We stayed here for 3 months and during that time, we survived a fruit fly infestation, a fire just down the hall from our room that forced us to evacuate in the middle of the night, broken pipes that shut down the water in our room for the day and a broken dishwasher that drained the water out all over the floor. Things sometimes happen that aren't within the control of the staff and you just have to be understanding. But I did have one complaint, being that it took a full week for someone to come by and fix the dishwasher.
I went to the front desk on several occasions to find out what was taking so long and was told that their guy said every time he came by, I had a Do Not Disturb sign up, which simply wasn't true. Why not call to set up a time then? Or have the front desk call me? One of the handyman guys didn't have any trouble hanging out in my room talking to one of the maids while they were trying to clean. I returned to my room on several occasions to find him standing there, chatting. I would see these same guys hanging out at the front desk at any time of the day, chatting up the front desk clerks or out smoking, so I feel that they had plenty of time to fix my dishwasher. I also feel that while I am paying for a room and have my personal items there, it is a huge invasion of my personal space to have staff members that treat it as a place to just hang out.
Also, we had one unexplained incident. My husband's cell phone went missing. He doesn't always carry it with him and had decided to leave it behind in the room one day. We were out and about and came back that evening to find it gone. He went to report it to the front desk and they said that no one had turned one in, but they would keep their eye out for it. Within 10 minutes, one of the staff members came with his phone in their hand and said it had just been turned in. We can't figure out what happened, but we were so glad to get the phone back, we didn't ask questions. However, it was very odd.
We also ran afoul of Lori, the general manager, the very first day. My husband stopped to ask the maid coming down the hall with the cart for an extra towel. She asked for our room number and said she would be there shortly. About 15 minutes later, Lori came to the door, handed us a towel and said that if we needed anything, we were to call the front desk and not "bother" the maids. Unfortunately, that incident seemed to label us as troublesome patrons to be avoided as we would see her circle the gathering room to greet and chat with the other patrons, but in 3 months, she never stopped at ours.
I would take my laptop to the gathering room and hang out during the day. Spending so much time there, I noticed a few things that would not be tolerated in other hotels. Several of the front desk clerks would leave the front desk unmanned for long periods of time to stand out front, smoking with the handyman guys, only to return when they would see someone through the glass, standing at the desk. The handyman guys also waste a tremendous amount of time, wandering the hallways, smoking, or leaning up against the front desk, chatting and everyone laughing loudly. Sometimes it would get so loud, I would have to return to my room.
On the plus side, I appreciated Lynn and Lance cooking for us twice a day, Monday through Friday, and breakfast on the weekend, battling fruit flies and grumpy, hungry patrons. I thought they did a great job and enjoyed seeing their smiling faces. They took the job of feeding us very seriously and the meals they prepared were more substantial and tasty then the Homewood Suites in Virginia Beach where they serve microwave pizza and chicken nuggets. bleh
Amanda, who usually cleaned our room, was also awesome. She was quick and very efficient and never forgot a thing. She is also very focused and disciplined and a great asset to the hotel.