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“DISGUSTING.” 1 of 5 stars
Review of Suburban Extended Stay Hotel

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Suburban Extended Stay Hotel
1.5 of 5 Hotel   |   2401 W. Hundred Road, Chester, VA 23831 (Formerly Clarion Hotel Chester)   |  
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Ranked #13 of 14 Hotels in Chester
Chester, Virginia
1 review
1 helpful vote 1 helpful vote
“DISGUSTING.”
1 of 5 stars Reviewed December 1, 2013 via mobile

We've been staying here for a few months now. Its disgusting. The hallway always smells bad, there are dead reaches EVERYWHERE. Not to mention I just saw one in the bathroom literally ten minutes ago. Ready to pack my stuff and leave. The staff is terrible, barely speak English, and i believe they have stolen from me. Overpriced. No breakfast for gym like they promise online. Would not stay here again - EVER. Ready to just get a refund and get out! Do not stay here

  • Stayed November 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suburban Extend... S, Guest Relations Manager at Suburban Extended Stay Hotel, responded to this review, December 12, 2013
Dear Guest: First of all I would like to say that we appreciate your stay at our hotel, and do apologize for the inconvenience you may have experienced during your stay here. We work hard to make our guests as comfortable as we possibly can, and again I do apologize that your stay was not perfect.

The matters you mentioned will be fully investigated.

Once again I would like to apologize to you and I hope that you will continue to stay at choice Hotels.

Thank You
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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34 reviews from our community

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Rating summary
  • Sleep Quality
    2.5 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    1.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Warren, Rhode Island, United States
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed August 8, 2013

We stayed here for one night on our way to FL from NH. I booked this hotel from hotels.com in a pinch. The lobby is very lovely but the rest of the hotel is dingy. The staff was very cold and uninviting. The AC was loud, but it worked. It is connected to a Hooters restaurant so the parking lot was somewhat loud. The bathroom door didn't close all the way in our room. There were stains on the carpets and the walls. There was a hole in the curtain from what looked like a cigarette, but this was a nonsmoking room. There was one of those moisture absorbing buckets next to the bed - there was no ventilation system in the bathroom. There were stray cats all over the parking lot. The good thing was that it was very close to the highway and close to an iHop so we could have breakfast in the morning. I couldn't tell for sure because it was dark when we arrived, but the pool looked dingy and cloudy, like it is not very well maintained. This may be an ok place for one night and one night only - I would not suggest staying here longer than that.

  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterbury, Connecticut
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 of 5 stars Reviewed July 31, 2013

We got this from Hotwire! We will never use hotwire again. This motel was nothing like what they described. But for $60 motel in middle of virginia should be better than what we got. The ENTIRE building smells of smoke. The halls reak or cigarette smell. The room/kitchen was small, dark and resonably clean. The bathroom looked well used. I had my kids wear shoes the whole time, except in bed. There are random large utility closets open in hall ways filled with debris and junk. We actually felt the place was a bit risky and dangerous...and next to Hooters of all places. Cigarette butts by dozens in front of entry way, they must never ever sweep. The pool gate was locked shut and no one could find a key to unlock it. Hotwire promised a fitness center, which does not exist. The a/c unit was SO loud and squeaky, we couldnt use it. We are not fancy hotel people, but expect simple clean rooms, halls and facilities. This is not it.

Room Tip: Don't use Hotwire!
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  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
colonial heights virginia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 25, 2013 via mobile

Bad smell in the hall way, outlets didn't work right, bare wires hanging from the smoke detector phone didn't work had bare wires sticking out. Housekeeping rude and ignorant. Desk clerk rude said she used my aarp discount but she didn't. Parking is terrible. Had fleas in the room.

  • Stayed July 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Augustine, Florida
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed June 15, 2013 via mobile

This hotel is conveniently located. That, however, is the only plus. The rooms are filthy. Stained carpeting, unknown fluids spattered on the walls, mold, and just general filth is what you can expect in the rooms. The room we stayed in had an ac unit that worked when it wanted to, a mini fridge that leaked all over the floor, a bathtub that wouldn't drain, and parts of the ceiling coming down...I assume from water damage. The roaches I spotted were pretty much the final straw with the room. The hallways are dark and shabby and oddly enough someone stole the do not disturb sign, within a few hours of our stay??? The pool was very cloudy. There are multiple stray cats living out back, lending a nice cat urine aroma to the air as you enter. Considering there are cheaper, if not slightly nicer hotels in the areas, I'm amazed this place stays in business. Do what we did and go to another hotel!!

  • Stayed June 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roanoke, Virginia, United States
1 review
3 of 5 stars Reviewed May 28, 2013

We stayed here 3 nights for a softball tournament this weekend. The hotel was a good deal and the location was close to the highway and lots of restaurants. That being said, the room did have a musty smell (there is no ventilation fan in the bathroom which may contribute to this). The room was clean and comfortable. We had a full size refrigerator which was a big plus. The shower did not drain well, you ended up taking a bath when you took a shower, but all in all, it was a good stay. If you want top of the line, you are going to pay for it. Considering the deal we got on this hotel room and the location, it was fine.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Chester
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 23, 2013

This hotel looks a lot better in pictures.
Though the lobby is nice, once you walk back to the hallway the whole atmosphere changes. The lighting is very dim. Most of the lamps throughout the hall are out. The entire hotel smells terrible. It's filthy. The final straw for me was when I came across a roach in my room. I immediately packed up my belongings and headed to the lobby for a refund. On my way I saw two huge roaches crawling on the walls. I've never experienced anything like that. You definitely get what you pay for with this hotel. I advise to just pay the extra 10 bucks and get a room at one of the hotels across the street.

  • Stayed May 2013, traveled solo
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Suburban Extended Stay Hotel

Address: 2401 W. Hundred Road, Chester, VA 23831 (Formerly Clarion Hotel Chester)
Phone Number:
Location: United States > Virginia > Chester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 14 Hotels in Chester
Price Range (Based on Average Rates): $
Hotel Class:1.5 star — Suburban Extended Stay Hotel 1.5*
Number of rooms: 164
Official Description (provided by the hotel):
Formerly Howard Johnson Hotel. ... more   less 
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Also Known As:
Chester Clarion
Clarion Chester

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