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Extended StayAmerica Chesapeake-Greenbrier-Crossways Blvd: Traveler Reviews


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3.5 of 5 stars 4 reviews
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serious customer service issues

Extended StayAmerica Chesapeake-Greenbrier-Crossways Blvd

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2 of 5 stars
tweety1973 4 contributions
kentucky
Apr 28, 2008 | Trip type: Business, Family

The rooms were clean and the staff was polite but staff was more interested in things their way then my way. I'm usually not too picky about my hotels and I don't ask alot but taking money out of my account without my permission is a big no-no. My company negotiated my rate, I came in paid the agreed rate with my debit card and moved in. Two days later I was checking out my bank statement and noticed they had reimbursed my account for the agreed amount and charged a rate $40 higher. When I asked about this no one could ever give me an answer. They did change my rate back to the orginal rate but I have serious issue with them thinking they could just charge me whatever they wanted after we had an agreed rate and not to even discuss it with me. Second I wake one more with ashes all over my car hood. It looked like someone had pitched the ash tray from over the balcony onto my car. I went to the office explained the problem and was told that she was the only person in the office and she wouldn't even come and look at it. I asked when a manager would be available and was told that a "manager-like person" (her words not mine) would be in around 11. I gave her my cell phone number (I had to go to work) and told her to check out the car and give me a call. I never heard a word from anyone. So stay at your own risk financially and protect your personal property. I would not stay here again.

  • Liked — very clean rooms
  • Disliked — staff did not handle complaints well
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay April 2008
  • Visit was for Business
  • Traveled with Family with young children
  • Age group 25-34
  • Member since March 13, 2008
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Young singles, Families with teenagers
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Tourists
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $76 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Good Deal for a week stay

Extended StayAmerica Chesapeake-Greenbrier-Crossways Blvd

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3 of 5 stars
cab2car 1 contribution
Toledo, Ohio
Jul 17, 2006
3/4 found this review helpful

Family reunion in the Greenbrier area? If you do not want to stay with family try this one. One Queen or two twins mini suites with kitchenette. Third floor newly remodeled. Clean and nicely decorated. Great location across from Greenbriair Mall and a host of other shopping areas. No pool. Not too far from beach, 20min. Near lots of places to eat. Easy access to Interstate. I stayed an extra night and saved $200 for the week (7 day package). Only problem I had was the rooms were not cleaned until Thursday which was 5 days into my stay. Too small for familes of 3 or more.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $76 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Small, no-frills, but clean

Extended StayAmerica Chesapeake-Greenbrier-Crossways Blvd

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2 of 5 stars
A TripAdvisor Member
Virginia Beach, VA
Jul 3, 2006 | Trip type: Business
1/1 found this review helpful

My husband, son, dog, and I stayed here after we sold our house. The rooms are basically a regular double room with a refrigerator, sink, and stove burners. The brochure makes the room look significantly larger--it was really too small for us. Service was only once a week, which seemed reasonable for the $60/night weekly rate, but since we checked out of the hotel early due to cramped conditions, they raised the price to $90/night--definitely not worth it. The place doesn't even give you shampoo or dish soap for the suite. The walls are thin enough that you will hear your neighbors doing routine tasks.

We moved to the Residence in down the steeet, which was much more expensive, but much more roomy.

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
  • Date of stay June 2006
  • Member since July 03, 2006
  • I recommend this hotel for Young singles
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $76 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
#1 Choice in Chesapeake

Extended StayAmerica Chesapeake-Greenbrier-Crossways Blvd

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5 of 5 stars
A TripAdvisor Member
Fort Worth, TX
Jun 13, 2006
2/2 found this review helpful

I had a great stay at the Extended Stay in Chesapeake. The staff when above and beyond to make my stay a memorable one. It was very budget friendly. My weekly housekeeping was awesome (I hate getting woke up everyday at other hotels!) and they always did a great job. Management and staff are very friendly!!! This was a great location for shopping and restaurants. You name it and it's within a mile! Also close to the highway so you can just hop right on! Give it a try!!!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2006
  • Member since June 13, 2006
  • I recommend this hotel for Young singles, Older travelers, Pet owners, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $76 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Extended StayAmerica Chesapeake-Greenbrier-Crossways Blvd Also Known As

  • Extended Stay Chesapeake
  • Chesapeake Extended Stay
Address: 1540 Crossways Blvd., Chesapeake, VA 23320