The Property and views are beautiful. Bonnie is warm and hospitable but Jesse does, however, truly seem bothered by having guests at the property. We had rented rooms for the past 7+ years - same weekend/ same rooms for a family reunion. Last year, our parents (80's) cancelled their room 2 weeks in advance due to illness. The room was immediately rented to someone else- we know this as we saw people come to the Property looking for a room and turned away because all the rooms were filled. Red Flag/ Concern: Two weeks advance notice of cancellation by a repeat customer, the room was rented and no lost income incurred, and yet NO REFUND of the DEPOSIT. Our parents called to follow up to see if it was a mistake and were told - there are no refunds. Be aware.
Each year when we ask about reserving for the next, we have been told - not now, we'll do it later. We assumed, as loyal repeat customers, that it would continue in the same manner. We called in early March to finalize what we thought were our standing reservations for the end of July to be told sorry - no room at the Inn.
We're disappointed and ending our patronage.
- Official Description (provided by the hotel):
- We are celebrating our TEN YEAR ANNIVERSARY AND 3500 RESERVATIONS. As you enter the grounds of BENT MOUNTAIN LODGE BED AND BREAKFAST,INC. you will begin an experience you won't soon forget. Climbing the mountain to the Lodge, you will gaze at the spectacular views that are unparalleled on the Parkway. Just stepping onto the grounds you will begin to realize that you are as close as you can get to natural, majestic beauty. Visitors here have said it's the closest place they have been to "heaven on earth". The 15,000 square foot lodge sits atop the mountain with a view overlooking the Blue Ridge Parkway. In every direction you are awed by the majesty of the mountains that appear never ending. As you relax and take in the view from one of the decks or sunrooms, you come to realize that earth's tapestry is simply unmatched! As you enter the lodge you will notice the beautiful pond and the amazing rock and woodwork. Inside the lodge we offer a choice of six suites and 4 suites in our cabin and all show warmth, elegance and convenience. All of our suites have been designed for comfort and relaxation. Each suite has a wonderful view of mountains and/or grounds. All suites have their own baths. Some suites provide private deck entrances and five suites inside the main lodge have Jacuzzi Tubs. The lodge offers hi-speed internet use (wireless internet available). All suites have TV's. The large 22 ft. handicapped ramped gazebo, 12x15 ft. (600 SQ, Ft) Sunroom and 900 sq. ft. adjoining deck and 1500 sq. ft. covered gazebo pavilion and grounds themselves are a perfect wedding location, bridal luncheons, family reunions, birthday parties, quilting retreats, scrapbooking retreats, the possibilities are endless. Lodge is conveniently located between Floyd, Va. and Roanoke and Salem, Va. and approx. a half hour drive to the Christiansburg / Blacksburg, Va. area. If you are looking for an alternative to a hotel or motel the accomodations here are for you. ... more less