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“Good value” 4 of 5 stars
Review of Homewood Suites by Hilton

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Homewood Suites by Hilton
3.0 of 5 Hotel   |   12810 Old Stage RD, Chester, VA 23836   |  
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Ranked #5 of 14 Hotels in Chester
Certificate of Excellence
GreenLeadersGold level
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Good value”
4 of 5 stars Reviewed August 12, 2014

The hotel's breakfast and dinner included in the room price is very good value. Hotel staffs are friendly and room is clean. Athough the bathroom is kind of outdated and the A/c is a little noisy. I will definitely consider to stay at this hotel again if I'm in the area.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank suyif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole C, General Manager at Homewood Suites by Hilton, responded to this review, August 19, 2014
Thank you for choosing to stay with us at the Homewood Suites! I’m happy to see that you enjoyed your stay and found us to be a good value with breakfast and dinner included. We hope to see you again next time you are in town!

Nicole Clay
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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210 reviews from our community

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1 review
4 of 5 stars Reviewed August 10, 2014

Great stay, great accommodations, liked that the rooms had a full size kitchen and sofa. I also enjoyed the complimentary breakfast and dinner they served. The front counter staff was very friendly and helpful. I stayed for a about a week and the only issue I had was my room had a slight musty smell as if the carpets had been cleaned and not dried completely but otherwise I enjoyed my stay.

  • Stayed August 2014, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Greg K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole C, General Manager at Homewood Suites by Hilton, responded to this review, August 19, 2014
Dear Greg K,
Thank you for choosing to stay with us at the Homewood Suites! I’m happy to see that you enjoyed your stay and found our suites to be what you needed for your extended stay! We hope to see you again next time you are in town.

Nicole Clay
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed August 10, 2014

OK place and stay... but they really need to fix the interior doors in the rooms so they stay open. Location is OK but a little tricky to find. Staff is very good and knowledgeable. Having to type 200 characters is baloney...

  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank D9282PQanthonyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole C, General Manager at Homewood Suites by Hilton, responded to this review, August 19, 2014
Dear D9282PQanthonyb,

Thank you for taking the time to fill out a review. I am very sorry about the problems that you experienced with the interior doors during your stay. I will relay the problems to my maintenance team so we can work on a solution. Thank you for brining the problem to our attention. I am happy to see that our staff was “very good and knowledgeable”. I hope you choose to stay with us again next time you are in the Chester area.

Thank you,

Nicole Clay
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
greenville, United States
1 review
4 of 5 stars Reviewed August 9, 2014

I was on my way back from vacation and stopped at Homewood suites for the night. The staff was friendly and the room was good, the only trouble I experienced was the stove burners did not work.I called for help and was told that the maintenance man was gone for the night, no one offered to move us to a working room, and i was not aware of a 100% satisfaction guarantee or I would have insisted on compensation, as i had my family with me and wanted to cook the food we brought to save on eating out expenses. I asked the front desk twice to assist with the stove and received not even an apology.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Helene R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole C, General Manager at Homewood Suites by Hilton, responded to this review, August 19, 2014
Thank you for taking the time to fill out a review. I am very sorry about the problems that you experienced with the stove. I am very sorry for the lack of action and concern on behalf of my team. Thank you for brining the problem to my attention. I would love to speak with you in more detail about your stay. Please email me at nicole.clay@hilton.com or call me at the hotel at 804-751-0010. I look forward to hearing from you soon.

Thank you,

Nicole Clay
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North East, Maryland
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed August 6, 2014

We stopped at this hotel at around 10:00 PM while traveling down to Myrtle Beach. We easily checked-in online and our room was ready when we arrived a few minutes later. The room was a little dated but it was comfortable, clean, and quiet. My family (two kids and wife) all got a great night’s sleep and felt comfortable while getting it. In the morning we ate a great continental breakfast and were out the door. The staff at arrival and departure was friendly and made the family feel as if they appreciated our business.

Room Tip: Request High Level Away From Elevator.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank GATravlr99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole C, General Manager at Homewood Suites by Hilton, responded to this review, August 19, 2014
Dear GATravlr99,

Thank you for choosing to stay with us at the Homewood Suites! I’m happy to see that you enjoyed your stay and found our suites to be clean and comfortable and our staff friendly! We hope to see you again next time you are in town.

Thank you,

Nicole Clay
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed August 4, 2014

Stopped here on a drive home from Orlando. Hotel is a little dated, but clean. The complementary breakfast was perfect and filled us up for the drive home. Lots of restaurants near-by and very convenient to Rt 95. Making it a great stop for travelers needing a good night sleep on a road trip.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank 779jeffs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole C, General Manager at Homewood Suites by Hilton, responded to this review, August 5, 2014
Dear 779jeffs,

Thank you for taking the time to share your experience with us. We are happy that you enjoyed your stay. I will be sure to share your positive feedback with my team.
Thanks again for the review and we hope to see you again soon!

