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Hyatt Place Richmond/Chester: Traveler Reviews

3.0 of 5
13148 Kingston Avenue, Chester, VA 23836
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Hyatt Place Richmond/Chester
Ranked #5 of 14 hotels in Chester
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62 reviews from our community

    Trip type
Traveler rating
    27
    18
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    6
    4
Date Rating
Greenbelt, Maryland
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
“Comfortable property for weekend getaway with management that really cares!”
4 of 5 stars Reviewed August 22, 2012

Chose to stay at this property due to the quick access off of 295 and the fact that I wanted to get away for the weekend.

Although the hotel was packed, check in was a pleasant breeze and the staff took the time to explain the amenities and offer recommendations to area restaurants. The hotel lobby was clean, the elevators were quite efficient and although the hotel was packed, the noise level heard in the rooms was quite low.

The rooms are quite spacious and I like the separation between the bedroom and sitting area as well as the fridges in each room. The channel selection and HD TV made for a good weekend in.

The Chinese restaurant around the corner is quite economical and the food was great. (The House Special Fried Rice is a must!!)

The only problem I had was with the housekeeping staff and communication with the front desk. I was given a 2 pm Check out and at 11 am, noon and 1 pm the Housekeeping staff both banged on my door and called the room to ask when I was leading. Normally this is not a problem the first time, but by the third time I was livid. Upon checking out, I had the chance to discuss this with management, received an apology, was present when the manager reprimanded the housekeeping manager and front desk representative and received a full refund for my stay.

Great Property with management that understands what it means to strive for great customer service!

Room Tip: High floor corner room the best.
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  • Stayed May 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Nia D about Hyatt Place Richmond/Chester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edison, NJ
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
“Average hotel..not Hyatt quality”
3 of 5 stars Reviewed August 21, 2012

We recently stayed here for a night. The experience was not as good as I expected from Hyatt brand. The staff was friendly but not enough of them were probably around for the size of the hotel. For any housekeeping request we had, they asked us to go down and pick it up ourselves. The AC in the room was not temperature controlled but rather an On/OFF type noisy unit. Additionally, the noise from the outdoor pool was reaching clearly to our third floor room (can't complain about people using the pool..they were just having a good time). On a positive note, the room size was good, bedding was no problem and everything else seemed well maintained. The hot breakfast was also good although the small kitchen was very busy in peak morning hours when we went there. Right next to the hotel parking lot, there is a good mexican restaurrant (Jalapenos) that we tried and there was one more (chinese). No need to travel far for food.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask DesiMan about Hyatt Place Richmond/Chester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenville, North Carolina
Top Contributor
68 reviews 68 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
“Refreshing New Style Hotel”
4 of 5 stars Reviewed July 17, 2012

Hyatt Place is well worth checking out! Rooms are suite style and very comfortable. The lobby is a combination open desk, light bar, snack deli, and hot breakfast area. Very open, very well done. Extremely friendly and helpful staff. Breakfasts were from a substantial selection of goodies, including hot egg/ham sandwiches on English muffins.

My only complaint is that the air conditioning is through wall units venting towards the bed in my room. This was a bit uncomfortable.

The rate was good, and a real value for the buck. Stay again? You bet!

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 3 more reviews by Lawrence B for Chester
Ask Lawrence B about Hyatt Place Richmond/Chester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“A wonderful stay as usual!”
5 of 5 stars Reviewed July 9, 2012 via mobile

I stayed at this hotel as a weekend getaway while my kids were out of town. The room was wonderful as usual, and this time we got to utilize the AM Skillet breakfast....it was delicious! The variety there was better than any other hotel I've stayed at! My only complaint was the lack of a full length mirror, which I think was there at one time but had been removed maybe? However, when I exited the building, the front desk staff complimented me so much on my outfit that I didn't need that mirror after all!

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask misscakes23 about Hyatt Place Richmond/Chester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lewisville, Texas, United States
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
“Nice hotel for families”
4 of 5 stars Reviewed June 19, 2012

The property is in pretty good shape. The price is very reasonable for families, especially mine, because we had a total of 6 in one room. It includes breakfast and wi-fi, which saves a significant amount of money. I would recommend going to breakfast early, though. If you arrive later you will be eating a sandwich that has been heating in a pan for at least 30 minutes to an hour. Tough. The pool was open but had alot of adults, mostly military, drinking alcohol and I didn't want my kids around that. The hotel is situated close to two major interstates, so it's very convenient to most attractions, airport, etc. The staff was cordial and helpful and I would stay here again.

Room Tip: The receptionist recommended the 3rd floor but I'm not sure why.
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  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Leanne N about Hyatt Place Richmond/Chester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Richmond/Chester

Also Known As:
Hyatt Place Richmond/Chester Hotel Chester
Hyatt Place Richmond/Chester Hotel
Hyatt Place Chester
Hyatt Place Richmond Chester
Hyatt Chester
Chester Hyatt
Address: 13148 Kingston Avenue, Chester, VA 23836
Phone Number:
Region: United States > Virginia > Chester
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotels in Chester
#1 Onsen Hotels in Chester
#2 Family Hotels in Chester
Price Range: $
Hotel Class:3 star (3*)
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