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“Above and beyond” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites Christiansburg

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Holiday Inn Express Hotel & Suites Christiansburg
2.5 of 5 Hotel   |   2725 Roanoke Street, Intersection I-81 & Exit 118C, Christiansburg, VA 24073   |  
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Ranked #3 of 13 hotels in Christiansburg
Jonesborough, Tennessee, United States
Top Contributor
80 reviews 80 reviews
14 hotel reviews
Reviews in 26 cities Reviews in 26 cities
26 helpful votes 26 helpful votes
“Above and beyond”
5 of 5 stars Reviewed February 14, 2014 via mobile

I stayed in this hotel as a result of poor road conditions during a winter storm and was snowed in for 2 nights. The staff was also snowed in and really went out of their way to keep things pleasant. They shoveled out vehicles and kept us fed when the town was on lock down.

  • Stayed February 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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86 people have reviewed this hotel

Traveler rating
    35
    29
    13
    4
    5
See reviews for
42
16
5
9
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Southern NH
Top Contributor
250 reviews 250 reviews
105 hotel reviews
Reviews in 97 cities Reviews in 97 cities
201 helpful votes 201 helpful votes
3 of 5 stars Reviewed October 16, 2013 via mobile

It's clean, good location off the highway and...... well that is about it. Spent one night here but over all the experience was average. Found the employees to be "there". Didn't really communicate with the clients and went about their day. At check in the young girl at the front desk said about 5 words to us. At breakfast the attendant didn't talk to anyone. She would just come out of the kitchen, stock the items, and go back into the kitchen.

  • Stayed October 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca G, Manager at Holiday Inn Express Hotel & Suites Christiansburg, responded to this review, October 24, 2013
Dear Hawaiiantraveler66,

Thank you for letting us know of the experience you had while staying with us. I would like to apologize for the staff not providing the best of service. We do strive to have the best of quality and service with all our guest and I can see we did not meet your expectations. Please feel free to contact me at the number below to discuss this further.


Rebecca Gabris
General Manager
hiechristiansburg@hotmail.com
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Asheville, NC
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 14, 2013

We stayed at Holiday Inn Express in Christiansburg on October 10, as a halfway stop to Washington DC. The hotel was very easy to get to from I-81. The check in was quick and easy as we had a reservation and the gentleman at the front desk was helpful in directing us to a good and convenient place for dinner. The room was comfortable and clean and the bathroom was a nice size and also clean. The breakfast had good choices and was plentiful. From now on this will be our halfway stop on our way to visit family in Washington.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
washington dc
Top Contributor
56 reviews 56 reviews
41 hotel reviews
Reviews in 35 cities Reviews in 35 cities
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed October 14, 2013

I wasn't pleased with the nightly $265.00 room rate, but hoteliers in this area are notorious for poaching prices during VT events. Needless to say, it was a nice hotel, modern and comfortable.
The hotel could use a little more attention with respect to room cleaning, especially with the bed sheets. Our had stains all over them. We called the front desk and they brought us replacement sheets within minutes.
The toilet was also clogging several times during our two night stay. The plunger never left our sight.
The breakfast was good and the coffee was excellent. All in all, I would stay again.

  • Stayed October 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parkville
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 6, 2013

Once again, we had an activity for my son at V-Tech and I waited too late to make a reservation in Blacksburg soooo ... we got this place instead. This Holiday Inn room was clean and it smelled clean. Everything work as needed and the AC was really cold (just the way I like it). It was a short drive to Tech and the hotel is located near any number of amenities and the continental breakfast was included and as far as continental breakfast go ..... well, you know. Nice enough to spend the night - I recommend it.

Room Tip: Come and reserve early.
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  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Christiansburg, responded to this review, October 22, 2013
Dear Clos796,

We appreciate your feedback. I am happy to read that you found our clean rooms and amenities commendable. Our goal is to provide superior accommodations and a unique stay to all of our guests. I am glad we exceeded your expectations. Thank you again for your review. We look forward to making your next stay even more memorable.

Sincerely,

Zelyn N
Case Manager
IHGCare
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Birmingham, AL
Senior Contributor
43 reviews 43 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed September 22, 2013

My last review was giving benefit of doubt to HIE C'Burg. Yes, they have "updated" the wallpaper and flooring, and the card reader on the side door sometimes works. We always have an issue with at least one of the "keys". When you get "home", you really would like to just get in your room, but four times in two days we had to have the key recoded. I was lectured on how to care for an why the key would not work, it was all my fault, no apology. I have stayed plenty of place and not had the issue with keys. The time before last, we had an issue with loud music from the room next door and we were told by the front desk that it was "awkward" for him. Also, the sheets are thinner and thinner and I honestly don't believe the bathroom has had a real cleaning since the place was built. The room doors need "stops" so they don't constantly SLAM all night long. Shop around and spend wisely, fellow traveler.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Christiansburg, responded to this review, October 9, 2013
Dear NeccoQueen,

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Carolina
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed September 5, 2013

I will echo what others have said, though my family only stayed one night. Nice, updated hotel, clean rooms and a good free breakfast that is equivalent to other HI express hotels. Staff here are very friendly and willing to do whatever necessary to ensure you have a good stay. Would definitely stay again, and probably will again next year.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Christiansburg

Address: 2725 Roanoke Street, Intersection I-81 & Exit 118C, Christiansburg, VA 24073
Phone Number:
Location: United States > Virginia > Christiansburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Christiansburg
#5 Business Hotel in Christiansburg
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Christiansburg 2.5*
Official Description (provided by the hotel):
The award winning Holiday Inn Express Hotel & Suites in Christiansburg is nestled in the beautiful Virginia Mountains along Interstate 81. The hotel is located minutes from Virginia Tech and Radford University. Blacksburg, Roanoke and Salem are easily accessible from the hotel. Enjoy the Southern hospitality of the area without sacrificing business conveniences. We have a very friendly staff that will make your stay feel like you are right at home. Hotel features include complimentary continental breakfast and free local phone calls. Enjoy a unique breakfast experience at our new Express Start Breakfast Bar served every morning featuring a selection of fruits, juices, cereals, breads/pastries, and even hardboiled eggs. We have also created the world's best tasting cinnamon roll. Visit Christiansburg, VA and stay smart at the Holiday Inn Express Hotel. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Christiansburg
Holiday Inn Christiansburg
Christiansburg Holiday Inn

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