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“Above average for this level of lodging” 4 of 5 stars
Review of Fairfield Inn & Suites Christiansburg

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Fairfield Inn & Suites Christiansburg
2.5 of 5 Hotel   |   2659 Roanoke Street, Christiansburg, VA 24073   |  
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Ranked #3 of 13 Hotels in Christiansburg
Charlotte, North Carolina
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
“Above average for this level of lodging”
4 of 5 stars Reviewed July 4, 2013

Pleasant staff. Room was large and clean. Breakfast was better than average. We did not have reservations, and took the only available room. Tripadvisor requires 200 character minimum and this should do it.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfieldInnS, Manager at Fairfield Inn & Suites Christiansburg, responded to this review, July 13, 2013
Hello and thank you for taking the time to review our property! We are glad you enjoyed your stay and our new hot breakfast! We hope to see you the next time you are in our area!

Njeri
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159 reviews from our community

Traveler rating
    61
    55
    30
    9
    4
See reviews for
70
27
9
29
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Fredericksburg, Virginia
Senior Contributor
38 reviews 38 reviews
23 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 25, 2013

Spent Sunday with the folks at Fairfield and thanks for the hideaway and exercise stop over. College transition/transfers can be taxing but not when you have a neat, clean, quiet place to rest and relax. Excellent - great fitness center but sure wish you could add a "Bike!" Pool area neat and well kept. A grand walking path out back and wide open spaces to watch for critters. Take an upstairs (odd numbers) room for solitude! Continental breakfast fair but wish they had "biscuits and gravy!" A 15 minute drive to Tech but that can be a most enjoyable ride on a bright and clear June morning. If you need good service and a place to hide- - - Fairfield Inn Christiansburg can be the place. May want to clean the bathroom exhaust ducts, it's been a while since they had some love!

Room Tip: Restaurants with easy driving distance . . . we chose "Outback" and their service and food...
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  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfieldInnS, Manager at Fairfield Inn & Suites Christiansburg, responded to this review, July 4, 2013
Byron,

Thank you so much for taking the time to review our property! I am glad you enjoyed your stay with us and I will look into the suggestions you left here! The next time you visit your child at Tech, or are just passing through the area, pleae stop by our hotel again, we would love to have you back!

Njeri
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winston Salem, North Carolina
Top Contributor
59 reviews 59 reviews
13 hotel reviews
Reviews in 27 cities Reviews in 27 cities
110 helpful votes 110 helpful votes
1 of 5 stars Reviewed June 1, 2013

We have a confirmed reservation last night and when we went to check in they had no room for us. No Excuses or any offers of assistance other than to call 6 hotels in the area that were booked. Told us we could drive to Roanoke which is 45 minutes away - it was 11 PM. Hopefully I will never have to attempt to stay in a Fairfield Inn again and I would recommend you do not either. Very poor customer service.

  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfieldInnS, Manager at Fairfield Inn & Suites Christiansburg, responded to this review, June 4, 2013
Hello and thank you for taking the time to review our hotel. I am very distressed to learn this happened to you and invite you to contact me personally (njeri.kershaw@marriott.com or 540-381-9596) so I can fully understand what happened with your reservation. At this hotel we pride ourselves on great customer service and giving you a stay that would make you want to come back and again I apologize we did not deliver. I would love to speak with you.

Thank You,

Njeri
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida, United States
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 24, 2013

I was here for my niece's graduation from VT. The property was clean and nice outside. The room was big and spacious. The beds were comfortable. And the bathroom was big and had plenty of room for toiletries. However the service was very spotty. The first day our room was made up just fine except we didn't get fresh washcloths. The second day our room was not made up at all when we returned at 5:00pm. The response was good once we called though.

The free breakfast was very crowded and the room had tables with very large chairs that took up way too much room.

I think this hotel would be better on a weekend when they are not full. The housekeeping and breakfast service seemed a bit overwhelmed with the crowds.

I hate to be hard on a place, but for $249 a night I expected more.

  • Stayed May 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfieldInnS, Manager at Fairfield Inn & Suites Christiansburg, responded to this review, May 27, 2013
Thank you for your response! I'm sorry you had only an average stay and I hope you give our hotel another chance to change the average stay into an exceptional one!
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Issue
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 24, 2013

Cheerful, bright, clean, quiet and comfortable. Spacious rooms, nice choices at breakfast unlike most hotels. Friendly, prompt service and caring staff. Negative reviews cause doubt, and as far as the hot water goes, we had plenty of hot water the entire time. Whenever we have to be in that area, we will always stay at the Fairfield. No doubts.

Room Tip: Our quiet room was 2nd floor, front of building, left around the elevator. However, ask at the desk...
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfieldInnS, Manager at Fairfield Inn & Suites Christiansburg, responded to this review, May 27, 2013
Thank you for taking the time to review our hotel! I'm glad your stay lived up to your expectations! When you are in the area again, please stop by the hotel, I would love to meet you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Damascus, Maryland
Top Contributor
80 reviews 80 reviews
9 hotel reviews
Reviews in 26 cities Reviews in 26 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed May 20, 2013 via mobile

My brother was graduating from VT and we stayed here. It was very nice with wonderful service. The breakfast was kind of lame though. The rooms were very nice. There is free WiFi but you have to ask for the code from the front desk.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfieldInnS, Manager at Fairfield Inn & Suites Christiansburg, responded to this review, May 22, 2013
Thank you for taking the time to review our hotel. We are glad our hotel met your needs, and hope on any future visits to the area, you will choose to stay at our property again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ashburn
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 11, 2013

I had forgotten to book our "regular" hotel in enough time... it was graduation weekend at Radford. We needed to pick up our college kids and this was the only property I could find with rooms available. A tad bit far from Radford, but I had not choice. I was extremely pleased with the hotel, the room and the staff. I had booked only 1 room but needed another as my college kids wanted to stay in the hotel rather than in their apartment one last night. I was happy to find they had another room available. There was no "hotel" smell, everything smelled fresh and clean. Rooms were both very clean and bathrooms had no issues. Breakfast was hot and good. Plenty of food available and good variety. Plenty of hot water in the shower too so if there was a problem before it has been resolved. I would stay here again if my "regular" hotel is unavailable. There is an exercise room, pool, hot tub and walking/running track on the property.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfieldInnS, Manager at Fairfield Inn & Suites Christiansburg, responded to this review, May 22, 2013
Thank you for your review of our property. We strive to give every guest a great room and a great stay, and are pleased we gave that to you. Hopefully you will continue to stay with us in the future, and maybe we can become your "regular" hotel!

Thanks!
Njeri
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Christiansburg

Address: 2659 Roanoke Street, Christiansburg, VA 24073
Location: United States > Virginia > Christiansburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Christiansburg
#3 Business Hotel in Christiansburg
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Christiansburg 2.5*
Number of rooms: 87
Reservation Options:
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Also Known As:
Fairfield Inn And Suites Christiansburg
Fairfield Inn & Suites Christiansburg Hotel Christiansburg
Fairfield Inn Christiansburg
Fairfield Christiansburg
Fairfield Inn Hotel Christiansburg
Christiansburg Fairfield Inn

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