Booked this hotel through priceline-prepaid 2 rooms, for 3 nights for business meetings. Company cancelled entire meeting. The General Manager herself, was unwilling to even consider budging dates for even the sake of customer service. Considering ours could be a long term business relationship-I would hope they would have some kind of interest in preserving or valuing us as customers.
Hampton professes 100% Guest satisfaction, but I guess it doesn't apply since I reserved through priceline. Moral being, if you use priceline, you are not valued as a "guest."
I wasn't asking for a comp room, or to cancel the reservation, only to be given the ability to change the dates since we will be having future meetings in this area. The GM had no concern or regard for our plight. I am disappointed and sad at the lack of regard for "guests" as people. GM was cold, and detached.
- Also Known As:
- Hampton Inn Norfolk / Chesapeake Hotel
- Hampton Inn Norfolk / Chesapeake Hotel Chesapeake
- Hampton Inn Chesapeake
- Chesapeake Hampton Inn
- Hampton Inn Norfolk Chesapeake
- Official Description (provided by the hotel):
- The Hampton Inn Norfolk/Chesapeake (Greenbrier Area) is located in the Hampton Roads region of Virginia, near the Chesapeake Conference Center. We are close to several local corporations as well as attractions such as Greenbrier Mall and Chilled Ponds Ice Rink. At our Chesapeake hotel, you'll find friendly service, clean rooms, comfortable surroundings, every time. ... more less
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