Lori Santiago as a General Manager did an OUTSTANDING job during out stay last weekend. We were there as a group - we had a total of 4 rooms, 8 adults and 10 kids. We were pampered. Lori has done a great job motivating her employees to perform a very outstanding job. WE loved our stay there and if we are again in the area, this is the hotel that we will be staying. Her staff (Anitra, Zack, Lance - were just a few to mention) was very polite. Breakfast was great, hot and fresh. Since we had kids with us, sometimes if we were late getting to breakfast, knowing how big our group was, they were very nice to stay open a little late until our kids had the breakfast. That was a HUGE help. Lori kept on checking in with us a few times a day to make sure our kids or us did not need anything else. She is a great asset to Homewood Suites.