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“Best Western Covington” 5 of 5 stars
Review of BEST WESTERN Mountain View

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BEST WESTERN Mountain View
820 East Madison Street, Covington, VA 24426   |  
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Ranked #3 of 5 hotels in Covington
Bedford, Virginia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Best Western Covington”
5 of 5 stars Reviewed July 7, 2012

Stayed here for the Greenbrier classic golf tournament (2nd year staying here for the tournament) and have no complaints. Now, this hotel is NOT the homestead or the Greenbrier (both of which we have stayed in) but the hotel is easy to find (right off the interstate), clean and has most of what you need. Pool, ice, restaurant, bar....Food is not 5 star mind you but is good and its right on site.

Already booked for next years tournament if that tells you anything. The staff is VERY nice and very helpful. The lady working the desk when we checked in had no power at her house but was upbeat and not complaining.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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102 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • German first
  • Any
English first
State College, Pennsylvania
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed June 15, 2012

Room 139 had bedbugs Wed. June 14/12. Roommate was bitten. Other bugs were running around on sheets when we checked in the morning. Received full room refund, should have been more!
Bar is rough.

  • Stayed June 2012, traveled with friends
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Covington hotels

Springfield, Missouri
Senior Contributor
35 reviews 35 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed May 31, 2012

We stopped in Covington on a trip east and tried the best western mountain view without knowing anything about the hotel. We were pleasantly surprised. Yes, it isn't brand new, but the room was a good value for the price. We were given a voucher for a free breakfast and a discount on dinner.

Room Tip: The rooms open to the outside, which my wife doesn't like, but it was not a problem for us.
See more room tips
  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CovingtonLodging, General Manager at BEST WESTERN Mountain View, responded to this review, June 5, 2012
Thank you for taking the time to comment on your stay with us. We appreciate your feedback
and hope that you will continue to stay with our Best Western brand.

Your comments are very important to us and we try to use them to improve upon our
customer service.

Sincerely,

Michael Keyser,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Havre de Grace, Maryland, USA
Senior Contributor
32 reviews 32 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed March 19, 2012

This location was formerly a Holiday Inn many years ago. The property received a face-lift a few years ago when it converted to Best Western and is in average condition as it's a little dog-eared.. The room was clean but not spotless. The bed wasn't the most comfortable but I managed to get a good night's sleep. The HVAC unit was a little noisy. Again, nothing terrible or worth a complaint to the front desk - everything about the room was just average.

Breakfast was included with the room and was above average as it was served in the onsite restaurant with a wait staff and the food was cooked to order.. The hotel and restaurant staff were very friendly.

I would consider staying here again in the future.

  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CovingtonLodging, Front Office Manager at BEST WESTERN Mountain View, responded to this review, March 22, 2012
Thank you for taking the time to share feedback regarding your stay at our Best Western in
Covington, VA.
We appreciate your comments about what you liked and enjoyed during your stay with us,
as well as, any comments and suggestions on areas that we could improve upon.
We hope that you will consider our property again on any of your future travels.

Sincerely,

Troy Peters
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hurricane, West Virginia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 27, 2012

My son and I were traveling from a soccer tournament in Williamsburg VA back to WV during a terrible snow storm. We had driven about 6 hours and decided that we could not make it any further because of the road conditions. I had seen this motel sitting by the road many times from our trips going past Covington, so when we got off from the interstate that night, we headed up the hill to this Best Western. The staff were friendly and and lobby was clean. The gas fireplace offered a nice touch and we warmed ourselves there for a while. Our room wasn't anything special, but it was clean and spacious. The beds were comfortable and we slept well. The restaraunt was already closed by the time we arrived so we just made a short trip out to get something and eat back in the room to relax. The TV was very nice and the Wi-Fi worked well for us as well. We used the coupon for a free breakfast in the morning, which we received upon check-in. The wait staff was friendly and we had a nice hot breakfast while looking out the windows at the snow. This stay was very nice for having to find a hotel in an emergency.

  • Stayed February 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CovingtonLodging, Front Office Manager at BEST WESTERN Mountain View, responded to this review, March 22, 2012
Thank you for taking the time to share feedback regarding your stay at our Best Western in
Covington, VA.
We appreciate your comments about what you liked and enjoyed during your stay with us,
as well as, any comments and suggestions on areas that we could improve upon.
We hope that you will consider our property again on any of your future travels.

Sincerely,

Troy Peters
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 20, 2012 via mobile

I was traveling through the area in the middle of a snow storm. I decided I couldn't drive anymore so I pulled off looking for a hotel. I'm very glad I found this one, and I was pleasantly surprised. Very clean with a friendly staff. The beds were very comfortable. You even get a free breakfast voucher for the restaurant.

  • Stayed February 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CovingtonLodging, Front Office Manager at BEST WESTERN Mountain View, responded to this review, March 22, 2012
Thank you for sharing your comments regarding your stay at our Best Western in Covington,
VA.
We are glad to hear that you enjoyed your stay and found your room comfortable.
We really appreciate you taking the time to let us know. I hope that you will consider us again
on any of your future travels.

Sincerely,

Troy Peters
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Silicon Valley, California
Top Contributor
88 reviews 88 reviews
32 hotel reviews
Reviews in 57 cities Reviews in 57 cities
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed February 19, 2012

Friendly and efficient staff, but threadbare and a bit depressing. The room smelled of air freshener, probably an attempt to mask the effect of 20 years of smokers. The free breakfast was good, and the free Internet worked fine. One fun thing is that the hotel has a popular bar, which gets a good local Saturday night crowd, which was fun for mingling with residents of this heartland mill town. In the end I had a decent night's sleep.

In summary, humble, but reasonable value.

  • Stayed February 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CovingtonLodging, Front Office Manager at BEST WESTERN Mountain View, responded to this review, March 22, 2012
Thank you for taking the time to share feedback regarding your stay at our Best Western in
Covington, VA.
We appreciate your comments about what you liked and enjoyed during your stay with us,
as well as, any comments and suggestions on areas that we could improve upon.
I hope that you will consider our property again on any of your future travels.

Sincerely,

Troy Peters
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN Mountain View

Address: 820 East Madison Street, Covington, VA 24426
Phone Number:
Location: United States > Virginia > Covington
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 hotels in Covington
Price Range (Based on Average Rates): $$
Reservation Options:
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Also Known As:
Best Western Mountain View Hotel Covington
Best Western Covington
Covington Best Western

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