Stayed Thanksgiving night with my family - the lobby was very inviting, the rooms were comfy and the service very friendly and helpful! We left a pair of goggles near the pool and ipod ear buds lost in the room - we came back 6 hrs later after hiking to see if we could recover them, and the staff was extremely helpful to allow us to look in the room - and we found both with their help! By the way, this the first "green" indoor salt water pool I have found in my travels and it gets an A+ for "coolness" with the kids. Libby was a gem to work with. I recommned this proprty to all passing through this area. Besides, many restaurants and shops are walking distance from the hotel. Great job HI!