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“Great customer service!” 5 of 5 stars
Review of Fairfield Inn & Suites Christiansburg

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Fairfield Inn & Suites Christiansburg
2.5 of 5 Hotel   |   2659 Roanoke Street, Christiansburg, VA 24073   |  
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Ranked #3 of 13 Hotels in Christiansburg
Tumon, Mariana Islands
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
“Great customer service!”
5 of 5 stars Reviewed November 19, 2013

Great stay with very comfortable beds and wonderful generous breakfast buffet ! The attendant really makes an effort and the front desk staff is super friendly and considerate. Close to freeway and other amenities. Will stay here again.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfieldInnS, Manager at Fairfield Inn & Suites Christiansburg, responded to this review, November 21, 2013
Thank you Liz R. for taking the time to review our hotel! I am very glad you experienced such great customer service at our hotel! This is the service we strive for and I am always happy to hear it has been met! We look forward to seeing you again at our hotel!

Thank You!

Njeri
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168 reviews from our community

Traveler rating
    66
    58
    31
    9
    4
See reviews for
76
28
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30
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Top Contributor
92 reviews 92 reviews
26 hotel reviews
Reviews in 61 cities Reviews in 61 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed November 13, 2013 via mobile

You can't beat the staff here. They were very helpful when I had problems printing my boarding pass. Rooms are larger and nicer than some of the other Fairfield Inn's. Cracker Barrel is across the street and very convenient. Nice breakfast too! I love the one cup coffee makers which are much cleaner and more convenient.

Stayed November 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfieldInnS, Manager at Fairfield Inn & Suites Christiansburg, responded to this review, November 14, 2013
Hello and thank you for taking the time to review our hotel online! I am very happy that our staff made you feel so welcome and we hope that you will return to stay with us again!

Sincerely,

Njeri
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Ottawa, Canada
Top Contributor
304 reviews 304 reviews
58 hotel reviews
Reviews in 117 cities Reviews in 117 cities
147 helpful votes 147 helpful votes
4 of 5 stars Reviewed November 7, 2013

I like the Fairfield Inn suites; they feel huge and they are well furnished. The front desk staff were great, and a faulty smoke detector brought a serviceman in seconds (weak battery). The internet was a bit flaky, but we may have been quite far from the router. Again, this Fairfield needs to upgrade its breakfast coffee to the bold blend.

We had scoped out some restaurants, and the staff suggested Due South BBQ, which was a hit with us.

The hotel is close to I-81 for convenience.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfieldInnS, Manager at Fairfield Inn & Suites Christiansburg, responded to this review, November 14, 2013
Thank you for taking the time to review our hotel! I am very pleased to hear you had a good stay and the staff treated you well! I look forward to you staying with us again!

Sincerely,

Njeri Kershaw
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Plattsburgh, New York, United States
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 22, 2013 credit card Amex Card Member Review

I arrived after two days of traveling with fever and head cold. The front desk said they could order me some hot soup from a nearby Chinese restaurant and bring it to my room. They did. They even took my service dog out to pee.

Where do you get that service these days?

Stayed September 2013, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfieldInnS, Manager at Fairfield Inn & Suites Christiansburg, responded to this review, October 25, 2013
Hello Kendra, Thank you so much for taking the time to review our hotel! I am so glad you were treated so well by the front desk staff and an glad they took the extra time to make you feel like you welcome. This is the service we strive for here and I am glad you were able to receive it! We look forward to seeing you again!
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New Jersey
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed September 28, 2013

We arrived on September 9th 2013, for an overnight stay on our way to visit the Great Smoky Mountains in North Carolina.
An exceptionally friendly greeting at the front desk awaited us. I had already booked on line so check in was quick and simple.
They had my reservation and all was well.
The room was what you would expect for a Marriot, roomy, organized, and clean.
Great location as it was right off the highway so we did not have to drive any further off our route to get to it.
My wife went for a swim in the pool which was the attraction of this hotel for her. The pool was empty and she had it all to herself.
After her swim we went to the Cracker Barrel right across the highway. A great meal for 2 for $25.00.

