Chose to stay at this property due to the quick access off of 295 and the fact that I wanted to get away for the weekend.
Although the hotel was packed, check in was a pleasant breeze and the staff took the time to explain the amenities and offer recommendations to area restaurants. The hotel lobby was clean, the elevators were quite efficient and although the hotel was packed, the noise level heard in the rooms was quite low.
The rooms are quite spacious and I like the separation between the bedroom and sitting area as well as the fridges in each room. The channel selection and HD TV made for a good weekend in.
The Chinese restaurant around the corner is quite economical and the food was great. (The House Special Fried Rice is a must!!)
The only problem I had was with the housekeeping staff and communication with the front desk. I was given a 2 pm Check out and at 11 am, noon and 1 pm the Housekeeping staff both banged on my door and called the room to ask when I was leading. Normally this is not a problem the first time, but by the third time I was livid. Upon checking out, I had the chance to discuss this with management, received an apology, was present when the manager reprimanded the housekeeping manager and front desk representative and received a full refund for my stay.
Great Property with management that understands what it means to strive for great customer service!
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- Also Known As:
- Hyatt Place Richmond/Chester Hotel Chester
- Hyatt Place Chester
- Hyatt Chester
- Chester Hyatt