We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Denied Room even with Confirmation” 1 of 5 stars
Review of Fairfield Inn & Suites Christiansburg

Save Saved
You added Fairfield Inn & Suites Christiansburg to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Fairfield Inn & Suites Christiansburg
2.5 of 5 Hotel   |   2659 Roanoke Street, Christiansburg, VA 24073   |  
Hotel website
  |  
Hotel deals
  |  
Hotel packages
  |  
Hotel amenities
Special Offer
Free Parking
Ranked #3 of 13 Hotels in Christiansburg
Winston Salem, North Carolina
Top Contributor
55 reviews 55 reviews
13 hotel reviews
Reviews in 25 cities Reviews in 25 cities
104 helpful votes 104 helpful votes
“Denied Room even with Confirmation”
1 of 5 stars Reviewed June 1, 2013

We have a confirmed reservation last night and when we went to check in they had no room for us. No Excuses or any offers of assistance other than to call 6 hotels in the area that were booked. Told us we could drive to Roanoke which is 45 minutes away - it was 11 PM. Hopefully I will never have to attempt to stay in a Fairfield Inn again and I would recommend you do not either. Very poor customer service.

  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfieldInnS, Manager at Fairfield Inn & Suites Christiansburg, responded to this review, June 4, 2013
Hello and thank you for taking the time to review our hotel. I am very distressed to learn this happened to you and invite you to contact me personally (njeri.kershaw@marriott.com or 540-381-9596) so I can fully understand what happened with your reservation. At this hotel we pride ourselves on great customer service and giving you a stay that would make you want to come back and again I apologize we did not deliver. I would love to speak with you.

Thank You,

Njeri
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

155 reviews from our community

Traveler rating
    60
    53
    29
    9
    4
See reviews for
69
25
9
29
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Jacksonville, Florida, United States
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 24, 2013

I was here for my niece's graduation from VT. The property was clean and nice outside. The room was big and spacious. The beds were comfortable. And the bathroom was big and had plenty of room for toiletries. However the service was very spotty. The first day our room was made up just fine except we didn't get fresh washcloths. The second day our room was not made up at all when we returned at 5:00pm. The response was good once we called though.

The free breakfast was very crowded and the room had tables with very large chairs that took up way too much room.

I think this hotel would be better on a weekend when they are not full. The housekeeping and breakfast service seemed a bit overwhelmed with the crowds.

I hate to be hard on a place, but for $249 a night I expected more.

  • Stayed May 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfieldInnS, Manager at Fairfield Inn & Suites Christiansburg, responded to this review, May 27, 2013
Thank you for your response! I'm sorry you had only an average stay and I hope you give our hotel another chance to change the average stay into an exceptional one!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Issue
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 24, 2013

Cheerful, bright, clean, quiet and comfortable. Spacious rooms, nice choices at breakfast unlike most hotels. Friendly, prompt service and caring staff. Negative reviews cause doubt, and as far as the hot water goes, we had plenty of hot water the entire time. Whenever we have to be in that area, we will always stay at the Fairfield. No doubts.

Room Tip: Our quiet room was 2nd floor, front of building, left around the elevator. However, ask at the desk...
See more room tips
  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfieldInnS, Manager at Fairfield Inn & Suites Christiansburg, responded to this review, May 27, 2013
Thank you for taking the time to review our hotel! I'm glad your stay lived up to your expectations! When you are in the area again, please stop by the hotel, I would love to meet you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Damascus, Maryland
Top Contributor
74 reviews 74 reviews
8 hotel reviews
Reviews in 26 cities Reviews in 26 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed May 20, 2013 via mobile

My brother was graduating from VT and we stayed here. It was very nice with wonderful service. The breakfast was kind of lame though. The rooms were very nice. There is free WiFi but you have to ask for the code from the front desk.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfieldInnS, Manager at Fairfield Inn & Suites Christiansburg, responded to this review, May 22, 2013
Thank you for taking the time to review our hotel. We are glad our hotel met your needs, and hope on any future visits to the area, you will choose to stay at our property again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ashburn
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 11, 2013

I had forgotten to book our "regular" hotel in enough time... it was graduation weekend at Radford. We needed to pick up our college kids and this was the only property I could find with rooms available. A tad bit far from Radford, but I had not choice. I was extremely pleased with the hotel, the room and the staff. I had booked only 1 room but needed another as my college kids wanted to stay in the hotel rather than in their apartment one last night. I was happy to find they had another room available. There was no "hotel" smell, everything smelled fresh and clean. Rooms were both very clean and bathrooms had no issues. Breakfast was hot and good. Plenty of food available and good variety. Plenty of hot water in the shower too so if there was a problem before it has been resolved. I would stay here again if my "regular" hotel is unavailable. There is an exercise room, pool, hot tub and walking/running track on the property.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfieldInnS, Manager at Fairfield Inn & Suites Christiansburg, responded to this review, May 22, 2013
Thank you for your review of our property. We strive to give every guest a great room and a great stay, and are pleased we gave that to you. Hopefully you will continue to stay with us in the future, and maybe we can become your "regular" hotel!

Thanks!
Njeri
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 5, 2013

Courteous and helpful staff. Lobby, room and bathroom were very clean. Temperature of the room easily maintained. There is a walking track behind the hotel. Complementary breakfast is served, and a Cracker Barrel is across the street. We would stay again.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfieldInnS, Manager at Fairfield Inn & Suites Christiansburg, responded to this review, May 7, 2013
Thank you so much for your review of our hotel. We are glad you enjoyed your stay and look forward to you staying with us in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fredericksburg, Virginia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 26, 2013

Staff was very nice and helpful. Lobby, room, facility clean and new. Hot breakfast was filled with many options, food was tasty. Would stay at this hotel again. Plenty of parking, that was well lit, big plus since we arrived late at night. Never had to wait for someone to help check us in or check out. Market at entrance had cold drinks, hot coffee, and snacks, and other odds and ends just in case something was forgotten at home, feather free room was a easy accommodation made to prevent an allergy attack.

Room Tip: just request away from ice makers/vending as they were noisy..
See more room tips
  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfieldInnS, Manager at Fairfield Inn & Suites Christiansburg, responded to this review, April 28, 2013
Hello! Thank you for taking the time to review our hotel. We value all reviews and we are pleased you found your stay so enjoyable! If you are in the area again, we would love to have you back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Fairfield Inn & Suites Christiansburg? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Fairfield Inn & Suites Christiansburg

Address: 2659 Roanoke Street, Christiansburg, VA 24073
Location: United States > Virginia > Christiansburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Christiansburg
#3 Family Hotel in Christiansburg
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Christiansburg 2.5*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Travelocity, Marriott, Tingo, Priceline, Expedia, Hotels.com, Odigeo and Venere so you can book your Fairfield Inn & Suites Christiansburg reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Fairfield Inn And Suites Christiansburg
Fairfield Inn & Suites Christiansburg Hotel Christiansburg
Fairfield Inn Christiansburg
Fairfield Christiansburg
Fairfield Inn Hotel Christiansburg
Christiansburg Fairfield Inn

Owners: What's your side of the story?

If you own or manage Fairfield Inn & Suites Christiansburg, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.