Such a HORRIBLE, FRUSTRATING experience. When we arrived, we were given a key to a room that was not numbered properly and when we attempted to go into the room the door would not open. The key worked(flashed green) but the lock remained in place. After an employee tried with the same result, we were told there were only smoking rooms left. We went to a room trying to keep an open mind but it smelled too strongly to even think about staying. When we went back we were told by the clerk that there was nothing he could do all other rooms were booked. When we asked if he could call a maintenance guy the answer was no; when we asked if he could contact other hotels nearby in the same franchise, he said and did nothing; when we asked about calling and speaking to a manager, the answer was no and she would be there the following morning at 7. Thoroughly annoyed at this point, we were calling hotels all around the area but since it was a Tech game weekend, they were all booked(surprise surprise). We had to travel another 39 miles to a hotel with a room. The following morning we arrived around 745 to speak with the manager but she was not there. As such, we had to leave a note and will be calling tomorrow morning. Since the clerk on Friday night could apparently do nothing at all, this included a refund so we still have a charge for two nights we were not there. This was the worst service I have ever had to experience and the whole situation was UNACCEPTABLE.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.