayed July 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CovingtonLodging, Guest Relations Manager at BEST WESTERN Mountain View, responded to this review, July 23, 2014
Dear Guest,

Thank you for your pleasant response! We are sorry about the television not working properly, but do hope that you were satisified with the problem being solved.

Have a great day!

Cary Linkswiler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Mountain View

Address: 820 East Madison Street, Covington, VA 24426
Phone Number:
Location: United States > Virginia > Covington
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in Covington
Price Range (Based on Average Rates): $$
Number of rooms: 77
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Also Known As:
Best Western Mountain View Hotel Covington
Best Western Covington
Covington Best Western

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