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“Nice Hotel for the $” 4 of 5 stars
Review of Staybridge Suites Chesapeake

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Staybridge Suites Chesapeake
3.0 of 5 Hotel   |   709 Woodlake Drive, Chesapeake, VA 23320   |  
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Ranked #17 of 40 Hotels in Chesapeake
Certificate of Excellence 2014
Senior Contributor
44 reviews 44 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
“Nice Hotel for the $”
4 of 5 stars Reviewed April 29, 2014 via mobile

My family and I stayed here for 3wks during our last military pcs. Location was great if your looking for a home in the chesapeake area. Close to all restaurants, grocery, mall, target, etc. Also easy to find (right of the interstate). Front desk staff and maid service was very friendly and helpful. However, the room cleanings were lacking! They would switch out towels and give you a new trash bag only if they could get away with it. I never felt like my room was getting a good clean. Only other complaint would be noise! Walls very thin and you can hear everything. We were next to the staff break room and it sounded like a party every morning! Beds were very comfy and kitchenette was nice. Rooms nicely decorated with modern amenities. Indoor pool, hot tub and work out room were also nice. The best thing was free laundry room! Breakfast and dinner buffet was good with several options. Loved the coffee!

  • Stayed February 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori P, Director of Sales at Staybridge Suites Chesapeake, responded to this review, May 1, 2014
Thank you very much for taking the time to write a review about your family's stay. It's great to read all of the positive things that made your family's relocation process more like home during those 3 weeks with us. I'm sorry to hear that there were some opportunities for improvement with getting fresh towels and garbage bags, as well as with hearing our staff gearing up for work in the mornings. As with all Staybridge Suites, the hotel offers a full clean once a week and light touch housekeeping all other days. I would welcome you to contact me at lparker@sbschesapeake.com or 757-217-9005 so I can gather more information about what transpired with the housekeeping items. Additional information will help us better target how to improve. Thank you again for the feedback and for staying with us!
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121 reviews from our community

Traveler rating
    73
    29
    7
    6
    6
See reviews for
59
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Brooklyn, New York
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 10, 2014

If you're ever in the Chesapeake area this is your stop. This is a very intimate, family friendly venue with an incredible staff. It felt exactly like visiting family and as a disabled traveler I could not have asked for more. The suites are meticulously clean and well stocked I enjoyed this thoroughly

Room Tip: Suites are best if you like privacy
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  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chester, Virginia
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed March 8, 2014

I rarely write reviews but I have been so pleased with the two times I have stayed here that I felt it deserved a review. I stay in a lot of hotels and I have never been to a hotel where EVERYONE is so nice. The staff is so accommodating and is there to please the guesst. What I like most about the hotel is the movie theatre. Both times we have stayed, we have rented out the theatre and watched a movie. The staff makes popcorn and you get the theatre to yourself. It is great!! This is one of my favorite places to stay.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connecticut
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 23, 2014

I have stayed at this hotel on numerous occasions I visit the VA Beach area a couple times a year & I usually stay here at first I LOVED THIS HOTEL but the last 2 times I've stayed here it was HORRIBLE the rooms weren't as clean as they should have been I found water bottles under the pull out bed in the living room the furniture is stained & worn my nephew who was 11 at the time refused to sleep on the pull out because the mattress was so stained and when I asked for a new one I was told the hotel was booked and there wasn't another in the hotel then I was told that they would go into another room where no one was Checked into yet & switch them out the kitchen sink was clogged
upon check in the comforter on the bed had toothpaste on it from previous guest when I asked for a clean one I was told there was none in the entire hotel & that they would just wash mine & return it needless to say It's a Good thing we don't go to bed fairly early as it was late in the evening already I just don't understand how a hotel doesn't have any backup supplies for mishaps I worked at a smaller hotel & our guest never ran into any of the problems that I ran into here as far as extra mattresses & comforters the last straw for me though was my last visit when I invited my parents with me when they seen the website they were excited to come stay there they weren't even gonna stop in va but I raved so much about your hotel they decided to try it they were VERY DISAPPOINTED as was I the wonderful breakfast I raved about was terrible and not clean & when my mom asked a staff for help she was told I don't work in here as opposed to saying one minute I will get someone to help you I can go on but I think you get my point needless to say until this hotel shapes up I will not stay here ever again the Marriott next door will get my business from here on out & it sucks because you have so much more to offer than they do but I've stayed there because I was no longer happy with your establishment & I'd rather have a clean room & hotel than a dirty hotel & a dirty Free breakfast.

