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“Nice hotel for a stop over” 4 of 5 stars
Review of Residence Inn Richmond Chester

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Residence Inn Richmond Chester
3.0 of 5 Hotel   |   800 Bermuda Hundred Road, Chester, VA 23836   |  
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Ranked #2 of 14 Hotels in Chester
Bluffton, South Carolina
Top Contributor
308 reviews 308 reviews
57 hotel reviews
Reviews in 68 cities Reviews in 68 cities
113 helpful votes 113 helpful votes
“Nice hotel for a stop over”
4 of 5 stars Reviewed March 24, 2013

Friendly staff, and spacious, quiet and clean rooms located close to the 295 bypass. Complimentary breakfast was marginal the morning I was there - the eating area had tables that needed to be wiped down, the food stations needed to be replenished as well as the dishes and cups. Overall, this is a nice hotel and I would stay there again. We arrived on a Thursday night and unfortunately the social hour was only on Mon thru Wed (Hiltons are thru Thursday).

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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96 reviews from our community

Traveler rating
    53
    34
    4
    4
    1
See reviews for
39
21
7
20
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Any
English first
Santee, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed March 7, 2013 via mobile

We had loud alarms going off for 20 minutes straight while they test them. It doesn't require 20 minutes of consistent noise to run a test. Our cats are still paranoid.

The next day there was NO water. Not no hot water, NO water.

We decided not to stay the rest of the week and find something else. The front desk staff just gave a generic "sorry" and checked us out.

What gives? We told you about our problem before going to a review site, because you always respond saying you could have addressed it in that case. Very unprofessional and dishonest.

  • Stayed March 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chester800, General Manager at Residence Inn Richmond Chester, responded to this review, March 11, 2013
Hi There,
Greetings from Residence Inn by Marriott Richmond Chester. I would like to personally thank you for staying with us on 03/5/13-03/08/13 and most especially for taking the time to share your experienced.
Please allow me this opportunity to apologize for the inconveience ( fire alarm going off and no water) you have encountered while staying at my property. I appreciate you taking the time the to advise us of your dissatisfaction which is towards improvement of our services.
My team and I are committed to providing our guests with the highest quality services and facilities. I sincerely regret we fell short of our goal in this instance. Please rest assured that both items mentioned above have been addressed to my team and have been corrected.
I would greatly appreciate it if you could give us another chance in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lewisville, Texas, United States
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 6, 2013

I don't typically rave about any hotels but this particular Residence Inn is worthy of a great review! Although hidden behind trees off of the interstate, the hotel is very nice inside and out. Our room was huge compared to most hotels and the entire hotel was immaculate. The staff are very friendly and helpful. The free breakfast is delicious, especially the sausage, egg and cheese biscuits! We participated in the free dinner reception as well on Italian night and it was tasty as well. I didn't leave the hotel for three days and was completely satisfied because I had everything I needed in my room or within the hotel. The beds are nice and firm, just like I prefer. Great hotel for business and leisure travelers. I also think they are pet friendly but I couldn't smell that they were!! Nice!

Room Tip: I would recommend a low floor (1st thru 3rd) during the winter. Heat rises and it is actually too w...
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 19, 2013

Geat stop on the New York to Florida trip. Very comfortable and spacious rooms with many amenities. Very friendly staff, convenient parking, clean pool and work-out room. Excellent complimentary breakfast. This our second extended stay and we will definitely be back.

Room Tip: All appear quiet.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Easton, Pennsylvania
Top Contributor
99 reviews 99 reviews
18 hotel reviews
Reviews in 34 cities Reviews in 34 cities
94 helpful votes 94 helpful votes
5 of 5 stars Reviewed October 1, 2012

Our stay at the Residence Inn was excellent! We were greeted by a pleasant and friendly young woman, Susan, and she made our visit to this hotel even nicer! She always had a smile and joked and kidded with us, making us feel at home throughout our visit. We stayed one night on the way to Myrtle Beach and also one night on the way home, but I honestly wished we could have stayed longer. We had a 1-bedroom suite and it was immaculate! The kitchen had all the plates and utensils we could have wanted, and there was a full size coffeemaker and refrigerator. The kitchen and living room were pretty much one big room, but we did not feel cramped, even though there was a desk, a small table with two chairs and a nice easy chair. The bedroom had a king size bed and was separate from the living room area. Unfortunately, we did not get a chance to enjoy the pool or spa, but we did peek in and they looked very inviting! There were chairs outside in a courtyard area and we saw residents sitting there relaxing. The breakfast was very nice, with waffles, eggs, potatoes, sausage, toast, muffins and bagels. There is also cold cereal, oatmeal, several kinds of juice, and of course coffee and tea. The breakfast was included in the price of the room, which is always a nice bonus :-)

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rockford, Michigan
Top Contributor
102 reviews 102 reviews
46 hotel reviews
Reviews in 53 cities Reviews in 53 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed October 1, 2012

I travel frequenty for business and have a project that brought me to Chester VA. I tried several hotels before I tried this one, once I stayed here my search was over. What a find. Very nicely decorated and updated hotel, seems very new, great rooms, but the best part is the staff. Rooms are very large, very nicely furnished, and very clean. What more could you want in a room. Public areas are also very nicely furnished and decorated. Breakfast and evening dinners (Monday thru Wednesday) are very good. The staff is the best, they are all very friendly and helpful. I have stayed here over 50 nights since April and will continue to stay through October, and have never been dissapointed by the hotel. Manager Sonita is a true host, very friendly and accomodating. I tried other hotels in the area and they do not come close to this hotel. Price is very reasonable for what you get. Hotel is very accessible from 295 or 95.

  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NC
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 6, 2012

We enjoyed staying at the Residence Inn Chester Virginia earlier this week for a one night stay. Prior reviews are accurate there is more of a military presence (including dependents, families and kids) than fellow business travelers but the room was quiet and clean. It did make the breakfast/managers reception and pool a bit more crowded than other hotels that cater to a business crowd. My daughter is in the military and stationed outside the continental US so the military 'buzz' didn't bother me a bit! This location is several miles off of I-95 (about a 5 minute drive) but easy to get to I 95 and I 295.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Richmond Chester

Address: 800 Bermuda Hundred Road, Chester, VA 23836
Location: United States > Virginia > Chester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Chester
#8 Business Hotel in Chester
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Richmond Chester 3*
Number of rooms: 136
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Also Known As:
Residence Inn Richmond Chester Hotel Chester

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