We called the hotel directly as we were driving south on 81. The phone people were very professional and helpful. They were friendly, thoughtful and efficient. The drive took longer than expected so we did not arrive until after midnight. Thank goodness we had a reservation because the hotel was full. We were greater warmly by a sweet young woman ( I believe her name was Bertha) Fairfield has a gem in her! She was very polite. And friendly. Answered every question before I even asked jumped into action for our one request and was all around very helpful. The room was clean, roomy and comfortable. The breakfast was quite substantial and extensive for a hotel breakfast. I would stay there again!