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“Danger!” 2 of 5 stars
Review of InTown Suites Richmond South

InTown Suites Richmond South
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InTown Suites Richmond South
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2601 Perdue Springs Dr, Chester, VA 23831   |  
Hotel amenities
Ranked #13 of 14 Hotels in Chester
Richmond, Virginia, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

On the first day, management was informed that the ground floor stairwell doors at both ends of the building were not secure; the bottom of the doors scraped on the outside pavement and the doors could not reach the secure position, even with force. Management indicated it was aware of the situation; new door/frame sets were on order. When I left a month later, the situation still existed. To add insult to injury, calls to the Corporate complaint line were greeted with a message that the voice mail box was full and almost a week later I have received no response from my e-mail complaint.

I do not blame local management; I was very satisfied with the performance of everyone onsite. I blame the Corporate level for not providing the resources needed in a timely manner.

Anyone could have entered this location at any time of the day or night and roamed the halls at will, endangering the paying customers. THIS IS NOT ACCEPTABLE!

  • Stayed January 2015, traveled with family
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about InTown Suites Richmond South

Address: 2601 Perdue Springs Dr, Chester, VA 23831
Location: United States > Virginia > Chester
Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #13 of 14 Hotels in Chester
Number of rooms: 127
Official Description (provided by the hotel):
InTown Suites is leader in Extended-Stay living. Our properties are built for the guest staying a week or longer. Our furnished studio/efficiencies offer incredibly low weekly rates with no lease or credit check. To keep rates as low as possible, we are a limited service facility and are not for every traveler. However, if you need to stay a week or longer - and are on a budget - we provide amazing value. ... more   less 

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