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“Well maintained property, now to just up the service standard.” 3 of 5 stars
Review of Residence Inn Richmond Chester

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Residence Inn Richmond Chester
3.0 of 5 Hotel   |   800 Bermuda Hundred Road, Chester, VA 23836   |  
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Ranked #2 of 14 Hotels in Chester
Kaiserslautern, Germany
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Well maintained property, now to just up the service standard.”
3 of 5 stars Reviewed June 16, 2012

The room and location was well kept and maintained. The shortfall was in service, I attempted to relay the issues with Sonita Segrest the GM but her staff either failed to pass on my info or she didn't care to resolve them with me. The hotel is filled to capacity by the US Army officer trainees so this may be part of the complacency. The hotel will have to fix this soon because Fort Lee will open a 1000 bed hotel and all this government billing will dry up. The service issues included low standard housekeeping, the housekeeping staff would come in and do the bare minimum (Make the bed, new towels etc.) but the normal quality of care I've seen at other Residence Inn's was not met. This may be due to staff shortfalls or poor QC by mangement....both easily fixed with an engage leader. I stayed 4 nights and the first morning's breakfast had run out of a number of items (OJ, breakfast meats, the waffle iron was missing, etc.) the next 3 days were back up to the norm. Bottom Line, the hotel could easily be a "excellent" if the management was engaged in the quality of services.

Room Tip: Stay away from the basketball court, the constant bouncing of the ball can become annoying.
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  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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96 reviews from our community

Traveler rating
    53
    34
    4
    4
    1
See reviews for
39
21
7
20
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Any
English first
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 26, 2012

Residence inn has become our new favorite hotel brand! It's perfect for our family of four. Hot breakfast, large TVs, full kitchen, modern amenities, GREAT PRICE!

Stayed May 2012, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petersburg, Virginia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 13, 2012

I had an excellent experience at the Residence Inn Marriot in Chester and I would definitely recommend this hotel. I had to change my reservation dates a couple times and the staff did so without an attitude and were quite professional. The room was very up to date and well appointed with nice finishes. Everything was nice from the furnishings and decor to all the amenities in the kitchenette. You can be comfortable in this hotel if you are staying for a week long vacation or TDY to Fort Lee for 3 months. This hotel even offers a complimentary dinner 3 nights a week in addition to the 7 days a week complimentary hot breakfast. The only down side I noticed during my stay was the indoor pool was not heated so the water was a bit chilly in early May but the whirlpool was hot.

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canastota, New York
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 22 cities Reviews in 22 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 11, 2012 via mobile

This hotel is SENSATIONAL! The rooms are immaculate and the staff literally bends over backwards to accommodate their guests. Kudos to Operations Manager Marc Cabo for his superior service. My only suggestion is the hotel needs better directions and signage as you exit I-295 until you reach the entrance.

  • Stayed March 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 29, 2012

If you need a flexible extended stay option in the Chester/Richmond area I would definitely recommend this place; especially if you have dogs. I relocated to the area and needed to temporary place to live with my dogs while I looked for a more permanent home. It was convenient to work (close to 285 and 95). The rooms are all modern with granite counters and very comfortable beds. The staff is nice and like all residence inns there's food every morning and some evenings.

Room Tip: Ask for a room on the 4th floor in the corner. The northwest corner rooms have three exterior walls...
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  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Massachusetts
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 31, 2011 via mobile

Checked in after a long day driving. The front desk gave us a nice surprise when they told us that Tuesday night stay included a fried chicken dinner, which was pretty decent.

Breakfast was also included, and it was ok. The room was brand new, very comfortable and clean. I would definitely stay here again.

  • Stayed December 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntsville, Alabama
Top Contributor
84 reviews 84 reviews
26 hotel reviews
Reviews in 29 cities Reviews in 29 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed December 25, 2011

formerly one of my favorite hotels, this property has changed .....and not for the better. No hot water, trash in staircases...indifference in employee attitude, certainly not a property I will come back to.
We stay five or more nights every Christmas Season in the Richmond area, and found this property superb last year. With new management and mostly new staff, the entire attitude of this property has deteriorated severely, certainly not a location I can recommend.

Room Tip: stay away from low numbered rooms (01-02-03), apparently hot water does not reachb there
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  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Richmond Chester

Address: 800 Bermuda Hundred Road, Chester, VA 23836
Location: United States > Virginia > Chester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Chester
#8 Business Hotel in Chester
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Richmond Chester 3*
Number of rooms: 136
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Also Known As:
Residence Inn Richmond Chester Hotel Chester

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