I had a wonderful stay at this Courtyard Marriott over the Memorial Day 2011 holiday. Check-in was easy - I had called the reservation line for a good rate but my cell died before I could finish the reservation. When I checked in, I explained the failure to the front desk, who kindly offered me the telephone reservation rate.
My room was very quiet and CLEAN. I was lucky enough to get a room with a balcony and the fresh air was delightful with a pretty view of green trees everywhere (love the Virginia trees!). Everything worked (no weak batteries in remote control, no burned-out light bulbs - good water pressure, etc.).
The King-size bed was amazingly comfortable - the sheets, pillows and blankets were very clean, and the room smelled good. The black-out curtains really gave me a chance to sleep deeply and even though I was right next to the elevator, the room was quiet. The amenities were Courtyard-sized - soap, shampoo, conditioner, coffee pot with one decaf and one regular coffee set-up. No refrigerator or microwave in my room - not sure if they are offered or not - I didn't ask. Plenty of ice in the ice machine.
There is a bistro open in the morning and evenings serving food, coffees, beer, wine & mixed drinks. The pool is small and indoors, but appeared to be sparkling clean. There's a hot tub and 24-hour fitness room. The front desk has items for purchase 24 hours a day - sodas, snacks, toiletries, and of course, the USA Today newspaper is complimentary. There are no vending machines.
Housekeeping was personable, attentive and very professional. I had the opportunity to exchange greetings with several of the staff during my five-day stay and they were so kind, and one even knew which room I was in when I met her in the elevator, which somehow made me feel safe (although I felt very safe in general at this hotel). I left my "Do Not Disturb" sign on the door for two of the five days I was there and each time housekeeping called to let me know they were leaving, but if I needed anything to notify the front desk and they could help me. Very polite and professional. I left them a nice tip.
The location is right off a major interstate in the area - central to almost anything you want to do. It boarders a shopping mecca complete with safe, clean outdoor shopping centers and a great mall (Greenbrier Mall). There also appears to be a substantial business area close-by (office buildings - not industrial), if you are traveling for business.
Check-out was easy - took the statement they left under my door and gathered my bags and hit the road. I got a warm thank-you from the lovely associate at the front desk, and I was on my way. I loved this hotel, and will definitely return should I have a need in the Chesapeake area.
I felt safe as a woman traveling alone - something I'm always measuring. I'm a Rapid Rewards member with Marriott - I stay in their hotels as often as possible during my frequent travels. This is an exceptional Marriott facility.
Ask for a room with a balcony.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time out of your busy schedule to write your wonderful comments about the Courtyard by Marriott Greenbrier. I was very pleasanted to read that we accomendated your needs and that your stay with us was very enjoyable. I hope that you continue to make our hotel a place of choice during your travels. Once again thank you and hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.