On the first day, management was informed that the ground floor stairwell doors at both ends of the building were not secure; the bottom of the doors scraped on the outside pavement and the doors could not reach the secure position, even with force. Management indicated it was aware of the situation; new door/frame sets were on order. When I left a month later, the situation still existed. To add insult to injury, calls to the Corporate complaint line were greeted with a message that the voice mail box was full and almost a week later I have received no response from my e-mail complaint.
I do not blame local management; I was very satisfied with the performance of everyone onsite. I blame the Corporate level for not providing the resources needed in a timely manner.
Anyone could have entered this location at any time of the day or night and roamed the halls at will, endangering the paying customers. THIS IS NOT ACCEPTABLE!
- Official Description (provided by the hotel):
- InTown Suites is leader in Extended-Stay living. Our properties are built for the guest staying a week or longer. Our furnished studio/efficiencies offer incredibly low weekly rates with no lease or credit check. To keep rates as low as possible, we are a limited service facility and are not for every traveler. However, if you need to stay a week or longer - and are on a budget - we provide amazing value. ... more less