I am a Hilton diamond member, so I stay in these hotels pretty often. I must say I am very pleased with this hotel. When booking this room, I requested a room on the first floor, and they were able to get that for me. When I checked in, Kathleen and Andrew at the front desk were very friendly. They made me feel at home and were very helpful. Kathleen helped me out with getting to know the area with shopping/dinner recomendations . She ended up sending me to a sushi place in walking distance, and I really enjoyed it. Next time I am in town , I look forward to staying again at this hotel.