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Chincoteague Island
|
Rental Home – 
4 Bedrooms, 4 Bathrooms, Sleeps 11

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Reviews from our community

Date | Rating
  • English first
  • Any
English first
TammyD966
Dillsburg, Pennsylvania
1 review
“Wonderful home, awful management company.”
2 of 5 stars Reviewed July 23, 2012 for a stay in July 2012

Right off the bat, this house is amazing, and we would return if it was not managed by Chincoteague Resort Realty. The pictures really do not do it justice. Unlike many vacation rentals my family and I have stayed in, this house had quality furnishings, and was very well taken care of. It was larger than we had imagined, and the views and dock were incredible. We would love to return to "Return" next year, HOWEVER we have vowed to avoid Chincoteague Resort Realty after this past experience with them. The first day we arrived, we had some minor issues with the rental, and when we called the management they assured us it would be taken care of -- 24 hours later and we had not heard a thing. The second time we attempted to contact them we had to leave messages, which were again not returned. When we finally called for the third time, they informed us that they had felt "threatened" by our messages, blatantly lying and accusing us of saying things that had not been said, and they would be terminating our rental contract. We were not kicked out of the unit, but we were informed we were not allowed to contact them for anything, and were essentially on our own if something went wrong. Now from a business perspective, this is not only treating customers very rudely and unprofessionally, but this was also neglecting the property they were supposed to be managing. This was early in our trip, and thankfully we had no need to deal with these people again - but from our perspective, if someone needs to make three calls just to have a grill cleaned (fire hazard) it is not threatening to state that we will come to the office if we have to, and yet they jumped on this chance to avoid their responsibilities as a business and unjustly demonize the client. ( Not to mention they claimed an almost 60 year old woman threatened to "pop" them - our family had to look up what that even meant) After our experience, we did some research and realized other people have had similar experiences with this business in the past. In our opinion, it doesn't matter how wonderful a house is if it means dealing with the unprofessional, uncivil business practices of Chincoteague Resort Realty.

4 of 5 stars How easy was it to book the property? 4 of 5 stars How helpful were the directions to the property?
4 of 5 stars How easy was key pickup/access to the property? 5 of 5 stars Overall condition of the property
4 of 5 stars Bedding & mattresses 4 of 5 stars Kitchen & utensils
4 of 5 stars Bathroom cleanliness 4 of 5 stars Other facilities & amenities
1 of 5 stars Service
Liked best: Views, location, furnishings
Liked least: Management company
Traveling group: Other
Your age range 50-64
Would you recommend this hotel to a friend?   No.
Recommended for:
Friends getaway Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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$1,575
/ Week
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Talk to the Manager
17576550059
Manager
Chincoteague Resort Realty
17576550059
Speaks English
Listed since : Mar 2010
Response Rate: 25 %
Response Time: Within a day
Calendar Updated: 8 days ago
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