The morning shower was hot with plenty of water pressure.
After we packed up and met with the unexpected. I knew they offered a continental breakfast and expected a bagel, coffee, and perhaps an orange juice.

What we saw was impressive.
Eggs, sausage, fresh made waffles, cereal, fresh fruit, yogurt, breads, bagels, sweet rolls, juice, coffee, tea, just about anything you wanted for a hearty meal to start the day.
A super friendly staff member asked us where we were going and told us of a traffic delay due to fog and an accident so we should avoid that road.
Overall, a nice quiet place to stay, clean, a well kept pool, with a great breakfast and super friendly staff.
For a $100.00 room for 2, I do not think you could do better.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfieldInnS, Manager at Fairfield Inn & Suites Christiansburg, responded to this review, September 30, 2013
Hello and thank you for taking the time to review our hotel! I am very pleased that you enjoyed your stay and that you enjoyed our new hot breakfast. I hope that if you are in our area again you will stop by our hotel again...we would love to have you!
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maryland
Senior Contributor
43 reviews 43 reviews
31 hotel reviews
Reviews in 23 cities Reviews in 23 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed September 10, 2013

This was our second stay at this very nice. It is easy to find because it's right off the main road. The room was big and very clean. We did not eat the breakfast that was offered but it looked nice with the standard items of muffins, toast, cereal, etc. The shower had consistently good water pressure and the linens were nice and fluffy. Bed was a bit soft for me but is was comfy and clean. As it was last year, check out/in was fast and friendly. All the staff that I encountered were friendly. The outdoor pool/hot tub looked nice but we didn’t get a chance to get use it because of our schedule. The AC unit kept our room nice and cool. There is a very good Pizza Hut and Waffle House just up the road. Looking forward to my next stay at this Fairfield Inn.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfieldInnS, Manager at Fairfield Inn & Suites Christiansburg, responded to this review, September 12, 2013
Hello and thank you for taking the time to review our hotel! I am so glad you enjoyed your stay at our hotel enough to come back and that we did not disappoint this time around! I look forward to seeing you next time you stay at our hotel! Safe travels!

Njeri
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Marco Island, Florida
Top Contributor
138 reviews 138 reviews
16 hotel reviews
Reviews in 54 cities Reviews in 54 cities
211 helpful votes 211 helpful votes
3 of 5 stars Reviewed August 15, 2013

Not what it used to be. I agree with other reviewers who find this place a bit scruffy and run down. First went there when it was new and enjoyed it very much. It’s a good half way stop between my home in NJ and Atlanta. The place needs a good updating and please improve breakfast service. Thank god that an employee, bertha, was there to help out. The breakfast room was packed and they were running low on most food. I must also say that the guests did little to help by spilling pancake batter and juice on the counters. She hustled as fast as he could to do her best to resupply the place and keep it under control. Brava bertha! Look, it’s only for one night, but feels more like a motel 6 now than a Marriott.

Room Tip: think of it as a motel 6, certainly not up to marriott standards
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  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfieldInnS, Manager at Fairfield Inn & Suites Christiansburg, responded to this review, August 26, 2013
Hello and thank you for taking the time to review our hotel! I am sorry you were not completely satisfied with your stay and I hope you give us the chance to prove the last stay was a fluke. I am glad Bertha was able to make your stay somewhat enjoyable and will pass along your compliment! Thank you for choosing to stay with us, and I hope you decide to give our hotel another chance!
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Additional Information about Fairfield Inn & Suites Christiansburg

Address: 2659 Roanoke Street, Christiansburg, VA 24073
Location: United States > Virginia > Christiansburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Christiansburg
#3 Business Hotel in Christiansburg
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Christiansburg 2.5*
Number of rooms: 87
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Also Known As:
Fairfield Inn & Suites Christiansburg Hotel Christiansburg
Fairfield Inn And Suites Christiansburg
Fairfield Inn Christiansburg
Fairfield Christiansburg
Fairfield Inn Hotel Christiansburg
Christiansburg Fairfield Inn

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