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“nice quiet sleep over” 4 of 5 stars
Review of BEST WESTERN PLUS Portsmouth-Chesapeake Hotel

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BEST WESTERN PLUS Portsmouth-Chesapeake Hotel
2.5 of 5 Hotel   |   3235 Western Branch Blvd, Chesapeake, VA 23321 (Formerly Hotel Craney Island)   |  
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Ranked #16 of 40 Hotels in Chesapeake
toronto
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“nice quiet sleep over”
4 of 5 stars Reviewed September 1, 2014

We used this hotel as a stop over driving to Florida from Canada and back, I made my reservation online with no problem, although the front desk was very nice and pleasant we had a couple of issues on the 1st night, there were used cups on top of the microwave when we got in our room there were only 3 towels and 1 used soap, so the wife promptly called the desk and ask for more towels and new soaps, the staff member quickly dealt with our issues, so it was good other than that the room was clean well prepared,, beds and washroom was nice and clean, on our way back stopover again in this hotel, to fuss everything went well the staff was again pleasant,, the breakfast was pretty good wake up early if u want to get the good ones.. well use this hotel again.

Room Tip: ask for the 4th floor rooms, it was really quiet up there. but not too close to the ice machine.
See more room tips
  • Stayed August 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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85 reviews from our community

Traveler rating
    38
    22
    13
    8
    4
See reviews for
36
15
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Midlothian, Virginia
1 review
2 of 5 stars Reviewed September 1, 2014

The staff was not helpful with problems, for instance, not at desk to report problems to, or get any washcloths or towels. The workout room was not monitored consequently it was filled with kids and very loud. Dogs were allowed to run loose in the stairwell but again staff was not at desk to report this to.

  • Stayed August 2014, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hockessin, Delaware
Top Contributor
85 reviews 85 reviews
26 hotel reviews
Reviews in 45 cities Reviews in 45 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed August 26, 2014

Stayed one night in August 2014 driving from Hatteras to Delaware. Was the most reasonably priced BW in a wide area. Located less than a mile off the freeway it is a bit of a drive from the Norfolk area. Friendly reception staff, clean room, hot breakfast is served until 9 am. WiFi worked well, beds are comfortable.

We did have some problems in the room but our very late checkin time made it impossible for any remedies. Sink was very slow draining, refrigerator freezer was clogged with ice condensate. Bathroom sink surface was smaller than usually seen in hotels.

  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HICNCP, General Manager at BEST WESTERN PLUS Portsmouth-Chesapeake Hotel, responded to this review, September 4, 2014
Dear TNF_12,
Thank you for taking the time to share your experience regarding out hotel. We truly appreciate top contributors, such as yourself, reviewing our hotel and giving us feedback. I am happy that our hotel met your traveling needs and that you were able to enjoy some of our amenities such as breakfast. Please know that the issues mentioned were addressed by our maintenance staff and I apologize that you had to endure these issues upon checking into your room.

We look forward to hosting you in the future if your traveling needs bring you to our area again.

Always at your service,
Regina H
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Riviere-du-Loup, Quebec, Canada
Top Contributor
53 reviews 53 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 22, 2014

We spend one night on our way to Florida. Staff very nice. They don't accept the Travel Coupon but they accept AAA. It cost more than what we have expected but we spend a good night. Free hot breakfast with many choices. You can bye beer and sodas with chips and a lot of things you care to eat. No restaurant near by.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HICNCP, General Manager at BEST WESTERN PLUS Portsmouth-Chesapeake Hotel, responded to this review, September 4, 2014
Dear GMDORVAL,

Thank you for taking the time to review our hotel. We greatly appreciate your sharing your experience and I am happy to see that our staff provided friendly service to you during your short stay. Unfortunately, we only accept the coupon during certain times of the year. If you would like to use the coupon in the future, please contact me directly so we can determine the best options for you.

I hope that you will come back and stay with us if you are traveling to the area again. We would love to host you in the future!

Always at your service,
Regina H
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Jonesborough, TN, United States
1 review
5 of 5 stars Reviewed August 20, 2014

If you need to travel to Portsmouth NMC for whatever reason, this is a great place to stay. You are right on US Route 17, only 10-15 minutes from Gate 1 depending on traffic. Coffee is available at all times, and the breakfast is good and filling. Per diem rate was actually lower than the other middle to high quality hotels in the area. You might do better at low quality hotels, but then you wouldn't enjoy your sleep, so what's the point? I will stay here again.

  • Stayed August 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HICNCP, General Manager at BEST WESTERN PLUS Portsmouth-Chesapeake Hotel, responded to this review, September 4, 2014
Dear David Q,
Thank you for reviewing our hotel and sharing your experience. I am glad to see you had a great experience and our location was convenient for your traveling needs. I hope that between the location and overall experience you will return in the future to stay with us. We would love to host you again!

We value our guests and strive to provide the type of experience you shared in your review. We look forward to seeing you soon.

Warm regards,
Regina H
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roanoke, United States
1 review
5 of 5 stars Reviewed August 15, 2014

Very accommodating. Extremely comfortable bedding. Great Water Pressure. We were there for both business and a mini vacation. Very clean and lots of parking. Amenities were of amazing quality. Definitely would recommend this hotel to anybody!

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HICNCP, General Manager at BEST WESTERN PLUS Portsmouth-Chesapeake Hotel, responded to this review, September 4, 2014
Dear Davian B,

Thank you for taking the time to review our hotel. We appreciate you sharing your feedback regarding your experience. I am happy to see that you enjoyed your stay and we were able to meet your needs during your visit. We try to stay competitively priced so that our guest can know they made the best choice while visiting the Chesapeake area.

We hope that you will stop by to see us if you are in the area in the near future. We would love to host you again.

Thank you,
Regina H
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, MD, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 14, 2014

We needed a place on the way from MD to North Carolina. this is convenient to main highways, clean rooms and friendly staff. Safe area. Major complaint is that there are only fast food restaurants within walking distance. Good for the price.

  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HICNCP, General Manager at BEST WESTERN PLUS Portsmouth-Chesapeake Hotel, responded to this review, September 4, 2014
Dear John D S,

Thank you for taking the time to review our hotel. We appreciate your feedback and will continue to do our best with providing friendly service and clean rooms. I understand your concerns with the limited amount of restaurants within the area and we can only hope as the city is adding new businesses, they will add more restaurants to service our area.

We hope that you will consider staying with us again in the future.

At your service,
Regina H
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Portsmouth-Chesapeake Hotel

Address: 3235 Western Branch Blvd, Chesapeake, VA 23321 (Formerly Hotel Craney Island)
Phone Number:
Location: United States > Virginia > Chesapeake
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#3 Best Value Hotel in Chesapeake
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Portsmouth-Chesapeake Hotel 2.5*
Number of rooms: 90
Official Description (provided by the hotel):
Everything you need for a great business trip, at even better value when you stay at our warm and welcoming BEST WESTERN PLUS Portsmouth-Chesapeake Hotel. Enjoy friendly service and make yourself at home in a clean, comfy guest room. Watch your favorite shows on our 32-inch HD televisions, catch up with work using the free high-speed wireless Internet access or get some rest on a clean and fresh bed. Start your day right with Best Western Plus complimentary hot breakfast featuring our signature eggs and sausage, gravy, biscuits, oatmeal, and other tasty hot and cold breakfast items. Catch up with work in the business center. After a busy day, re-energize in the state of the art expanded fitness center ... more   less 
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Also Known As:
Hampton Inn Norfolk / Portsmouth / Chesapeake Hotel Chesapeake
Hampton Inn Chesapeake
Chesapeake Hampton Inn

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