We checked in at 2AM hoping to sleep til 8AM and then get back on the road for the rest of our trip. At 5:30AM, we awoke to an alarm that stopped after a couple of minutes. We fell back to sleep, only to be startled out of sleep again at 5:50AM, by the same alarm. We discovered it was the smoke/CO2 detector. The night desk clerk was friendly and helpful, removing the alarm and offering us another room. We declined since we were planning to be up and about by 8AM. The night clerk mentioned that she would not charge for the room for the inconvenience. I thought, this is a great place to stay! But, NO! Not only was a charged for the room, an additional $20 was also charged. Then a $10 credit to my card. I have been on vacation and on the phone with Choice Hotels and this property numerous times. There is never a manager or anyone in charge. I am dealing with front desk clerks who obviously do not care about customer service. Now the Assistant General Manager alleges that there has been a $30 credit processed for my "inconvenience". Crazy. If you dont mind being over charged and have a defective smoke/CO2 detector jolt you from a deep sleep, then, by all means stop here for no rest and inappropriate credit card charges. If you prefer drama free lodging, skip this property and stay at any number of other options in this neighborhood. I should note that Corporate Choice Hotels Customer Service was not able to do much to influence the outcome at the location, but did offer to send discount coupons to defray the cost of this ridiculous situation. Little consolation for mistreatment of a guest, but better than nothing I guess.
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- Also Known As:
- Quality Inn Chester
- Chester Quality Inn