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“Rooms are Dirty , smells terrible, Rude management, bed bugs” 1 of 5 stars
Review of Super 8 Chester/Richmond Area

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Super 8 Chester/Richmond Area
2.0 of 5 Motel   |   2421 Southland Drive, I-95 & Route 10, Chester, VA 23831   |  
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Ranked #11 of 14 Hotels in Chester
Boston, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Rooms are Dirty , smells terrible, Rude management, bed bugs”
1 of 5 stars Reviewed 4 weeks ago

Got bitten by bed bugs and got no refund or assistance from the management what so ever. I should have read the other reviews about their bed bugs issues before staying there. not happy and the rooms smells bad. only reason why I didn't walk out the minute I stepped in the door was because I had driven non stop from South Carolina and was exhausted and it was really late at night.

  • Stayed November 2014, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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65 reviews from our community

Traveler rating
    8
    19
    11
    12
    15
See reviews for
18
13
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13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • Any
English first
Richmond, Virginia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 19, 2014

I booked a room for 2 nights at this hotel because my son and sister in law were coming to visit me. There were no rooms available at the hotel I was already staying and I thought that the location of this motel would be perfect, as they only needed a place to sleep. I checked them in and was charged the amount for the two night stay immediately. The following morning, I went to pick them up and found out that the guest staying in the room next to theirs had found bed bugs in her room. We immediately told the lady at the front counter that we would not be staying there another night and would like a refund of the night we had not used so that we could get a different room elsewhere. The girl at the counter was very nice and understood our reasoning for checking out; however, she did not know how to give a refund and had to call the owner/manager. She explained to him the details and asked him to come and refund our money. He would not come to talk to us, but he did call the police. Obviously the police did not have the authority to refund us the money either, but they were very helpful it telling us about how we could complain to the Super 8 corporate office about our stay. Calling the police because a guest did not want to stay at an infested hotel was very unprofessional, as we were not making a scene, we simply wanted a refund for the night that was not used. I will not be returning to any super 8 motel anywhere, even though the one that is located in the town we are from is very nice.

  • Stayed November 2014, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Super 8

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor, Virginia, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 5, 2014

When I made my reservation I asked for a king size bed in a smoking room. What I got was a queen size bed in a smoking room. There were stains on. The sheets and no elevator. We were put on the third floor and I could only go out when it was time to check out.

  • Stayed November 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Super 8

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Mill
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed October 9, 2014

Service was okay. The breakfast was nothing to write home about, waffles tasted funny. The room was very outdated, the AC was extremely loud. Paint was pealing off in the bathroom, drains were a bit clogged. Parking is very tight at this location.

Stayed October 2014, traveled on business
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Williston, Florida, United States
1 review
1 of 5 stars Reviewed September 7, 2014

the toilet kept running all day and night. the ac was really loud. then cant hear the tv because of the ac soft spots in the floors afaird of falling to the 1 floor. not a really good breakfast buffet.

  • Stayed August 2014, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Super 8 Chester/Richmond Area

Address: 2421 Southland Drive, I-95 & Route 10, Chester, VA 23831
Phone Number:
Location: United States > Virginia > Chester
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Wheelchair access
Hotel Style:
Ranked #11 of 14 Hotels in Chester
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Chester/Richmond Area 2*
Number of rooms: 44
Reservation Options:
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Also Known As:
Super 8 Chester
Super Eight Chester
Chester Super Eight
Chester Super 8

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