Nicole Clay
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester, Virginia
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed July 23, 2014

We decided to stay at Homewood Suites in Chester while we were in the process of moving to Fort Lee and needed a place to stay for a few days before moving into our house, since we had just stayed at the Knoxville, TN Homewood Suites for the previous weekend and loved it. Unfortunately, the Chester location didn't live up to the high standards we experienced in TN.

First, we made the reservations for this location at the Knoxville one and were told that all Homewood Suites accepted pets, there was just a fee. However, when we arrived, after we'd already brought in our two cats and all of their supplies to the room, we discovered that pets were not allowed. Thankfully, we had already signed for our house and had the keys, so we ended up having them stay in the empty house instead of with us as we'd planned.

Secondly, the bedding smelled like it had been doused with an entire bottle of Febreeze...to the point of giving me a headache the first night. It also makes me wonder why they felt the need to deodorize the bedding so thoroughly.

Next, the living room layout was rather awkward because in order to use the sleeper couch, you practically had to rearrange all of the furniture to be able to pull it out all the way.

On the plus side, we did enjoy the free breakfasts and dinners (even though we slept in too late every morning except our last to take advantage of the breakfast). We also liked the convenience of the location in that it was right off the interstate and close to plenty of dining and shopping options.

Overall, it's not a bad hotel, we just had such a great experience at the Knoxville, TN location, we've come to expect the same standards from all Homewood Suites.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Service
Helpful?
Thank Adrienne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole C, General Manager at Homewood Suites by Hilton, responded to this review, August 5, 2014
Dear Adrienne W,

Thank you for taking the time to share your experience with us. I am sorry for the miscommunication with pets. It is up to the individual hotels whether or not they accept pets and we do not except for ADA accommodations. Thank you for bringing the deodorized smell of the linens to our attention, I will need to check the chemical dispenser on the wash to ensure it is dispensing the correct amount of chemicals as they should not be overwhelming.
Thanks again for the review and welcome to the beautiful state of Virginia!

Nicole Clay
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton

Address: 12810 Old Stage RD, Chester, VA 23836
Phone Number:
Location: United States > Virginia > Chester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Chester
#3 Business Hotel in Chester
#4 Family Hotel in Chester
#5 Romantic Hotel in Chester
Price Range (Based on Average Rates):
Hotel Class:3 star — Homewood Suites by Hilton 3*
Number of rooms: 118
Official Description (provided by the hotel):
Friendly Service and Home Comforts at our Hotel in Chester, VA Welcome to the Homewood Suites by Hilton(R) Richmond-Chester hotel. Our all-suite hotel, located at Exit 61A off I-95 in Chester, Virginia, offers easy access to Richmond International Airport. Our hotel in Chester, VA is near popular attractions including Kings Dominion, Pamplin Historical Park, Richmond International Raceway and Pocahontas State Park. Make yourself at home in a spacious one- or two-bedroom suite featuring a range of thoughtful amenities to help you feel at home. Prepare a home cooked meal, just the way you like it, in a fully equipped kitchen complete with convenient utensils. Relax in the separate living area, and stay entertained with a flat-screen TV and complimentary internet access. Start your day with a complimentary full hot breakfast before heading out for business or recreation. Stay active during your stay in the fully equipped fitness center, basketball court or indoor swimming pool. Hold meetings with colleagues in our versatile meeting rooms, and stay in touch with work in the business center featuring modern business amenities. Our Suites Enjoy the comforts of home at the Homewood Suites by Hilton(R) Richmond-Chester hotel. Unwind in a studio, one- or two-bedroom suite with room for entertaining, working or simple relaxation. Prepare a meal for family or friends in the fully equipped kitchen featuring full-size refrigerator, microwave, dishwasher and thoughtful utensils. Unwind with a movie on a flat-screen TV in the separate living or sleeping areas, and keep in touch with family and colleagues with complimentary internet access. Enjoy a restful sleep on a king-sized bed after a day of business or sightseeing. We'll even do the grocery shopping for you to make sure you enjoy the most of your time at our hotel in Chester, VA. Our Suites Guest Perks At your Homewood Suites by Hilton hotel, you'll enjoy a range of inclusive perks to help you feel right at home. Indulge in a hot full breakfast each morning. We offer a complimentary grocery shopping service-and if you forget something, there's a 24-hour onsite convenience store. Other benefits include newspaper delivery every weekday and complimentary internet access. It's all you need to make yourself at home. ... more   less 
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Also Known As:
Homewood Suites Chester Hotel Chester
Homewood Chester
Chester Homewood Suites

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