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“An overpriced OK place” 3 of 5 stars
Review of Holiday Inn Express Covington

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Holiday Inn Express Covington
2.5 of 5 Motel   |   701 Carlyle Street, Covington, VA 24426   |  
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Ranked #2 of 5 Hotels in Covington
Bella Vista, Arkansas
Level Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“An overpriced OK place”
3 of 5 stars Reviewed March 17, 2013 via mobile

This motel is definitely showing signs of it age. We stayed one night. The room had an OK bed but the pillows were lumpy like very old washed polyester fill. Everything in bathroom worked even though there were serious signs of aging like cracks in the sink. The breakfast was marginal with what tasted like powdered eggs and under cooked sausage patties.

  • Stayed March 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Covington, responded to this review, April 1, 2013
Dear fspandorf,

Thank you for taking the time to your review. We apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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63 reviews from our community

Traveler rating
    14
    20
    17
    4
    8
See reviews for
21
7
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21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Fullerton, CA
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 3, 2013

We stayed here one night on our way back from the Homestead. It was a nice standard Holiday Inn Express hotel. We had a good night rest. Front desk was very accomodating and nice. Overall a pleasant stay

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed February 25, 2013 via mobile

We were in town for a funeral and did not want to impose on family. My husband is from Covington and knows the area well. The hotel is clean and an average at best Holiday Inn Express. I moved the coffee maker to put toiletries there and there was hair on the counter. All of the furniture, tv, clock, and lamps were dusty. The carpet was sticky between the beds as well. I probably could have overlooked so much of this had the room been priced to match the city..$130 a night for the location, time of year and amenities is outrageous to put it mildly. We will not be staying here again.

  • Stayed February 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Covington, responded to this review, March 12, 2013
Dear Page M,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received poor service from housekeeping which was unacceptable. We will address this point. We are confident the necessary adjustments will be made, in order to ensure complete guest satisfaction. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed December 18, 2012

I've stayed here on and off over the past year, doing work for the nearby paper mill. I've stayed at two other hotels in town when this was full, and both times, i've called them every day to try to get in here if someone left or cancelled. Its a standard Holiday Inn Express, nothing special, and kind of expensive as far as Holiday Inn Expresses go, but the manager and front desk workers are very nice and accommodating, the maid staff is good, and it is definitely the best hotel in town. Near the highway.

Room Tip: Higher floors are less noisy
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  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sterlington, Louisiana
Level Contributor
76 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed November 5, 2012

This place meets all of the standards you would expect from a Holiday Inn Express. The staff is friendly, rooms are clean and the normal breakfast. It is right off the Interstate and easy to find. If you like pizza Cucci's pizza is close by.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntingdon, Pennsylvania
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed October 16, 2012

We stayed here one night and very nice. The front desk staff was very friendly and the room was very clean. Only thing we noticed was the bathtub was dripping a little but nothing that keep us awake or anything. Very nice nights sleep and the breakfast in the morning was good. Personally, I feel the price was a little high but if we are in the area again, we will definitely stay there again.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, United Kingdom
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed October 7, 2012

I liked the stay at this Hotel. it was very neat. The Indoor Swimming Pool water was warm enough to swim. The Breakfast was very good. I liked the Cinnamon Rolls breakfast...
The Hotel staff was friendly. Its very near to the free way on the I64

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Covington

Address: 701 Carlyle Street, Covington, VA 24426
Phone Number:
Location: United States > Virginia > Covington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Covington
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Covington 2.5*
Number of rooms: 63
Official Description (provided by the hotel):
The Holiday Inn Express Covington is a great hotel surrounded by the beautiful Virginia mountains. Built in 1999, this is a 4 story interior corridor hotel offers 63 guest rooms. Our hotel features a fitness room with treadmill, a bicycle and stepper. There is also a coin operated washer and dryer on the property. In addition, we offer a deluxe complimentary continental breakfast serving hot items. All of our guest rooms feature an in room coffeemaker, iron & ironing board, 27 inch TV, free HBO/ESPN, in room hair dryer and all of our rooms have microwave/refrigerators, three telephone. The Holiday Inn Express also has an indoor pool with whirlpool, and features a limited number of rooms with in-room jacuzzi. We have a meeting room which can be used for both personal/leisure and corporate needs. Downtown Covington is within 2 miles and we have several nice restaurants nearby. High speed internet available in rooms. Visit Covington, VA and stay smart at the Holiday Inn Express Hotel. ... more   less 
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Also Known As:
Holiday Inn Express Covington Hotel Covington
Holiday Inn Covington
Covington Holiday Inn

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