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Holiday Inn Express Chester: Traveler Reviews

2.5 of 5
1911 W Hundred Rd, Route 10, Chester, VA 23836
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Holiday Inn Express Chester
Ranked #7 of 14 hotels in Chester
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28 reviews from our community

    Trip type
Traveler rating
    7
    8
    9
    2
    2
Date Rating
Fredericksburg, Virginia
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
“The Worlds Worse Service”
1 of 5 stars Reviewed October 16, 2011 via mobile

I stayed here and had the most unprofessional hotel attendant EVER. The AC worked in the lobby but the room was hotter than Hades!!! The room was not clean and there was female hair everywhere. If I had to stay in the area again I will stay at the Hampton Inn.

  • Stayed June 2011
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask RoadKingWarrior about Holiday Inn Express Chester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chesterhie, General Manager at Holiday Inn Express Chester, responded to this review
October 17, 2011
Dear Roadkingwarrior,

Thank you for your recent visit and review. I can assure you that your noted comments are certainly not the norm, and will most certainly be addressed. I further welcome your call or email to discuss the details of your visit, as well welcome the opportunity to show we can do better.

Sincerely,
Joanne English
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PA
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Good but not Great”
3 of 5 stars Reviewed August 15, 2011

Room was clean and comfortable. Front Desk staff for check in was slow. Breakfast was good, but couldn't get staff to refill pancake machine once it was empty.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask PSU1983 about Holiday Inn Express Chester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chesterhie, General Manager at Holiday Inn Express Chester, responded to this review
November 7, 2011
Dear PSU1983,

Thank you for your recent stay and review.It was very concerning for us to read this review of our hotel.We take pride in providing excellent customer service in all areas of the hotel including breakfast.I can assure you your comments will be addressed.


Sincerely,

Joanne English
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Clio, Michigan
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
Reviews in 26 cities Reviews in 26 cities
9 helpful votes 9 helpful votes
“Nice Hotel”
3 of 5 stars Reviewed June 21, 2011

The room was OK. The hotel offers most everything that i've come to expect from the Holiday Inn Express line, minus a pool. The hotel advertises having a "Fitness Center" and a "sauna" . Yes, the hotel has these, but they're quite small, adequate for one person or two, but any more, and it's quite crowded. Add a pool, and it would be much better. Free Breakfast in the lobby in the mornings, and free WiFi. You need a code for this, and they write it on the check-in envelope, but if you're on the 'backside' of the hotel, you can pick up a neighboring hotel's WiFi without a code.

  • Stayed June 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask talimar about Holiday Inn Express Chester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chesterhie, General Manager at Holiday Inn Express Chester, responded to this review
November 7, 2011
Thank you for your visit and review.
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Charlotte, North Carolina
1 review
“Someone stole my charger!”
3 of 5 stars Reviewed March 11, 2011

Enjoyed the stay up until I discovered that I Ieft my cell phone charger plugged into the wall behind the nightable. We checked out at about 1:00pm (late check out no problem) and I called at 5:30pm that same day to see if it had been found. Apparently houskeeping was gone, but it hadn't been turned in. Long story short after several calls over two days and cumulative 30 minutes of holding time, it can't be located. The way I see it, either housekeeping took it (had to find it because I unplugged the bedside lamp) or subsequesnt quest took it which means no one from the hotel went to look for it. Shame on me for leaving it, but hotels response could have been way better.

  • Stayed March 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask jodonbaker about Holiday Inn Express Chester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chesterhie, General Manager at Holiday Inn Express Chester, responded to this review
April 5, 2011
I sincerely apologize for the inconvenience you experienced during your stay at our property. As mobile phone charges are the most commonly left...
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BALTIMORE
Top Contributor
71 reviews 71 reviews
18 hotel reviews
Reviews in 27 cities Reviews in 27 cities
26 helpful votes 26 helpful votes
“OK”
3 of 5 stars Reviewed March 8, 2011

Staff was nice and that's about the most I can say. We had a room with a "fireplace" (more like a nite light) and jacuzzi (which I fell getting into and out of - poor design). Jacuzzi and Bathroom Floor was extremely slippery and I slipped many times throughout the three days there. Not immaculate. We had a second room and it also was not very special. Due to problem with shower design, bathroom was very wet.

  • Stayed March 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask GOHART about Holiday Inn Express Chester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
Holiday Inn Express Chester
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Additional Information about Holiday Inn Express Chester

Also Known As:
Holiday Inn Express Chester Hotel Chester
Holiday Inn Express Chester Hotel
Holiday Inn Chester
Chester Holiday Inn
Address: 1911 W Hundred Rd, Route 10, Chester, VA 23836
Phone Number:
Region: United States > Virginia > Chester
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Wheelchair access
Hotel Style:
#3 Business Hotels in Chester
Price Range: $$
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Complimentary high-speed Internet access at the Holiday Inn Express Chester. Experience the charm and warmth of Chesterfield, Virginia located near Colonial Heights, Hopewell, James River, and Petersburg. We are centrally located off I-95 at exit 61A and I-295 exit 15B, just minutes away from nearby government facilities including Fort Lee, DSC Defense Supply Center. We have easy access to the following businesses: Meadowville Technology, Honeywell, Dominion VA Power, HNI, Phillip Morris, DuPont, SRMC, John Tyler Community College, John Randolph Hospital, Xymid, Sunchem, Northrup Grumman, Capital One and LMR. We are located 13 miles south of Richmond, Virginia and 7 miles north of Southpark Mall in Colonial Heights. Within minutes of the Holiday Inn Express Chester, hotel guests can dine at Applebee s, Cracker Barrel, Pizzeria Uno's Restaurant & Bar, Chili s andO'Charleys Restaurant & Bar. Enjoy a unique breakfast experience at our new Express Start Breakfast Bar served every morning featuring a selection of fruits, juices, cereals, breads/pastries, sausage gravy and biscuits. Experience the world's best tasting cinnamon roll. We offer local packages including Macys and Rivers Bend Golf Packages for a great experience and your enjoyment. Visit Chester, VA and Stay Smart at the Holiday Inn Express Hotel Chester. ... more   less 
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