I think this hotel is ran by ammatures! The front desk is routinely vacant ... If someone is there, they don't greet you. The restaurant is pathetic! They push the restaurant on you so we ate breakfast there ... Big mistake! Our order was wrong so we requested it fixed ... Just wanted eggs over medium ... We got overcooked eggs. Took more than 15 minutes to get new eggs and by then the rest of the breakfast was cold. Did I mention we were the only people in the restaurant? So, it's not like they were too busy! Went to the bar to get 2 sodas ... They came out as brown colored water! The server served them to us anyway & when we mentioned it, he tasted it himself to ensure we were telling the truth! The server asked us if we wanted a different kind of soda, we said "no" & he walked away. We had just paid over $5 for colored water! My husband called him back & eventually got 2 bottled sodas! We came back to our room on the 3rd night to find that our soiled towels were gone but our room had not been cleaned nor did we have any clean towels!! You'd think for $229 a night, we could get room service & clean towels! My husband called down for towels & said we need towels for 3 people! They brought 3 bath towels & 1 wash cloth!! Really??? I prefer using my own wash cloth!! This hotel appears new & clean but the staff is untrained!! I'll stay at our normal hotel from now on ... Check out the Hilton Garden Inn in Blacksburg ... You won't be disappointed!!