The room was OK. The hotel offers most everything that i've come to expect from the Holiday Inn Express line, minus a pool. The hotel advertises having a "Fitness Center" and a "sauna" . Yes, the hotel has these, but they're quite small, adequate for one person or two, but any more, and it's quite crowded. Add a pool, and it would be much better. Free Breakfast in the lobby in the mornings, and free WiFi. You need a code for this, and they write it on the check-in envelope, but if you're on the 'backside' of the hotel, you can pick up a neighboring hotel's WiFi without a code.

Enjoyed the stay up until I discovered that I Ieft my cell phone charger plugged into the wall behind the nightable. We checked out at about 1:00pm (late check out no problem) and I called at 5:30pm that same day to see if it had been found. Apparently houskeeping was gone, but it hadn't been turned in. Long story short after several calls over two days and cumulative 30 minutes of holding time, it can't be located. The way I see it, either housekeeping took it (had to find it because I unplugged the bedside lamp) or subsequesnt quest took it which means no one from the hotel went to look for it. Shame on me for leaving it, but hotels response could have been way better.

Staff was nice and that's about the most I can say. We had a room with a "fireplace" (more like a nite light) and jacuzzi (which I fell getting into and out of - poor design). Jacuzzi and Bathroom Floor was extremely slippery and I slipped many times throughout the three days there. Not immaculate. We had a second room and it also was not very special. Due to problem with shower design, bathroom was very wet.

We booked into this hotel via the hotel`s website at 11:30 p.m. for an expect 1 a.m. arrival. When we arrived, the man who checked us in was as slow as molasses. Completely forgiveable at one a.m.. although he said, somewhat curiously that he didn't know where the front desk staff was! We were to get an upgrade autmatically because of the hotel`s loyalty program., which is generally a great program. Didn`t get it and was told that all the rooms are the same anyway except for the suites, which were booked. This is certainly not what their web-site says.

So we staggered off to our room. The third floor stinks - reeks - of stale cigarette smoke. It`s like a bar at six in the morning when the beer and cigarette smoke have gone stale. The door to our room says `non-smoking`` and to be fair, ithe room didn`t stink of smoke. But there is a gap under the door, a big one, and the smoke was unavoidable. It was 1:30 a.m. and we had driven for almost 13 hours. The front desk fellow had been so unhelpful at check-in - and we were so tired - that we simply lived with it. We mentioned it in the morning to the very efficient front desk woman who promised to credit us with hotel loyalty points. We`ll see.

This is not up to this chain`s standards, that is certain. The room was adequate. A king bed. Four pillows on the bed. No extra blanket. The heater/AC is a unit that sits close to the floor and has its thermostat right on it - no thermostat to set a temperature - simply the type that allows you to set hot, cold, more hot, more cold... and noisy. Free internet. Close to I95 south. Dated but functional showers

We were very tired from driving, so I'm trying to be fair. We booked this hotel, however, because of the chain's name, and they shoudl meet the standard of the chain. This one doesn't and there are too many other choices out there. Avoid this place.