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“Decent hotel; avoid the restaurant” 3 of 5 stars
Review of BEST WESTERN Mountain View

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BEST WESTERN Mountain View
820 East Madison Street, Covington, VA 24426   |  
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Ranked #3 of 5 hotels in Covington
West Chester, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Decent hotel; avoid the restaurant”
3 of 5 stars Reviewed September 8, 2013

The hotel facilities are about average for BW hotels, certainly acceptable. The restaurant, on the other hand, is a disaster. Food was improperly prepared (What part of "medium rare" rib roast don't you understand? How can you ruin a fried egg? They found a way). We spent the meal joking with the couple at the next table about the "quality". On the bright side, our waitress performed like a real trouper to make us satisfied and without her we would not have been. The hotel offers a discount on the dinner bill, which is an optional choice of use for the free breakfast coupons, but they don't tell you that. Thus we paid full price for the dinner and got the breakfast for free. Had we been told we could use the discount tickets for dinner, we would have gladly eaten breakfast somewhere else.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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102 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • German first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 5, 2013 via mobile

I stayed here for my friend's family reunion. This is by far the cleanest hotel I've stayed in. I'm not fond of hotel rooms that allowed smoking so I asked for a non-smoking room and was accomodated without hesitation. The extremities didnt do the hotel any justice. It's outdated and made the hotel look suspicious. It could use a little paint and a new street sign. The banquet dinner for the family reunion was prepared by the hotel staff. It was delicious!! The hotel "club" was so much fun. The DJ was very observant and played music according to what the patrons wanted. Customer service and cleanliness can make or break a hotel. The customer service was more than I could ask for. Great job Best Western Covington!!!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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NYC, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 5, 2013

I usually look for Best Western on road trips because of the consistency. You pretty much know what you can expect. This one was at the lowest end of what I expect to get for $100+. The rooms are old and smelly. We had rode our Harleys over 200 miles and it was getting dark, so we weren't in the mood to be picky. The next exit heading south had no rooms and we were told there were no more hotels for another 30 miles. So we turned back, went to the previous exit and found the BW. There really isn't much better in the area so we stayed the night. Next time I would go another 30 miles.

  • Stayed September 2013, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

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Travelers are raving about these Covington hotels

Smithfield, United States
1 review
4 of 5 stars Reviewed September 5, 2013

Larger hotel chain right down the street did not offer a discount for Veterans or Military! Although this is an older hotel, it was well maintained and the stay pleasant. The location was great for the local area and surrounding attraction. I would stay here again on my next stay in the area.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy, France
Senior Contributor
25 reviews 25 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed August 27, 2013

Stayed there for one night and really enjoyed our stop there after a long drive.
The hotel has different parts, some rooms have a pool view, others have no view except the back alley and trees. We were very pleased to get a room located where we wished to: facing the entrance and the parking lot (with our car right in front of our door), and the mountains in the back.
The lady at front desk was absolutely wonderful. We felt we got a warm hospitality there.
Not much to do in Covington except the Humpback Bridge just a few miles from the hotel, so we went there - a quite interesting old wooden bridge.
Couldn't find any nice restaurant in town so we had dinner at the hotel Mountain View restaurant. We didn't regret it. Our waitress was so friendly, really. Food was good, my friend got a bacon chicken with rice, I got BBQ pork. Oh and quésadillas as appetizers, excellent ! Wine list was limited but we could get our White Zin and Chardonnay so that was OK.
It was a saturday and they had a DJ at the bar so the guests could come there, enjoy the music and dance. That was nice, and pretty quiet in fact, we stayed there for a while, beers were very reasonably priced. The noise of the music doesn't seem to come to the rooms. Some locals came too, and seeing us (too girls alone) they became a little bit insistant about dancing with us. Well, that wasn't a problem, the hotel had two security men at the entrance of the bar, and anyway we just declined the invitation and left. But if you like to dance, that can be fun and a plus, really.
Room was very comfortable and clean, large windows and good beds.
Breakfast was OK, it's a buffet, was good to start the day with such a big meal (eggs, sausages, bacon, potatoes) and good coffee.
A very pleasant stop, we would stay there again with no hesitation. We won't forget the warm hospitality we got there from this hotel staff.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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covington, United States
1 review
3 of 5 stars Reviewed August 19, 2013

This place was the closest to our destination for the day. Well marked entrance up to hotel and it was near a major highway. The place is showing it age. The employees were very friendly. The breakfast was included and very good.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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United States
1 review
4 of 5 stars Reviewed August 8, 2013

The room and beds were fresh and clean. Staff were attentive and pleasant. The kids liked the pool. Located near all conveniency stores should you need to stock up during a trip. Was surprised to find the restaurant quite busy at 6 in the morning. Hostesses were fast and very efficient. Excellent menu for the complimentary breakfast.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN Mountain View

Address: 820 East Madison Street, Covington, VA 24426
Phone Number:
Location: United States > Virginia > Covington
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 hotels in Covington
Price Range (Based on Average Rates): $$
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Also Known As:
Best Western Mountain View Hotel Covington
Best Western Covington
Covington Best Western

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