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“Woefully overpriced!” 2 of 5 stars
Review of BEST WESTERN Mountain View

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BEST WESTERN Mountain View
820 East Madison Street, Covington, VA 24426   |  
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Ranked #4 of 5 Hotels in Covington
Hampton, VA
Senior Contributor
46 reviews 46 reviews
7 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
“Woefully overpriced!”
2 of 5 stars Reviewed November 4, 2013

A hotel room on the border between Virginia and West Virginia that does not have sound proof rooms, has bottom sheets that easily come off the mattress and is somewhat mediocre should not be charging over 100 bucks a night. For what they charged we expected better.

Room Tip: There are 4 other motels in the area. One other is owned by Best Western. We stopped there first...
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  • Stayed November 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CovingtonLodging, Public Relations Manager at BEST WESTERN Mountain View, responded to this review, January 1, 2014
Dear Tess from Hampton,

We are extremely sorry that you were not satisfied with our hotel, but feel that for the location and competition in our area, we are rather on the lower side of the price scale! I will pass this information onto our General Manager in regards to the sound proofing and the sheeting.

Thank you and have a wonderful New Year!

Cary
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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114 reviews from our community

Traveler rating
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    28
    24
    19
See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Any
English first
Virginia Beach, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed October 21, 2013

The room was clean and the linens were without any fragrance or chemical odors, however the room had a smell of cleaning agents. The receptionist did go out of her way to find a room with the least amount of odor, but still required an open door and an air cleaner to remove most of the odor.

  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CovingtonLodging, Public Relations Manager at BEST WESTERN Mountain View, responded to this review, January 1, 2014
Dear Samuel,

Thank you for your response, we are sorry that the cleaning chemicals that we use tampered with your room experience! We actually need these comments for our housekeepers; they get immunized to the smell of the chemicals that they cannot smell the difference! I apologize that this happened in your room and I have sent this information to the Housekeeping Manager!

Thank you, and I hope that you have a Happy New Year!

Cary
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Virginia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 19, 2013

We stayed here Oct 12. The room was very comfortable. The bathroom was small but clean. The shower was so nice and hot with great water pressure. The towels were clean and fluffy. The beds were comfortable. I thought everything was very clean and well-maintained. All of the staff we encountered were super-friendly and helpful. The complimentary hot breakfast was very good.

Regarding the noise-- it was Saturday night. We asked for a room in the back when we checked in, but we had pets with us and they only have certain rooms dedicated as pet rooms, so they were (understandably) unable to accommodate us with that. I'm not sure why the music from the bar has to be so loud -- I and others were unable to tolerate being inside the bar for more than a few seconds as it was so excruciatingly loud in there. It's such a nice hotel I hate to see customers driven away by the unnecessarily high volume.

That said, we were so tired that we had no problems falling asleep. Even though we were not in the back, I think we still were far enough away (and on the second floor) that the pounding bass, while definitely audible, did not ruin our night.

I recommend this hotel -- just beware of the potential for noise from the bar on weekends, and try to get a room in the back.

Room Tip: Music from lounge loud on weekends -- try to get a room in the back of the hotel. If you have pets...
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  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CovingtonLodging, Public Relations Manager at BEST WESTERN Mountain View, responded to this review, January 1, 2014
Dear Jinker,

Thank you for your review of our hotel! We really appreciate the positive comments that you shared! In regards to the lounge, I have forwarded this information onto the General Manager for his evaluation and hope that on your next visit through Covington, that you will again, choose to stay with us!

Thank you again and have a wonderful New Year!

Cary
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yorktown, Virginia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 2, 2013

My family reserved the hall for a wedding sept.21. Made all arrangements before to have tables set, clean and ready by 7am that morning. We arrive at around 9am and people are eating in our space, tables that were out were unstable and floors were sticky with food and bathrooms were dirty. We complained to management there and nothing was done. Manager would not show or return our calls. We ended up pulling tables out and setting all up ourselves and mopping floors. The two waitresses on duty tried to help and comply but that had to work breakfast area. Waitress that did the banquet was a Godsend! Had no idea that we needed the hall at that time. We were not happy in the beginning and should have been done with manager on duty. In the end we turned a disaster into a nice wedding and the buffet was good. We are still waiting for response from management and hopefully compensation. It should have been handled better and hopefully this wont happen to anyone else!

  • Stayed September 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CovingtonLodging, Public Relations Manager at BEST WESTERN Mountain View, responded to this review, October 4, 2013
Thank you for your review and I am sorry that you had such a difficult experience with the banquet area! I am aware that the General Manager has since contacted you and hope that you will again return to the hotel! Please let us know how the hotel itself was during your stay and if there is anything that we can do in the future.

Thank you,

Cary Linkswiler
PRM
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Travelers are raving about these Covington hotels

Portsmouth, Virginia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed September 29, 2013

I had read previous reviews on the noise issues on this property. Since I sleep with the TV on I did not think that this would be a problem. I was wrong The music coming from the attached bar was very loud and played late. I did the next day find one small sign (on the far end of the desk from where you check in) that warned of the noise. I would have given this hotel a very good if not for noise that kept us up and made our stay enjoyable.

  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CovingtonLodging, Public Relations Manager at BEST WESTERN Mountain View, responded to this review, January 1, 2014
Dear Jen Felix,

Thank you for your review, and I am extremely sorry that the music at the lounge was a disruption to your stay! I am forwarding this review onto our General Manager for him to take action at the bar! Thank you and have a wonderful Happy New Year!

Cary
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pasco, Washington
1 review
3 of 5 stars Reviewed September 27, 2013

I was in town to attend meetings at the Greenbrier, and wanted to stay somewhere close that was also economical. The hotel was in good condition and had nice and hot showers, which is very important on those long business trips. The breakfast was excellent!

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
burke, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 23, 2013

The Hotel room was not clean. I was horrified that the sheets looked as if it had not been changed. There was hair clipping left all around the sink area. When I reported it to the front desk, I did not really get an apology from the front desk person!

  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Mountain View

Address: 820 East Madison Street, Covington, VA 24426
Phone Number:
Location: United States > Virginia > Covington
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in Covington
Price Range (Based on Average Rates): $$
Number of rooms: 77
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Also Known As:
Best Western Mountain View Hotel Covington
Best Western Covington
Covington Best Western

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