We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“We Plan On Staying Here Again” 4 of 5 stars
Review of Holiday Inn Express Covington

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Holiday Inn Express Covington to your Saves list
Holiday Inn Express Covington
2.5 of 5 Motel   |   701 Carlyle Street, Covington, VA 24426   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #2 of 5 Hotels in Covington
Wisconsin
Top Contributor
83 reviews 83 reviews
29 hotel reviews
Reviews in 42 cities Reviews in 42 cities
23 helpful votes 23 helpful votes
“We Plan On Staying Here Again”
4 of 5 stars Reviewed March 2, 2014

We stayed here 2 nights in February 2013. Slim-pickin's in this neck of the woods, but we were pleasantly surprised with our choice. The staff was extremely friendly, the hotel was quiet (keep in mind it's ON an interstate), the breakfast selection was great! Usual fast-foods near by, as well as a few chain restaurants. Hotel was clean, with great water pressure. We think this hotel actually had a better TV channel selection than other more "up scale" hotels we've stayed in. We will be staying here again in a few months. Guest laundry on site (one washer/one dryer).

Room Tip: As for a room away from the front, as the semi trucks on Interstate 64 can be loud.
See more room tips
  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

56 reviews from our community

Traveler rating
    14
    17
    14
    4
    7
See reviews for
18
5
4
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Ga
Top Contributor
92 reviews 92 reviews
17 hotel reviews
Reviews in 36 cities Reviews in 36 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed January 19, 2014

The reviews of this hotel seem a little harsh to me. We found the propety to be clean and relatively trouble free. The running toilets and through the wall HVAC were irritants but expected at this price point. The property has been renovated recently and appears fresh inside and out. The food quality was much better than any of the Marriotts we've stayed in recently. The bedding and pillows were excellent. The price is a little high but there is not much choice in this dying town. One could easily do much worse.

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney B, Guest Services Representative at Holiday Inn Express Covington, responded to this review, February 28, 2014
I would like to thank you for wonderful comments you posted regarding our Holiday Inn Express in Covington, Virginia. We take pride in our hotel and I am glad we met your expectations. Our staff at Covington is one of the friendliest you will find. Thanks for visiting.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rocky Mount, Virginia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed October 16, 2013

Checked in tonight and had to go to three different rooms before one was acceptable. By acceptable meant cleaned and free of odors. Way overpriced for the quality. The heaters are old and also there is nothing else in this area to attract.

Room Tip: Stay at any of the hotels in the area as they are more reasonable and offer a better variety of good...
See more room tips
  • Stayed October 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Covington, responded to this review, October 31, 2013
Dear JEB985 ,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Powhatan, Virginia, United States
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed September 23, 2013

This room was clean and the breakfast was good but for the cost I expected something a little more above average. The staff was friendly and everything was in order in the room. But the bed sheet was too small. The linens, pillows and coverlets were nothing special even though the price was the same as an upscale hotel. Will not be staying here again.

  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Covington, responded to this review, October 9, 2013
Dear Terri W,

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wv
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed September 8, 2013

Really, this rates somewhere between poor and average. First, we booked through expedia so I figured no problem. Wrong, first the desk person had the wrong credit card then said I had requested a special room on the 4 th floor which I did not. Finally, after some aggravation after a very long exhausting journey, we got the room. We opened the door and it smelled like vinegar and the air wasn't on. The front desk has to turn it on and she hadn't done that since I requested the room on the 4th floor ( which I didn't). I have to say the girl at the front desk was very sweet but had no clue what to do and had to call the owner. The place was pretty clean and you actually had to use your key entry card to get into the outside door which I really appreciated. So many don't and that's just dangerous. Their breakfast is minimal which is ok because I don't actually frequent those things but my Mom does. It was a one night stop over, the beds were clean and it was quiet. It could be better than what it is.

  • Stayed September 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Covington, responded to this review, September 24, 2013
Dear eernuts,

Thank you for taking the time to convey your comments regarding your recent experience with us. It is always our goal to provide convenient and world class service to our guest. We apologize we were not able to exceed your expectations during your stay. Please be assured that these will be looked into and that your comments will be used to monitor future improvements needed.

Thank you again for your feedback and we hope to welcome you again soon.

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 16, 2013

If you need to stay in Covington, do yourself a favor and drive to Lewisburg, WV (30 minutes West) or Lexington, VA (45 minutes East). HIE Covington is known for its horrible customer service and price gouging (My last stay was $170.00). The staff are unfriendly and trained to squeeze every last penny out of you. Air conditioning units do not work well, if at all. Alarm clocks are out dated and last time it did not even work. The beds are not comfortable. I am really shocked this hotel has managed to keep their franchise through Holiday Inn.

  • Stayed August 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Covington, responded to this review, August 31, 2013
Dear Dan F,

Thank you very much for sharing your experience with us. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for.

I am very disappointed to hear about your experience. I want to assure you that our hotel is very proud of its level of service and quality of its product and as such, I apologize if we fell below your standards on most of our amenities and if the level of service provided didn't meet your expectations.

I assure you that we take every comment seriously and your review will be used to reconsider improvements needed and I hope that you can give us a chance to show what we have done.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed August 13, 2013

Upon leaving, I realized we had not yet left a tip for the cleaning staff. I left a tip for two different rooms, which meant leaving a note to indicate which rooms. I put my wallet down to pick up the pen and paper...and walked out the door without realizing I'd left the wallet behind. I didn't realize it was gone until we'd driven all the way to North Carolina. Credit card, debit card, gift cards, hundreds of $, driver license --- in other words, my life! Not one cent was taken; two days later my wallet was delivered to me intact. I will be eternally grateful to the staff for their honesty.
Now, for the expected info - the room was clean; supplies replenished daily; no highway noise, despite proximity to interstate and 5-lane road; A/C worked; the included breakfast was good - eggs, sausage, yogurt, cereals, breads, pancakes, etc.; fitness room clean w/towels; had indoor pool, but didn't swim; staff was helpful and friendly even *before* I left my wallet.
We will definitely stay there on our next trip to Covington!

Stayed August 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Holiday Inn Express Covington? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Covington

Address: 701 Carlyle Street, Covington, VA 24426
Phone Number:
Location: United States > Virginia > Covington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Covington
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Covington 2.5*
Number of rooms: 63
Official Description (provided by the hotel):
The Holiday Inn Express Covington is a great hotel surrounded by the beautiful Virginia mountains. Built in 1999, this is a 4 story interior corridor hotel offers 63 guest rooms. Our hotel features a fitness room with treadmill, a bicycle and stepper. There is also a coin operated washer and dryer on the property. In addition, we offer a deluxe complimentary continental breakfast serving hot items. All of our guest rooms feature an in room coffeemaker, iron & ironing board, 27 inch TV, free HBO/ESPN, in room hair dryer and all of our rooms have microwave/refrigerators, three telephone. The Holiday Inn Express also has an indoor pool with whirlpool, and features a limited number of rooms with in-room jacuzzi. We have a meeting room which can be used for both personal/leisure and corporate needs. Downtown Covington is within 2 miles and we have several nice restaurants nearby. High speed internet available in rooms. Visit Covington, VA and stay smart at the Holiday Inn Express Hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Expedia, Priceline, Hotels.com, Orbitz, Despegar.com, Agoda, TripOnline SA and Tingo so you can book your Holiday Inn Express Covington reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Covington Hotel Covington
Holiday Inn Covington
Covington Holiday Inn

Owners: What's your side of the story?

If you own or manage Holiday Inn Express Covington, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.