  • Stayed August 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites Chesapeake, responded to this review, March 14, 2014
Dear Jae23,

Thank you for taking the time to provide feedback on your stay. It is unfortunate to see you did not fully enjoy your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Sincerely,

Adrian D
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
54 reviews 54 reviews
14 hotel reviews
Reviews in 24 cities Reviews in 24 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed January 3, 2014

We spent Christmas with my family in Chesapeake and have stayed here several times before. We travel with our two mini golden doodles and Staybridge feels like an apartment - not a hotel. The breakfast attendants are always smiling and pleasant and the gals at the front desk are always so helpful. There are less expensive hotels close by that allow pets but we wouldn't stay anywhere else!

Thank you Staybridge and we'll see you again!

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori P, Director of Sales at Staybridge Suites Chesapeake, responded to this review, January 6, 2014
Thank you so much for the accolades to our staff and property! We are thrilled to know that your family (including your pets) enjoyed your stay over the holidays while visiting your family. We look forward to having you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 30, 2013

The exterior was well lit and maintained. The interior is also nicely put together and appears to be fairly new.
The staff was extremely helpful and friendly. My room was warm, well put together, and exceeded my expectations. The bed slept very well.
The hotel also has a nice exercise room with multiple cardio machines and free weights.
I also had one of my best complimentary breakfasts complete with fresh fruit
I will definitely stay here again.

Stayed October 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Augustine, Florida
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 3, 2013

We stayed at the Staybridge Suites in Chesapeake for a family trip. What a great hotel. We had a 2 bedroom suite which was perfect for us. The fact that there were 3 tvs kept peace in the valley, and the breakfasts and nightly receptions helped us save money. The staff was very attentive to our needs and the rooms were clean and well-kept. Will definitely stay again since we didn't get to see and do everything in the Virginia Beach area on this trip!

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Chesapeake

Address: 709 Woodlake Drive, Chesapeake, VA 23320
Phone Number:
Location: United States > Virginia > Chesapeake
Amenities:
Free Breakfast Kitchenette Wheelchair access
Hotel Style:
Ranked #17 of 40 Hotels in Chesapeake
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites Chesapeake 3*
Number of rooms: 115
Official Description (provided by the hotel):
Chesapeake, VA Hotel Offers Guests an Outstanding Extended Stay Experience. Get Comfortable at the Staybridge Suites Extended Stay Hotel Chesapeake - Hampton Roads Area, VA. The Staybridge Chesapeake hotel is a member of Priority Club Rewards & the IHG family of brands which includes InterContinental, Crowne Plaza, Hotel Indigo, Holiday Inn & Candlewood Suites hotels. Specializing in the extended stay experience, the Staybridge Suites hotel is a perfect hotel for government (per diem), project teams, training, relocation, temporary & corporate housing. The Staybridge Suites is centrally located at exit 289A off I-64 near I-264, & I-664; minutes from Portsmouth, Hampton, Norfolk, Suffolk & Virginia Beach business & real estate districts. Our location offers near access to Norfolk Airport ORF, Lockheed Martin, Raytheon, SAIC, Northrop Grumman, General Dynamics, JFCOM, US Coast Guard & the Norfolk Naval Shipyard.The Staybridge Suites offers apartment-style suites with the conveniences of home to meet extended stay or short term hotel needs. Our pet friendly hotel (fee) offers studio, one-bedroom & two-bedroom apartment-style suites featuring fully equipped kitchens, spacious living and work areas, TVs with DVD players, free wired and wireless Internet access. Other features include a free hot breakfast buffet, business center, free self-laundry facilities, a fitness center, BBQ grills & Sundowner Receptions (Tuesday - Thursday). ... more   less 
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Also Known As:
Staybridge Suites Chesapeake Hotel Chesapeake
Chesapeake Staybridge Suites

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