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“Not bad” 4 of 5 stars
Review of Comfort Suites

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Comfort Suites
2.5 of 5 Hotel   |   1550 Crossways Blvd, Chesapeake, VA 23320   |  
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Ranked #2 of 40 Hotels in Chesapeake
VA
Top Contributor
95 reviews 95 reviews
37 hotel reviews
Reviews in 43 cities Reviews in 43 cities
68 helpful votes 68 helpful votes
“Not bad”
4 of 5 stars Reviewed May 21, 2010

The Comfort Suites is managed by a company that manages a number of the hotels on Crossway Blvd. Each of them is OK but could use some more training of employees. Hotels in Chesapeake are not cheap. Lower prices can often be found in Virignia Beach. However, this is a decent property with good size rooms. It is usually a few dollars cheaper than other hotels in this immediate vicinity.

  • Stayed April 2010, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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138 reviews from our community

Traveler rating
    79
    29
    14
    12
    4
See reviews for
58
13
10
33
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • Any
English first
ichmond
2 reviews
5 of 5 stars Reviewed December 10, 2009

I really enjoyed my stay at this hotel. The hotel is right off the interstate located near a lot of restaurants and shopping. The staff was very helpful and took care of everything that I needed.

  • Stayed November 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager124, General Manager at Comfort Suites, responded to this review, April 1, 2010
Thank you so much for your feedback. We are very pleased that you enjoyed your experience with us. Our staff takes pride in their performance to ensure that our guests have the most pleasant experience they can with us. On behalf of the staff here at the Comfort Suites, we look forward to your return visit with us.

At your service,
Damian Polewczak
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orange County, VA
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed August 8, 2009

This is a well used hotel. We stayed there twice as overnight resting area while passing through. The room rates are about average for the area. The rooms were clean enough (been in worse and been many more that were better maintained). Kids enjoyed the pool. The front desk staff experience depended on who was duty--one young lady couldn't have been nicer when checking in while the next time we checked in our experience was just the opposite. Her attitude was in the "do you have to bother me now" realm. Both times the breakfast room was crowded and most of the breakfast items were gone by 7:00 with no restocking. The juice machine was broken, the milk was frozen and coffee urns were always empty (thankfully it was the one thing they did restock),

We has stayed here the previous year with better experience but we now find this hotel has seen better days. It needs an upgrade the age of the property is showing.

With the number of other hotels in the area offering pretty much the same thing I think you can do better.

  • Stayed July 2009, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager124, General Manager at Comfort Suites, responded to this review, April 1, 2010
Thank you for taking the time to give us feedback on your stay with us at the Comfort Suites. We have certainly addressed all of your problems you experienced on your last stay with us to include more customer service training and we have included more options in our breakfast area.

We hope you will return to the Comfort Suites on your next visit to the Chesapeake area. You may contact me at 757-420-1600 or email me at gmcsches@ltdmanagement.com.

At your service,
Damian Polewczak
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amherst, New York
Top Contributor
68 reviews 68 reviews
23 hotel reviews
Reviews in 25 cities Reviews in 25 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed July 15, 2009

We stayed here for 8 nights. We were there over 2 weekends. The weekends were overrun with people at the pool and breakfast buffet. If you only want a room to sleep in this is a good value. It could have been cleaner. The staff was friendly.

  • Stayed July 2009, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager124, General Manager at Comfort Suites, responded to this review, April 1, 2010
Thank you so much for your response from your stay with us at the Comfort Suites. Your feedback is the key to making us a better choice for you in the Chesapeake area. We have looked at different options to ensure that all of our guests experience the great service and the amenities that are available such as the pool and the fabulous complimentary breakfast that we offer all of our valued guests.

We look forward to your return visit to us and we will definitely provide that excellent service that makes Comfort Suites one of the best hotels in the area.

At your service,
Damian Polewczak
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, Nebraska
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 23, 2009

When we arrived the room we reserved for 6 had been given away, and we arrived mid-afternoon. We were a little disappointed by that, but the girl at the front desk made up for it by giving us two rooms each with a king bed without charging any extra. So although they did the best they could to make it right, we were a little irked to have to split into separate rooms. The building is a little older, and in one of the roll out couches our daughters found some trash. So the hotel served its purpose, but I wasn't blown away, that's for sure. They had a nice breakfast the next morning. The pool was closed, and I saw a lot of debris floating around, but in fairness there had been some bad weather that day, so maybe that would account for it. I would look for another place to stay next time I'm in the area.

  • Stayed May 2009, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager124, General Manager at Comfort Suites, responded to this review, April 1, 2010
Thank you for your comments regarding the Comfort Suites. It is only with valuable feedback from our valued guests that we can improve our hotel and we thank you for taking the time to share your feedback with us. We have taken measures to ensure that what happened to you with your experience will never happen again. I am pleased that the front desk staff did ensure that they took care of your needs and we have addressed the problems with the houskeeping with more training and more stringent inspecting procedures. Again thank you so much for your feedback and we look forward to your return visit to the Chesapeake area.

At your service,
Damian Polewczak
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
howell, nj
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 16, 2009

I have stayed at this property several times and find it to be a good value. The rooms are updated and clean and the furniture comfortable. I typically stay at Choice hotels, as they are preferred by my company, and this is a fine example of how they are supposed to be.

  • Stayed April 2009, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager124, General Manager at Comfort Suites, responded to this review, April 1, 2010
We thank you for your recent review of the Comfort Suites. It's feeback from our guests that make us better. I am thrilled that your stay with us was a pleasurable one and we look forward to your return visit to us.

At your service,
Damian Polewczak
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed June 2, 2008

We had a great stay at the Comfort Suites! We stayed one night and would have loved to stay longer.

We booked a room with a King size bed and sleeper sofa which made it great for our teenaged daughter and our infant son. The bed was so comfortable! The bathroom was a nice size and the tub was great! The only downfall is the bathroom does not have a fan.

This is a totally smoke free establishment so that is a big plus! We stayed on the first floor and the business center was right outside of our room and the pool was around the corner.

My husband commented that this will be our new "getaway" destination (we live about 3 hrs. away). We will definitely return!

  • Liked — Comfy bed and clean rooms
  • Disliked — Can't think of anything
  • Stayed May 2008, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Address: 1550 Crossways Blvd, Chesapeake, VA 23320
Phone Number:
Location: United States > Virginia > Chesapeake
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Chesapeake
#5 Family Hotel in Chesapeake
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 124
Reservation Options:
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Also Known As:
Comfort Hotel Chesapeake
Comfort Suites Chesapeake
Chesapeake Comfort Suites

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