I made a reservation at this hotel back in May for a stay in Aug was given a conformation number and total. I then called the first week of July and made changes to my reservation at this time I was given a different conformation number and the new total. I called today July 24 to ask a few questions was told that I didn't have a reservation in the system there was portfolio with my name but no reservation mind you I have never stayed at this hotel. The gentleman that I spoke to told me no problem though that they could get a reservation set up for me there were still rooms available. Go thru the process of setting up the reservation only to be quoted a rate that was 15$ per night more then before. When I ask about the rate he tells me well thats because you are coming in peak season and rates change. I said it didn't make a difference I was given one rate and it was not my fault that my reservation wasn't there. He didn't want to help me at all told me even with a reservation you are not guarantee the rate that the rates change based on the season. At that point I told him to cancel the reservation and that I would find a another place to stay. I will be driving over 8hrs with 2 children and myself I can only be greatful that I am a super planner and need a little bit more info from them or I would of ended u p 8hrs from home with no place to go. All I can say is proceed with caution with this place seems that they may rip people off.
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- Also Known As:
- Sun Suites Of Chesapeake Hotel Chesapeake
- Sun Hotel Chesapeake
- Sun Suites Chesapeake